Yes. In both EasyRoutes for Shopify and EasyRoutes for Web you’ll see total estimated mileage (or kilometers) and drive time for each route as soon as it’s created. These figures adjust whenever you change options, or edit stop order, and re‑optimize — so planners and drivers work from current ETAs. Travel to/from start and end locations is included when configured, and per‑stop service time is factored into ETAs shown to customers.
CSV import works well for manual workflows, but if you want orders to sync automatically, Zapier or the EasyRoutes API is the solution. Zapier allows you to create automations where new Squarespace orders are instantly sent to EasyRoutes. The API provides developers with even more control, such as syncing fulfillment statuses or building advanced integrations with other systems.
See: Zapier Integration
The Delivery Driver app interface is available in English, Dutch, and German, and drivers can set their preferred app language from the app’s settings. Separately, the customer-facing side — tracking pages and email/SMS notifications — is fully customizable, so you can write that content in whatever language your customers speak. Language options apply the same way in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
For reliable live tracking, drivers should: (1) sign in to EasyRoutes Delivery Driver; (2) allow Always/Allow all the time location access; (3) enable Precise location; and (4) keep battery optimization from restricting the app (disable aggressive battery saver if needed). These settings apply on both iOS and Android and can be checked from device Settings.
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
When you plan a route with the Delivery zones option enabled, only orders that fall inside the selected zone’s boundary are added. Any orders outside the boundary are held back for review rather than dropped, so nothing gets lost — you can route them separately, assign them to another zone, or handle them manually. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones
Yes. You can operate from several depots in both EasyRoutes for Shopify and EasyRoutes for Web. For each route, define the start and end locations (a store, local warehouse, or driver’s home base). Filter orders by zone or location tags, build multiple routes, and monitor all drivers together via Route Groups. Printed documents and ETAs reflect different depot travel times automatically.
Admins need an internet connection to create, edit, and dispatch routes. The EasyRoutes Delivery Driver app supports low‑connectivity situations: if a driver opens the route while online, stop data is cached locally so they can navigate, update status, and capture proof of delivery offline. The app queues events and syncs them to EasyRoutes once the device reconnects.
Yes. For contactless or leave-at-door drops, a driver can complete a stop without a signature by photographing where the order was left, capturing the GPS delivery location, and adding a note. Up to four photos, an automatic timestamp, and the location are stored with the stop as proof.
You can require specific proof — for example a photo — before a stop can be marked delivered, and show it on the customer's tracking page. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Proof of Delivery
EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem. Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.
EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Zapier makes it easy to send internal notifications whenever a stop status changes in EasyRoutes. For example, you can set up a Zap that listens for the STOP_STATUS_UPDATED webhook and then sends a Slack alert or email to your team with details like the order number and driver notes. This keeps staff informed in real time without needing to manually monitor dashboards.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.
By default, CSV imports are static snapshots. To achieve real-time updates, you can set up Zapier workflows or use the EasyRoutes API. For example, if an order’s address changes in WooCommerce, Zapier or a custom API connection can automatically push that update into EasyRoutes, ensuring drivers always have the latest information.
See: Zapier Guide
Every minute of Time per stop is added to the running clock as the driver works down the route, so each stop's ETA reflects both travel time and the time spent delivering the stops before it. More realistic ETAs mean fewer missed windows and better customer notifications.
Service time also counts toward Max route duration: if adding stops would push a route past your cap, optimization splits the work into additional routes instead of overrunning. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
API access uses tokens you create in your EasyRoutes account. Follow the Getting Started guide to generate a token, store it securely, and add it to requests from your server or integration platform. Tokens work the same way for both EasyRoutes for Shopify and EasyRoutes for Web. Rotate credentials periodically and avoid embedding them in client‑side code.
Yes. Workflows automate delivery tasks inside EasyRoutes, while Zapier connects EasyRoutes to external systems. Together, they create powerful end-to-end automation. For instance, a Workflow might create a route when orders arrive, while Zapier sends Slack alerts or updates a Google Sheet whenever stops on that route are completed. This layered approach ensures internal and external processes stay in sync.
See: Workflows Overview
For extended-handling stops, increase the Time per stop or the individual stop's service time so ETAs and Max route duration account for the extra work. For two-person deliveries, note that a route is assigned to a single driver account, so you'd staff that route's vehicle with a crew operationally rather than assigning two driver logins to one route.
Driver Tasks can capture crew-specific steps at the stop. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Route Options · Driver Tasks
Yes. You can try any plan — including Premium features like real‑time driver tracking and notifications — for 14 days at no cost. Trials are available on both products (Shopify and Web). During the trial you can invite drivers, dispatch routes, and send tracking/PoD to validate the full workflow before choosing a tier and seat count.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.