If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Yes. If a driver is seasonal or temporarily inactive, they can be temporarily deactivated until required again. The driver’s profile, history, and assignments remain in your account, but they cannot receive routes or sign in until re‑activated. This helps control costs without losing configuration.
Manage seats from the Drivers & Vehicles tab of the EasyRoutes navigation menu. Works in EasyRoutes for Shopify and EasyRoutes for Web.
Each stop supports multiple PoD elements: up to four photos, an e‑signature with timestamp, and any driver notes. Use photos for placement/context and the signature for hand‑off confirmation. These items appear in admin views, can be shown on tracking pages (per your settings), and are included via links in route/stop exports for record‑keeping.
See: Proof of Delivery
Yes. When a route has a scheduled start date and time and its stops carry time windows, the EasyRoutes optimizer sequences stops to arrive within each window while minimizing overall driving time, factoring in start/end locations and stop durations. Driver and customer ETAs reflect those windows. If a stop can't be met within the route's constraints, it's moved to the rejected stops tab so you can widen the window, adjust the start time, or split routes. This works in both EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes tracks distance and drive time for your routes, shown in metric or imperial units, and surfaces route metrics in Analytics. To gauge fuel and cost, set up Vehicle Profiles (which store each vehicle’s fuel economy) and assign them to routes, then break Analytics down by vehicle to compare efficiency. There isn’t a single built-in dollar “savings” figure, but comparing periods lets you see the trend. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From the Analytics page, pick your time period (e.g., last 7/30 days or a custom range) and optionally filter by driver. Use the Export option to download a CSV for spreadsheets or external tools, or use Print to generate a PDF summary. CSV exports preserve the filters you applied so downstream reports match what you saw in EasyRoutes.
Exports are available in both EasyRoutes for Shopify and EasyRoutes for Web. If you need more granular, stop‑level records, combine Analytics with route exports from the Routes page.
Yes. From any route you can dispatch to a specific driver, or share a route link that allows self‑assignment by your driver pool. Assigned drivers receive the route in the EasyRoutes Delivery Driver app (iOS/Android) with turn‑by‑turn directions via their preferred navigation app. For busy days, combine dispatch with Route Groups to release multiple routes at once and monitor progress on a single screen. This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
See: How do I dispatch / share routes? · Route Dispatch Links / Driver Self‑Assign
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. Workflows automate delivery tasks inside EasyRoutes, while Zapier connects EasyRoutes to external systems. Together, they create powerful end-to-end automation. For instance, a Workflow might create a route when orders arrive, while Zapier sends Slack alerts or updates a Google Sheet whenever stops on that route are completed. This layered approach ensures internal and external processes stay in sync.
See: Workflows Overview
No coding is required if you use Zapier, which allows you to set up automations like sending new Wix orders into EasyRoutes with just a few clicks. For businesses needing deeper control, the EasyRoutes API allows developers to build integrations for syncing fulfillments, handling custom workflows, or connecting to other back-office systems.
See: EasyRoutes API Guide
Workflows are available on EasyRoutes Premium and Enterprise plans. These plans are designed for businesses that need more advanced tools to handle larger delivery volumes and complex processes. On Premium and Enterprise, you not only get access to Workflows, but also other advanced features like custom notifications, vehicle profiles, real-time driver tracking, and delivery analytics.
If you’re running a small business with only a few deliveries per week, you may be fine with a Standard plan. But if your business is scaling or you want to automate as much as possible, upgrading to Premium ensures you can take advantage of Workflows. This investment pays off quickly by saving your team time, reducing manual work, and improving consistency across your delivery operations.
EasyRoutes automatically builds an inventory (packing checklist) for every route so drivers know exactly what to load before heading out. In the Delivery Driver app, tap Inventory below the map to switch between Summary view (all items and quantities for the route), Items view (each item with its stop), and Orders view (items per stop in route order). Drivers can check items off as they load. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. When you collect an e-signature, the driver can record who signed — the "Signed for" name is stored with the stop and appears in exports. For an explicit record, add a Driver Task text field for the recipient's name, and the driver can add a note or photo as well.
All of it is saved to the stop's proof-of-delivery timeline and can be shown on the customer's tracking page. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Proof of Delivery · Driver Tasks
Zapier integration is available whether you’re using EasyRoutes for Shopify or EasyRoutes for Web. Shopify users can extend native integrations with Zapier for additional automations, while non-Shopify users can rely on Zapier to connect EasyRoutes with their eCommerce, ERP, or POS platforms. This makes Zapier a universal automation layer for all EasyRoutes users.
See: Platform Support
Admins can monitor each active route from the Tracking tab: view a live GPS pin, the recent breadcrumb path, and which stop the driver is headed to now. Stop tiles update in real time with status changes and completion times, and proof of delivery (photos, signature, notes) appears as soon as it’s captured. You can also open a Route Group to watch multiple routes/drivers concurrently.
See: Real-Time Driver Location Tracking · EasyRoutes Activity Feed
No. The Activity Feed is an internal operations log available to EasyRoutes admins and dispatchers. Drivers use the EasyRoutes Delivery Driver app to view assigned routes, update stop statuses, and capture proof of delivery; these events will appear in the Activity Feed for admins, but drivers do not access the account‑wide feed. This separation keeps internal data and audit trails restricted to management.
See: Activity Feed
Zapier includes ready-to-use templates to help you get started quickly. Examples include sending Gmail alerts when a stop is delivered, creating rows in Google Sheets when a route updates, or updating project management tools like Trello with delivery status. These templates save setup time and let you deploy automations in just a few clicks.
From any route or the Orders page, click the + Add button under the map and choose Custom stop, then fill in the stop details with a valid address — EasyRoutes auto-fills matches from your Address Book as you type. Tick “Save to address book” to reuse a frequent stop later, and re-optimize if you’d like it slotted into the best position. It’s the same flow whether you’re on EasyRoutes for Shopify or EasyRoutes for Web.
See: Add a custom stop · Address Book
Switching is straightforward. On Shopify, install EasyRoutes and your orders sync automatically — no data migration needed. For orders from other systems or platforms, bring them in by CSV/spreadsheet import (an AI assistant maps your columns), Zapier, or the API, then set your route options and add drivers to start routing. Most merchants are live the same day. Works with both EasyRoutes for Shopify and EasyRoutes for Web.
If a scanned code doesn’t match the stop, the app shows it in yellow rather than the green used for a confirmed match, so the driver can tell right away. Non-matching scans can still be saved, and drivers can flag a scan issue from the alert icon on the Add Barcode screen, which sends a report to the route planner instead of a matched scan. Works the same in EasyRoutes for Shopify and EasyRoutes for Web.
When exporting from BigCommerce, configure your CSV template to create one row per sub-item (so multiple items in an order export properly). Map fields like First Name, Last Name, Address, and Product Qty to the corresponding EasyRoutes columns. This ensures accurate imports and prevents issues with incomplete customer or item data.
See: Importing CSV Orders
EasyRoutes generates packing labels you print from your browser or as a PDF, so it works with any printer rather than a specific brand — including thermal label printers and standard sheet printers. Set your label size (for example 4×6 thermal or A4/Letter), layout, and font scale in Settings > Packing Slips & Labels, then match your printer’s paper size and scale. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. For contactless or leave-at-door drops, a driver can complete a stop without a signature by photographing where the order was left, capturing the GPS delivery location, and adding a note. Up to four photos, an automatic timestamp, and the location are stored with the stop as proof.
You can require specific proof — for example a photo — before a stop can be marked delivered, and show it on the customer's tracking page. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Proof of Delivery
Yes. EasyRoutes continues to receive driver location while the app runs in the background, as long as device permissions allow background/precise access and battery optimization doesn’t suspend the app. If the user force‑quits the app, turns off location, or the OS stops background services to save power, live updates may pause. Reopening the driver app resumes tracking and ETAs will refresh accordingly.
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
CSV import works well for manual workflows, but if you want orders to sync automatically, Zapier or the EasyRoutes API is the solution. Zapier allows you to create automations where new Squarespace orders are instantly sent to EasyRoutes. The API provides developers with even more control, such as syncing fulfillment statuses or building advanced integrations with other systems.
See: Zapier Integration
On your EasyRoutes Orders page, click Configure table columns (below your active Route Options) and enable the Delivery Date and Time Window columns. Once enabled, EasyRoutes parses these values from your date picker app so you can sort, filter, and build routes by delivery date and window. The same columns are available in both EasyRoutes for Shopify and EasyRoutes for Web.