If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Yes. For flexible fleets, create a self‑assign link so any active driver can claim the route from the link. This is useful for contractor pools or last‑minute coverage — whoever taps the link first becomes the assigned driver. You can share links in SMS, WhatsApp, or Slack and revoke them if needed.
We offer a self‑serve Help Center with step‑by‑step guides and videos, plus email support from our team during business hours (ET). Most questions are resolved the same business day. Accounts on the Enterprise plan receive prioritized responses and onboarding help. For incident updates, check our public status page; for billing and plan questions, see the pricing page.
See: Help Center · EasyRoutes Pricing
Zapier is designed to be used without coding. To integrate EasyRoutes, you typically select “Webhooks by Zapier” as a trigger, paste a webhook URL into EasyRoutes, and then connect it to actions like sending an email or updating a spreadsheet. All steps are handled through a simple, click-based interface. This makes automation accessible to any team member, not just developers.
See: EasyRoutes Zapier
API access uses tokens you create in your EasyRoutes account. Follow the Getting Started guide to generate a token, store it securely, and add it to requests from your server or integration platform. Tokens work the same way for both EasyRoutes for Shopify and EasyRoutes for Web. Rotate credentials periodically and avoid embedding them in client‑side code.
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
When exporting from BigCommerce, configure your CSV template to create one row per sub-item (so multiple items in an order export properly). Map fields like First Name, Last Name, Address, and Product Qty to the corresponding EasyRoutes columns. This ensures accurate imports and prevents issues with incomplete customer or item data.
See: Importing CSV Orders
Analytics reflects new data shortly after drivers complete or update stops in the EasyRoutes Delivery Driver app. Because updates depend on device connectivity and permissions, you may see a brief delay if a driver is offline; once the device reconnects, metrics catch up automatically. For the most granular timeline, open the route and review the Activity Feed, which lists each delivery event as it occurred.
This live‑update behaviour applies to both EasyRoutes for Shopify and EasyRoutes for Web. If numbers look stale, refresh the page or adjust your date/driver filters and try again.
Yes. You can cap a route by Max route duration, Max stops per route, and Max items per route so optimization never exceeds your operational limits. These constraints shape ETAs, the stop sequence, and whether additional routes are required. Enable or edit these limits from the Route Options panel before creating routes, or open any route and choose Edit route options to apply changes and re‑optimize. This feature functions the same way in EasyRoutes for Shopify and EasyRoutes for Web.
Pick any plan to start a 14-day trial with full feature access. Cancel during the trial to avoid charges; continue and your subscription begins at the end of day 14. Trials apply to any tier, and billing starts on your first post-trial cycle through Shopify (for EasyRoutes for Shopify) or Stripe (for EasyRoutes for Web). Seat changes you make later will be prorated within your billing cycle.
Yes. EasyRoutes reads Shopify Local Delivery details (including delivery instructions from checkout) and adds them to the stop for drivers. If you maintain Pickup orders and want them represented on a route — for example, to stage curbside handoff or transfer to another location — you can include them with your store or pickup address so the task appears in sequence and on printed documents.
See: Where can I see delivery instructions from a Shopify Local Delivery order?
Yes. If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Yes. To repeat a regular run, open the route and use the actions menu to duplicate/copy it, then set a new date/time, driver, and any updated options. Re‑optimize to account for traffic windows or new constraints. You can also copy only a subset of stops by selecting them and sending them to a new route. This approach works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: How to Edit Routes
Yes. Time windows are supported in both EasyRoutes for Shopify and EasyRoutes for Web. Add a window directly to a stop, or pull windows from checkout tools/date pickers (e.g., Zapiet, Buunto, and other supported third‑party apps). This way, our route optimizer sequences stops to respect open/close times while considering start/end locations, stop times, and other limits. If windows create conflicts that exceed constraints (e.g., max duration), split stops into additional routes or relax limits, then re‑optimize. ETAs displayed to drivers and customers reflect these windows so deliveries align with customer preferences as closely as possible.
Yes. As assigned routes are dispatched from EasyRoutes, drivers get a push notification that opens the route in the app. If a driver doesn’t see alerts, confirm notification permission is enabled and the driver is added to your store with the correct phone number. Drivers can also pull‑to‑refresh their route list in the app to fetch new routes available to them.
See: How do I dispatch/share routes? · Troubleshooting push notification permissions
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can display proof of delivery (PoD) on the customer’s tracking page right after a stop is marked Delivered or Attempted. PoD can include delivery photos, e‑signature confirmation, and optional driver notes. Turn this on from EasyRoutes Settings → Order tracking, and use notifications (email/SMS) to send tracking links automatically. For internal auditing, PoD is also visible on the route and stop records for your team.
Each stop supports multiple PoD elements: up to four photos, an e‑signature with timestamp, and any driver notes. Use photos for placement/context and the signature for hand‑off confirmation. These items appear in admin views, can be shown on tracking pages (per your settings), and are included via links in route/stop exports for record‑keeping.
See: Proof of Delivery
Yes. The EasyRoutes Delivery Driver mobile app supports complete proof of delivery: capture multiple photos, obtain a customer e‑signature, and add notes (e.g., where the parcel was left). PoD is stored with the stop and visible to admins; if you enable PoD on tracking pages, customers can view it as well. PoD uploads immediately when a driver has an active internet connection, and will sync when re-connected if captured while offline.
See: Proof of Delivery
Yes. A single EasyRoutes route can combine deliveries and pickups, so a driver can drop off orders and collect returns, empties, or reusable packaging on one trip. Add pickup stops alongside deliveries from Shopify orders, CSV/API imports, or manual stops; optimization sequences everything together, and each task is labeled for the driver in the app and on printed documents. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Pickup orders · Adding custom stops
Yes. Click into a route to make changes: add orders or custom stops, update addresses and service times, change the assigned driver (or vehicle), or edit start/end locations and the scheduled start. Drag‑and‑drop the list to manually adjust the stop sequence, or select multiple stops to bulk‑move them to another route. The editing toolbox is the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: How to Edit Routes
Yes. Open a route and click Print to generate driver‑friendly documents in stop order: a compact route summary, packing slips, or packing labels. You can adjust content and sizing in Settings → Packing Slips & Labels, then print or choose Save as PDF for tablet use or record‑keeping. This workflow is identical in EasyRoutes for Shopify and EasyRoutes for Web.
For multi‑package orders, print one label per item; for quick loading, include the Route Inventory/Packing List so teams can stage by stop.
Importing WooCommerce orders is straightforward. Using a plugin like WebToffee, you can export orders from your WooCommerce dashboard in CSV format. Once exported, you simply drag and drop the CSV file into EasyRoutes. The system will map fields like customer name, address, and quantity automatically, and you can confirm or adjust mappings before creating optimized delivery routes. This makes it easy to bring WooCommerce data into your delivery workflow.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
EasyRoutes protects order and customer information with modern security practices. Traffic between your browser, the driver app, and our services is encrypted in transit; stored data is encrypted at rest. Access to accounts and APIs is token‑based and limited to the minimum required to operate features like routing, tracking, and notifications. Payments are handled by Shopify or other PCI‑compliant providers — EasyRoutes does not store card data.
We do not sell personal information. Limited sharing with subprocessors may occur solely to operate EasyRoutes as described in our Privacy Policy. Contact support if you have questions about data retention or deletion requests.
See: Privacy Policy