Dispatchers manage routes from the browser interface. On Shopify, open the Shopify mobile app and launch EasyRoutes to view routes, assign drivers, and monitor progress from supported mobile devices. For EasyRoutes for Web, sign in from your phone’s browser for a responsive experience. Drivers should use the dedicated EasyRoutes Delivery Driver app for turn‑by‑turn and proof of delivery.
Does EasyRoutes have a mobile app for dispatchers?
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Does the Web platform support app or API integrations?
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
Can I add proof of delivery manually from the web app?
Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.
Are SMS fees & plan prices the same on Shopify vs Web?
Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic billing proration for plan and seat adjustments.
Is there any feature difference between Web & Shopify?
Both products include the same core planning and optimization experience—map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify’s native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren’t available on EasyRoutes for Web. Some automation tools are Shopify-only.
Do Workflows work with EasyRoutes for Web & Shopify?
Yes. Workflows are available across both platforms. In Shopify, they integrate tightly with your store’s orders and fulfillments (both Shopify-native and custom/imported stops), while on EasyRoutes for Web, they connect with your imported, custom, or API-generated orders.
Can I use Zapier with EasyRoutes for Shopify & Web?
Yes. Zapier works with both platforms to import, sync, and automate orders.
Can drivers use Apple Maps for turn-by-turn navigation?
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Are there any customer differences between products?
Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.
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