Yes. Most teams ramp using our self‑serve resources: the Getting Started guide, topic‑specific articles, and short videos embedded throughout the Help Center. If questions arise, contact us via email from inside the app or the Support Portal; we aim to respond the same business day. Customers on the Enterprise plan receive priority responses and can coordinate onboarding help prior to go‑live.
Yes. When real‑time tracking is enabled, customer tracking pages can show an anonymized, live GPS pin as the driver approaches (configurable between 1 and 10 stops away). Turn on live location in EasyRoutes Settings → Driver settings, and enable the customer display option in EasyRoutes Settings → Order tracking. This capability is available across EasyRoutes for Shopify and EasyRoutes for Web.
Zapier allows you to capture delivery events from EasyRoutes and log them automatically into a Google Sheet, Excel file, or database. For example, every time a driver completes a stop, Zapier can write details like stop ID, timestamp, and delivery outcome into a row. This creates a live delivery log that’s perfect for reporting, auditing, or customer service.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. From the Routes page or an individual route view, export to CSV for all relevant route data points. Exports include stop details, timestamps, driver assignments, and URLs to related proof of delivery (photos/signature/notes). Use these files for accounting, customer service follow‑up, or analysis in spreadsheets or external tools. Exports are supported in both EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes generates packing labels you print from your browser or as a PDF, so it works with any printer rather than a specific brand — including thermal label printers and standard sheet printers. Set your label size (for example 4×6 thermal or A4/Letter), layout, and font scale in Settings > Packing Slips & Labels, then match your printer’s paper size and scale. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Once imported into EasyRoutes, Wix orders benefit from the same notification system as Shopify or BigCommerce orders. Customers can receive branded notifications by email or SMS, complete with real-time tracking links, helping reduce “Where’s my order?” calls and improving delivery transparency.
EasyRoutes pricing combines your plan tier with the number of driver seats in your current plan. Keep any number of drivers in your roster, then activate only the seats you need for your current delivery schedule. If demand spikes, add seats for a few days and deactivate later — billing automatically prorates so you pay for just the days your account contained additional seats. Seat management works the same on Shopify and Web.
See: Manage active driver seats · How prorated billing works
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Barcode scans are stored alongside the stop’s other proof of delivery — photos, e-signature, and notes — and can be reviewed live on the Route page or after the route is complete. When you export stop data, you can include Scanned barcodes and Scanned barcode issues columns for your records. This applies in both EasyRoutes for Shopify and EasyRoutes for Web.
Zapier integration is available whether you’re using EasyRoutes for Shopify or EasyRoutes for Web. Shopify users can extend native integrations with Zapier for additional automations, while non-Shopify users can rely on Zapier to connect EasyRoutes with their eCommerce, ERP, or POS platforms. This makes Zapier a universal automation layer for all EasyRoutes users.
See: Platform Support
By connecting WooCommerce to EasyRoutes, you unlock the full delivery management suite: optimized multi-stop routes, live driver tracking, branded notifications, proof of delivery (photos, notes, signatures), and analytics dashboards. This transforms WooCommerce from a simple order-taking tool into a complete last-mile delivery platform. Whether you’re handling 10 deliveries a week or 1,000, EasyRoutes scales with your business and improves customer satisfaction.
Yes. Add the instruction to a saved customer in your Address Book and it carries over to that customer's future stops; for one-off orders, add it as a stop note. Shopify local-delivery instructions are also parsed onto the stop automatically.
These notes display to the driver in the app, and a required Driver Task can prompt them to confirm the leave-at-door step. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver & Stop Notes · Address Book
Yes. In EasyRoutes for Shopify you decide whether to send messages using EasyRoutes’ customizable templates, or Shopify’s native notification flows. EasyRoutes writes tracking details to the Shopify fulfillment so the order status page and Shopify notifications include the correct link. If you enable both systems, review your templates to prevent duplicate emails/SMS.
Configuration lives in EasyRoutes notification settings; Shopify templates are managed in your Shopify admin.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. If you don’t use Shopify, EasyRoutes for Web provides the same core workflow — order intake, route planning, dispatch, tracking, proof of delivery, and analytics. Bring orders in via CSV uploads, the Routes API, or webhooks/Zapier. You can also mix non‑Shopify orders with Shopify orders if you operate via multiple e-commerce channels.
Customer tracking pages and notifications work the same, and drivers use the same EasyRoutes Delivery Driver app.
EasyRoutes integrates with Shopify fulfillments so your order system stays in sync. Marking stops Ready for Delivery, Out for Delivery, Delivered, or Attempted updates the Shopify fulfillment accordingly and adds the EasyRoutes tracking number/URL. Depending on your configuration, Shopify or EasyRoutes sends the customer emails/SMS. Partial items and multi‑item orders are supported; admins can review fulfillment history on the Shopify order and in EasyRoutes route/stop details.
Zapier includes ready-to-use templates to help you get started quickly. Examples include sending Gmail alerts when a stop is delivered, creating rows in Google Sheets when a route updates, or updating project management tools like Trello with delivery status. These templates save setup time and let you deploy automations in just a few clicks.
Yes. A single EasyRoutes route can combine deliveries and pickups, so a driver can drop off orders and collect returns, empties, or reusable packaging on one trip. Add pickup stops alongside deliveries from Shopify orders, CSV/API imports, or manual stops; optimization sequences everything together, and each task is labeled for the driver in the app and on printed documents. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Pickup orders · Adding custom stops
No. The Activity Feed is an internal operations log available to EasyRoutes admins and dispatchers. Drivers use the EasyRoutes Delivery Driver app to view assigned routes, update stop statuses, and capture proof of delivery; these events will appear in the Activity Feed for admins, but drivers do not access the account‑wide feed. This separation keeps internal data and audit trails restricted to management.
See: Activity Feed
Yes. EasyRoutes lets you add pickups — including returns and reusable-packaging collections — as stops on a delivery route, so drivers retrieve containers on the same run. Add them as custom/manual stops or via CSV/API, set the pickup location, and use stop notes to tell drivers what to collect. Collections appear in sequence with deliveries, on printed manifests, and in the driver app. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Pickup orders · Adding custom stops · Driver Tasks
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. You can generate packing slips for each stop from the route’s Print menu. Choose Packing slips to produce slips in route order, then print or save as PDF for digital handoff. Customize content (logo, variables, formatting) from EasyRoutes Settings → Packing Slips & Labels.
EasyRoutes for Shopify: Use the built-in Print Preview, or send orders to Shopify’s Order Printer/Order Printer Pro for custom templates (Order Printer Pro supports route order).
EasyRoutes for Web: Use the same Print Preview and Settings controls directly in the web app.
EasyRoutes calculates ETAs from drive times and your configured service time per stop, adjusting for start/end locations, stop priorities, and time windows. As drivers complete stops, ETAs refresh automatically based on actual timing. The best results come from accurate addresses, realistic service times, and consistent driver start times.
Customers see ETAs on tracking pages and (optionally) receive updates via email/SMS.
Yes. If you use Shopify’s native notifications, you can insert proof image URLs into the Delivered or Missed Delivery templates so customers see photo links in those emails. This is optional — EasyRoutes notifications can also include tracking links that show PoD on the hosted tracking page. Choose the path that best matches your communication setup.
See: Integrating PoD with Shopify Emails · Delivery Notifications
Yes. When you collect an e-signature, the driver can record who signed — the "Signed for" name is stored with the stop and appears in exports. For an explicit record, add a Driver Task text field for the recipient's name, and the driver can add a note or photo as well.
All of it is saved to the stop's proof-of-delivery timeline and can be shown on the customer's tracking page. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Proof of Delivery · Driver Tasks