Yes. EasyRoutes for Shopify and EasyRoutes for Web work in many countries around the world. Address geocoding, map tiles, and driving directions are available globally, and core features — route optimization, driver app, tracking links, and proof of delivery — operate the same. In certain regions, map data or SMS availability may differ based on local providers.
Before rollout, confirm your country is supported and run a quick pilot to validate address formats (postal codes, provinces) and notification deliverability.
Yes. Open a route and click Print to generate driver‑friendly documents in stop order: a compact route summary, packing slips, or packing labels. You can adjust content and sizing in Settings → Packing Slips & Labels, then print or choose Save as PDF for tablet use or record‑keeping. This workflow is identical in EasyRoutes for Shopify and EasyRoutes for Web.
For multi‑package orders, print one label per item; for quick loading, include the Route Inventory/Packing List so teams can stage by stop.
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
Yes. Use EasyRoutes Order Filters to build the batch you want to route. Common filters include delivery date ranges, order/fulfillment status, tags, and geography (postal/ZIP code, city, country, or your own delivery zones). Filters apply to Shopify orders and any imported/manual stops so a single route can cover precisely the area and schedule you intend.
See: Order Filters
Yes. Once imported into EasyRoutes, BigCommerce orders behave the same as other orders. Customers receive branded notifications by email or SMS, including links to real-time tracking pages. This reduces support calls and gives customers confidence in their deliveries.
Workflows are closely integrated with EasyRoutes’ existing notification and dispatch systems. This means you can set up a Workflow that not only creates a route but also automatically assigns it to a driver and triggers delivery notifications to customers at the right moments. For example, you could design a Workflow that dispatches a route to a driver as soon as it’s created, ensuring they receive a push notification in the EasyRoutes Delivery Driver app. As soon as the driver starts their route, EasyRoutes can send customers an email or SMS letting them know their delivery is on the way. This seamless integration ensures your team doesn’t need to remember to click multiple buttons — communication and route management just happen automatically.
Yes. Click into a route to make changes: add orders or custom stops, update addresses and service times, change the assigned driver (or vehicle), or edit start/end locations and the scheduled start. Drag‑and‑drop the list to manually adjust the stop sequence, or select multiple stops to bulk‑move them to another route. The editing toolbox is the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: How to Edit Routes
From your Orders page, open Add/edit options, find the Driver tasks card and click Enable, then Add new task and choose the Scanner input type. Give it a name (e.g. “Scan product barcode”) and, if you want it enforced, tick Delivered and/or Attempted to require a scan before the stop can be completed. Save, and drivers are prompted to scan at each stop. Driver tasks are available on Premium and Enterprise plans.
See: Driver tasks · Barcode scanning
Yes. Once invoices are imported into EasyRoutes, customers linked to those invoices can receive branded notifications via email or SMS, complete with live tracking links. This improves delivery transparency and reduces customer inquiries.
See: EasyRoutes for Xero
EasyRoutes calculates ETAs from drive times and your configured service time per stop, adjusting for start/end locations, stop priorities, and time windows. As drivers complete stops, ETAs refresh automatically based on actual timing. The best results come from accurate addresses, realistic service times, and consistent driver start times.
Customers see ETAs on tracking pages and (optionally) receive updates via email/SMS.
Yes. In EasyRoutes Settings → Customer notifications, enable the Rescheduled template and customize the message and variables (date, window, tracking link, etc.). Trigger it when routes or stops move to a new day/time so recipients are informed proactively. This works for both Shopify orders and imported/manual stops across EasyRoutes for Shopify and EasyRoutes for Web.
You can upgrade or downgrade anytime from EasyRoutes Settings. Plan changes take effect immediately and we’ll prorate charges/credits for the remainder of your current cycle. If you also adjust the number of driver seats, those changes are prorated as well. Billing is handled via Shopify (EasyRoutes for Shopify) or Stripe (EasyRoutes for Web), depending on your product.
Yes. In both EasyRoutes for Shopify and EasyRoutes for Web you can enforce a start action. When a driver taps Start Delivery in the mobile app, EasyRoutes records the route start time and begins live location updates. This prevents drivers from completing stops out of context and ensures analytics include drive time from the route's start location. If a route must be paused, drivers can resume later to continue tracking.
Yes. Start with these checks:
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Yes. Use EasyRoutes webhooks as Zap triggers to connect delivery events to apps like Google Sheets, Slack, Gmail, Twilio, HubSpot, and more. Common automations include updating a shared delivery log, notifying customer service when an attempt fails, or sending a custom message when proof of delivery posts. Zapier is supported for both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.
Yes. You can keep slips digital. From the route’s Print menu, select Packing slips and choose your browser/OS option to Save as PDF. This yields a single file ordered by the route for easy sharing.
This is supported in both EasyRoutes for Shopify and EasyRoutes for Web and is useful for handing off to 3PLs or warehouse teams that prefer tablet-based picking.
EasyRoutes doesn't automate ID verification — there's no ID-document scan or built-in age lookup. Instead, use a required Driver Task to make the check part of completing the stop: a checkbox to confirm "photo ID checked, recipient of legal age," or a text field to log the ID type. Pair it with a required e-signature and photo for a complete record.
The barcode scanner captures product and package codes, not identity documents. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Yes. The Time per stop route option lets you set how many minutes a driver spends at each stop — parking, walking, and handing off — so routes reflect real service time, not just drive time. Set it when creating a route, and it's applied to every stop on that route.
You can also fine-tune the service time on an individual stop from its Edit stop page when a particular delivery needs longer. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes focuses on structured stop data rather than storing arbitrary files at a stop. To share extra information (e.g., gate codes, loading dock instructions, external document links), use the stop notes fields. Notes appear on the route, in the driver app, and on printed manifests if enabled, keeping critical context with the stop.
See: Driver/Stop Notes
Yes. When you configure a Scanner-input Driver Task, tick the Delivered and/or Attempted checkboxes to make a successful scan mandatory before that status can be applied. You can also require a Barcode Scan as proof of delivery from Settings > Driver Settings. Either way, drivers can’t mark the stop complete until the scan is captured. Available on Premium and Enterprise plans, in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver tasks · Driver settings
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Yes. Drivers can start their route — triggering Out for Delivery notifications, if enabled — mark individual stops as Delivered or Attempted, and add proof (photos, signature, notes). These updates appear instantly on the route and — if enabled — update customer tracking and notifications. Admins can review all events in the route timeline and export later for records.
See: How do I mark an order as Delivered? · How do I mark an order as Attempted Delivery?