Pick any plan to start a 14-day trial with full feature access. Cancel during the trial to avoid charges; continue and your subscription begins at the end of day 14. Trials apply to any tier, and billing starts on your first post-trial cycle through Shopify (for EasyRoutes for Shopify) or Stripe (for EasyRoutes for Web). Seat changes you make later will be prorated within your billing cycle.
Yes. On Premium/Enterprise plans, you can send SMS notifications for key delivery events (e.g., Ready for Delivery, Out for Delivery, Driver is X stops away, Delivered, Missed Delivery, and optionally Scheduled/Rescheduled). Messages are billed per segment based on the recipient’s country. Customize content and variables in the template editor, and preview with example data before enabling. Pair SMS with email and customer tracking links for full visibility.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
Yes. If a driver is seasonal or temporarily inactive, they can be temporarily deactivated until required again. The driver’s profile, history, and assignments remain in your account, but they cannot receive routes or sign in until re‑activated. This helps control costs without losing configuration.
Manage seats from the Drivers & Vehicles tab of the EasyRoutes navigation menu. Works in EasyRoutes for Shopify and EasyRoutes for Web.
Connecting Wix to EasyRoutes unlocks the complete last-mile toolkit: multi-stop route optimization, live driver tracking, proof of delivery (photos, signatures, notes), branded notifications, and delivery analytics. Together, these tools help Wix merchants scale delivery operations, save dispatcher time, and provide customers with a professional, reliable delivery experience. See: EasyRoutes for Wix
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Yes. Configure a start location (e.g., your store, a local warehouse, or a driver's home base) and an end location (e.g., a depot, final stop, or loop back to the route's start location) on each route. These points are included in optimization and time estimates, so drivers see realistic drive times and customers receive accurate ETAs. You can set defaults in Route Options, then override per route as needed. For multi‑warehouse operations, create routes that begin near each inventory location to reduce deadhead driving. In both EasyRoutes for Shopify and EasyRoutes for Web, you can adjust these locations after route creation and re‑optimize to update the sequence and times.
See: Start/End Locations
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Drivers can start their route — triggering Out for Delivery notifications, if enabled — mark individual stops as Delivered or Attempted, and add proof (photos, signature, notes). These updates appear instantly on the route and — if enabled — update customer tracking and notifications. Admins can review all events in the route timeline and export later for records.
See: How do I mark an order as Delivered? · How do I mark an order as Attempted Delivery?
Yes. From Proof of Delivery settings, you can force one or more PoD elements to be collected before drivers can complete a stop. Choose the combinations that fit your workflow — e.g., require a photo for attempted stops, or require e‑signatures for only completed stops. These rules apply in EasyRoutes for Shopify and EasyRoutes for Web, and can include Attempted stops.
See: Make PoD Required
Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.
This also eliminates the need for dispatchers to constantly refresh EasyRoutes or manually select new orders. By ensuring routes are always up-to-date with the latest order data, Workflows help reduce delays, prevent missed deliveries, and keep your delivery operation moving smoothly.
Yes. Use the Delivery Zones tool to outline one or more areas on the map, then filter/select orders within those zones to build your route quickly. Zones help planners batch by neighbourhood or service area and pair well with other filters like tags or dates. Once configured, zones are stored permanently to standardize your daily workflow when planning for the same areas.
Yes. From any route, choose Assign driver (or select from the header), then click Dispatch. The driver gets a push notification and can start the route from their phone. For busy days, dispatch multiple routes from a Route Group to release them all at once.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. Workflows automate delivery tasks inside EasyRoutes, while Zapier connects EasyRoutes to external systems. Together, they create powerful end-to-end automation. For instance, a Workflow might create a route when orders arrive, while Zapier sends Slack alerts or updates a Google Sheet whenever stops on that route are completed. This layered approach ensures internal and external processes stay in sync. See: Workflows Overview
Yes. EasyRoutes processes order and customer information to plan routes, power tracking/notifications, and provide proof‑of‑delivery records. We protect this data with modern security practices and retain it according to your account activity and legal requirements. We do not sell personal information; limited sharing may occur with subprocessors strictly to operate EasyRoutes, as described in our privacy policy.
For data removal requests, contact support and we’ll guide you through available options.
See: Privacy Policy
Driver seats control who can receive routes and use the EasyRoutes Delivery Driver app. Assign a seat to any driver in your roster to activate them; deactivate a seat when a driver is seasonal or temporarily off the road. You’re billed only for the number of seats included at your plan at any time. Deactivating preserves the driver’s details and history so you can re‑activate them later without re‑inviting.
Seat management is available in both EasyRoutes for Shopify and EasyRoutes for Web from the Drivers & Vehicles tab of the EasyRoutes navigation menu, or the Billing tab of EasyRoutes Settings for plan upgrades/downgrades.
Yes. Once your Wix orders are inside EasyRoutes, you can use them in Workflows to automate common delivery tasks. For example, you could create a Workflow that builds a new delivery route every afternoon using all Wix orders tagged as “Local Delivery” and automatically dispatches them to drivers. This helps you scale delivery operations with minimal manual effort. See: EasyRoutes Workflows
Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.
If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. Use EasyRoutes webhooks as Zap triggers to connect delivery events to apps like Google Sheets, Slack, Gmail, Twilio, HubSpot, and more. Common automations include updating a shared delivery log, notifying customer service when an attempt fails, or sending a custom message when proof of delivery posts. Zapier is supported for both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Every route has a driver‑friendly manifest in the EasyRoutes Delivery Driver mobile app, and a printable version from the web. Use any route’s Print menu to generate a compact summary, packing slips/labels, and an optional inventory list. Print for clipboards or Save as PDF for digital sharing. Works the same in EasyRoutes for Shopify and EasyRoutes for Web.
The Activity Feed itself isn’t exported as a single file, but you can export route and stop data that reflect the same underlying events. From the Routes page, export a date range (or open a specific route) to download CSVs containing stop details, completion timestamps, driver info, and links to proof of delivery. Use the feed to identify the timeframe or routes you need, then export those records directly.
Yes. Workflows can include multiple steps and conditions, such as only dispatching routes to certain drivers if the route exceeds a number of stops, or only adding particular stops if the corresponding order includes certain tags. There are no limits to how many Workflows route planners can create, offering maximum flexibility for businesses with varying delivery schedules.
Workflows also respects conditions that are applied via EasyRoutes' order automation rules, giving route planners additional tools and controls for automatically applying time windows, delivery dates, driver tasks, or stop priority status based on matching order tags or attributes.
See: Conditional Workflows · Order Automation Rules
API access uses tokens you create in your EasyRoutes account. Follow the Getting Started guide to generate a token, store it securely, and add it to requests from your server or integration platform. Tokens work the same way for both EasyRoutes for Shopify and EasyRoutes for Web. Rotate credentials periodically and avoid embedding them in client‑side code.