EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. EasyRoutes lets you set up pre‑ and post‑delivery messages so customers know when to expect their order and where to track it. Enable templates like Ready for Delivery, Out for Delivery, and Driver is X Stops Away, customize the copy/branding, and preview with example data. Works for both Shopify-native orders and imported/manual stops.
Yes. Most teams ramp using our self‑serve resources: the Getting Started guide, topic‑specific articles, and short videos embedded throughout the Help Center. If questions arise, contact us via email from inside the app or the Support Portal; we aim to respond the same business day. Customers on the Enterprise plan receive priority responses and can coordinate onboarding help prior to go‑live.
Yes. You can cap a route by Max route duration, Max stops per route, and Max items per route so optimization never exceeds your operational limits. These constraints shape ETAs, the stop sequence, and whether additional routes are required. Enable or edit these limits from the Route Options panel before creating routes, or open any route and choose Edit route options to apply changes and re‑optimize. This feature functions the same way in EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes Workflows support a wide variety of actions that cover the full delivery process, from order intake to customer communication. You can automatically generate new routes based on incoming orders, apply filters (such as only including orders tagged with “Priority” or due on a specific date), and dispatch routes directly to the correct driver. This level of automation means you can build a Workflow that matches your exact delivery process, no matter how simple or complex.
See: Workflow Actions
Yes, when available. Expanding an Activity Feed entry and opening its details shows who initiated the event — a user’s email address (or Shopify user ID) or a driver’s name — along with the IP address and device details captured for that action. This makes the feed useful for tracing changes and for compliance review. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Activity Feed
Yes. Configure a start location (e.g., your store, a local warehouse, or a driver's home base) and an end location (e.g., a depot, final stop, or loop back to the route's start location) on each route. These points are included in optimization and time estimates, so drivers see realistic drive times and customers receive accurate ETAs. You can set defaults in Route Options, then override per route as needed. For multi‑warehouse operations, create routes that begin near each inventory location to reduce deadhead driving. In both EasyRoutes for Shopify and EasyRoutes for Web, you can adjust these locations after route creation and re‑optimize to update the sequence and times.
See: Start/End Locations
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. Programmatically modify routes and stops using the Routes API — update stop status (delivered/attempted), change assignments, dispatch routes to drivers, or edit route options, then re‑optimize as needed. When your store uses EasyRoutes notifications, status changes made through the API follow the same rules and can send customer updates and refresh ETAs. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes features customizable Vehicle Profiles for different vehicle types, as well as route capacities (e.g., item or weight limits) that can be assigned to a route so our route optimizer respects those limits. Route‑level capacity controls — such as Max items per route and Max weight per route — to prevent overloading a vehicle. Pair capacity settings with other constraints (including custom start/end locations, stop time intervals, and delivery time windows) and re‑optimize to reflect changes. For commercial navigation needs, export routes to GPX and load them onto Garmin devices that support truck‑aware routing.
See: Vehicle Profiles · Max items/weight per route · Commercial vehicles & GPX Export
Yes. As assigned routes are dispatched from EasyRoutes, drivers get a push notification that opens the route in the app. If a driver doesn’t see alerts, confirm notification permission is enabled and the driver is added to your store with the correct phone number. Drivers can also pull‑to‑refresh their route list in the app to fetch new routes available to them.
See: How do I dispatch/share routes? · Troubleshooting push notification permissions
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. A single EasyRoutes route can combine deliveries and pickups, so a driver can drop off orders and collect returns, empties, or reusable packaging on one trip. Add pickup stops alongside deliveries from Shopify orders, CSV/API imports, or manual stops; optimization sequences everything together, and each task is labeled for the driver in the app and on printed documents. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Pickup orders · Adding custom stops
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
When exporting orders from Squarespace, ensure you only include “Pending” orders from the fulfillment filter. This ensures you’re working with unfulfilled deliveries that still need to be routed. If only certain products require delivery, you can filter by “Specific product” during export. This gives you precise control over which orders are included in your EasyRoutes import.
Yes. On Premium/Enterprise plans, you can send SMS notifications for key delivery events (e.g., Ready for Delivery, Out for Delivery, Driver is X stops away, Delivered, Missed Delivery, and optionally Scheduled/Rescheduled). Messages are billed per segment based on the recipient’s country. Customize content and variables in the template editor, and preview with example data before enabling. Pair SMS with email and customer tracking links for full visibility.
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Yes. The EasyRoutes Routes API accepts imported orders/stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
By connecting WooCommerce to EasyRoutes, you unlock the full delivery management suite: optimized multi-stop routes, live driver tracking, branded notifications, proof of delivery (photos, notes, signatures), and analytics dashboards. This transforms WooCommerce from a simple order-taking tool into a complete last-mile delivery platform. Whether you’re handling 10 deliveries a week or 1,000, EasyRoutes scales with your business and improves customer satisfaction.
Yes. When optimizing, set per‑route limits (max items/weight) so loads fit the assigned vehicle. You can also create Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle, and enable route constraints (e.g., avoid tolls or U‑turns), and reuse them across routes. These settings help prevent overloads and keep route planning aligned with your real fleet.
See: Creating routes by vehicle capacity · Vehicle Profiles · Max items per route
No. Both products dispatch routes to the same EasyRoutes Delivery Driver app on iOS and Android. Drivers get identical navigation choices (Google/Apple/Waze), proof-of-delivery tools, barcode/driver tasks, and optional features like re-optimizing remaining stops or scheduled breaks — controlled by your admin settings. Any differences are admin-side only (e.g., Shopify-specific fields shown/hidden).
See: Delivery Driver app · Barcode scanning · Location tracking
Yes. Workflows can include multiple steps and conditions, such as only dispatching routes to certain drivers if the route exceeds a number of stops, or only adding particular stops if the corresponding order includes certain tags. There are no limits to how many Workflows route planners can create, offering maximum flexibility for businesses with varying delivery schedules.
Workflows also respects conditions that are applied via EasyRoutes' order automation rules, giving route planners additional tools and controls for automatically applying time windows, delivery dates, driver tasks, or stop priority status based on matching order tags or attributes.
See: Conditional Workflows · Order Automation Rules
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
Yes. In both EasyRoutes for Shopify and EasyRoutes for Web you can keep route history tidy by archiving routes you no longer need to manage daily, or permanently delete them. Use the checkboxes to select desired routes from the Routes page, and use the actions menu to archive or delete. Archiving preserves stop records, proof of delivery (photos/signature/notes), and analytics, so you can still search and export later. Deleting removes the route from Route History — make sure to export any reports you need first.
Use filters on the Routes page to show active, completed, or archived runs when you’re reconciling a period.
See: How do I archive or delete routes from my route history?