Yes. On Premium/Enterprise plans, you can send SMS notifications for key delivery events (e.g., Ready for Delivery, Out for Delivery, Driver is X stops away, Delivered, Missed Delivery, and optionally Scheduled/Rescheduled). Messages are billed per segment based on the recipient’s country. Customize content and variables in the template editor, and preview with example data before enabling. Pair SMS with email and customer tracking links for full visibility.
Does EasyRoutes support SMS delivery notifications?
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Does EasyRoutes offer SMS delivery notifications?
Yes! EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Can I send notifications for BigCommerce orders?
Yes. Customers can receive branded tracking pages, email, and/or SMS notifications.
Can I continue to use Shopify delivery notifications?
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Can I still use Shopify's built‑in delivery notifications?
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or along with) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Does EasyRoutes support contactless delivery?
Yes. EasyRoutes supports contactless, leave-at-door delivery: drivers capture a photo, GPS location, and note as proof instead of a signature.
Do fees/driver seats work the same on Web vs Shopify?
Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.
Are SMS fees & plan prices the same on Shopify vs Web?
Yes. SMS usage rates and monthly plan prices are consistent between EasyRoutes for Shopify and EasyRoutes for Web. Both use the same driver seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic billing proration for plan and seat adjustments.
What languages does the Delivery Driver app support?
The Delivery Driver app is available in English, Dutch, and German, with a driver language setting; customer notifications and tracking pages can be written in any language.
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