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How quickly can I get set up?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the onboarding checklist to reach your “aha” moment fast.

See: Getting Started

Who should use EasyRoutes for Shopify?

EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem.  Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.

EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

Does the app provide turn‑by‑turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App

Can multiple stores connect to one EasyRoutes account?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.

See: Multiple Shopify stores

How do I import Squarespace orders into EasyRoutes?

Export your Squarespace orders to CSV, then upload them into EasyRoutes. See: Squarespace Import Guide

Can I print labels for each package?

Yes. Print Packing labels from the route’s Print menu. Choose one label per stop or per item (package), then customize variables and size. Available in both EasyRoutes for Shopify and Web (paid plans).

See: Label Printing

Can I customize driver permissions?

Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.

See: Driver Visibility · Driver‑side Re‑optimize

Can customers give feedback through their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

See: Delivery Ratings

How are driver seats billed?

Billing is seat‑based. Pay only for the number of driver seats included in your plan, and assign seats to any drivers in your roster and toggle seats on/off as needed. Charges are prorated when you add or remove seats mid‑cycle.

See: Managing Seats · Prorated Billing

Can I print packing slips for each stop on a route?

Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.

See: Printing Packing Slips

Is the Activity Feed visible to drivers?

No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.

See: Activity Feed

What data does Delivery Analytics provide?

Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

See: Delivery Analytics

Is Zapier available for both EasyRoutes for Shopify and EasyRoutes for Web?

Yes. Zapier works with both platforms to import, sync, and automate orders. See: Platform Support

Can I schedule routes early and share ETAs in advance?

Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

See: Route Scheduling & ETAs

How does EasyRoutes optimize my routes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101

How is real-time driver location displayed to customers?

You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.

See: Real-Time Driver Location Tracking · Order Tracking Pages

Can I combine BigCommerce orders with orders from other platforms?

Yes. EasyRoutes supports routing orders from multiple platforms together. See: BigCommerce Integration

Does EasyRoutes work without Shopify?

Yes. EasyRoutes for Web lets you plan and manage deliveries without a Shopify store. Import orders by CSV/API/webhooks or add manual stops.

See: Apps & Integrations

Can EasyRoutes connect to multiple Shopify stores?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.

See: Multiple Shopify stores

Can I use the API to import external eCommerce orders?

Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

See: API Import

Does EasyRoutes automatically sync orders from Shopify?

Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.

See: Shopify Items & Fulfillments

What are driver seats and how do they work?

Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.

See: Managing Driver Seats

Does EasyRoutes support SMS delivery notifications?

Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.

See: EasyRoutes SMS Pricing · Delivery Notifications

Can I print my route details for drivers?

Yes. Print route summaries, packing slips/labels, and inventory lists from the route’s Print menu, or save as PDF for digital sharing.

See: Print a route · Route Inventory/Packing List

Does EasyRoutes support real-time updates for BigCommerce orders?

Yes, via Zapier or API integrations. See: Zapier Guide

Can routes be re-optimized after creation?

Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.

See: Re‑optimize a route · Re‑ordering stops