EasyRoutes protects order and customer information with modern security practices. Traffic between your browser, the driver app, and our services is encrypted in transit; stored data is encrypted at rest. Access to accounts and APIs is token‑based and limited to the minimum required to operate features like routing, tracking, and notifications. Payments are handled by Shopify or other PCI‑compliant providers — EasyRoutes does not store card data.
We do not sell personal information. Limited sharing with subprocessors may occur solely to operate EasyRoutes as described in our Privacy Policy. Contact support if you have questions about data retention or deletion requests.
See: Privacy Policy
Yes. If you don’t use Shopify, EasyRoutes for Web provides the same core workflow — order intake, route planning, dispatch, tracking, proof of delivery, and analytics. Bring orders in via CSV uploads, the Routes API, or webhooks/Zapier. You can also mix non‑Shopify orders with Shopify orders if you operate via multiple e-commerce channels.
Customer tracking pages and notifications work the same, and drivers use the same EasyRoutes Delivery Driver app.
No technical background is needed if you use Zapier to connect Xero with EasyRoutes. Zapier provides a no-code way to set up automations like sending invoices into EasyRoutes for route creation. For advanced teams, the EasyRoutes API allows for custom integrations, syncing invoice updates, or linking to ERP/CRM systems. See: API Getting Started
To import BigCommerce orders, export them in CSV format from your BigCommerce dashboard. Then log into EasyRoutes, go to Orders → Import new CSV, and upload the file. EasyRoutes will map fields like customer name, address, and items. Once imported, your orders will appear as pins on the map, ready for route optimization.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Driver seats control who can receive routes and use the EasyRoutes Delivery Driver app. Assign a seat to any driver in your roster to activate them; deactivate a seat when a driver is seasonal or temporarily off the road. You’re billed only for the number of seats included at your plan at any time. Deactivating preserves the driver’s details and history so you can re‑activate them later without re‑inviting.
Seat management is available in both EasyRoutes for Shopify and EasyRoutes for Web from the Drivers & Vehicles tab of the EasyRoutes navigation menu, or the Billing tab of EasyRoutes Settings for plan upgrades/downgrades.
Yes. EasyRoutes is designed to unify multi-platform delivery operations. You can import Wix orders and combine them with orders from Shopify, WooCommerce, BigCommerce, or other sources. All orders appear in one dashboard, so you can generate optimized multi-stop routes across platforms. See: EasyRoutes for Wix
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
Yes. In EasyRoutes for Shopify you decide whether to send messages using EasyRoutes’ customizable templates, or Shopify’s native notification flows. EasyRoutes writes tracking details to the Shopify fulfillment so the order status page and Shopify notifications include the correct link. If you enable both systems, review your templates to prevent duplicate emails/SMS.
Configuration lives in EasyRoutes notification settings; Shopify templates are managed in your Shopify admin.
By integrating Xero with EasyRoutes, you unlock a complete last-mile delivery toolkit: multi-stop route optimization, real-time driver tracking, branded notifications, proof of delivery (photos, signatures, notes), and analytics. This makes it easy to turn Xero invoices into efficient deliveries while providing customers with professional updates and proof of completion. See: Xero Integration
Yes. If you need to drive the same set of stops in the opposite direction (e.g., afternoon run), open the route, choose the actions menu (three dots), and click Reverse route. The stop list flips order and ETAs update based on your scheduled start time and stop service times. This tool is available in both EasyRoutes for Shopify and EasyRoutes for Web. You can still drag‑and‑drop to fine‑tune any exceptions or stops that require particular attention.
Yes. When you create several routes together, EasyRoutes places them in a Route Group so you can manage a delivery day (or multiple zones) as a single unit. From the group page you can dispatch all routes, view colour‑coded live driver pins, move stops between routes, and balance workloads. Route Groups work the same in EasyRoutes for Shopify and EasyRoutes for Web and are ideal for medium/large fleets or recurring delivery days.
See: Route Groups
EasyRoutes uses a flexible, seat‑based model. Choose a plan (Standard, Premium, Enterprise) and activate the number of driver seats you need; you’re billed only for active seats. You can adjust seats or change tiers at any time, and SMS messaging — if enabled — is charged per message segment. Both EasyRoutes for Shopify and EasyRoutes for Web use the same pricing model.
See: Pricing · Pricing & Plans FAQ
You can upgrade or downgrade anytime from EasyRoutes Settings. Plan changes take effect immediately and we’ll prorate charges/credits for the remainder of your current cycle. If you also adjust the number of driver seats, those changes are prorated as well. Billing is handled via Shopify (EasyRoutes for Shopify) or Stripe (EasyRoutes for Web), depending on your product.
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
CSV imports are manual, but Zapier and the EasyRoutes API let you automate the process. With Zapier, new Xero invoices can be sent directly to EasyRoutes as soon as they’re created. With the API, developers can build real-time integrations that sync orders and updates automatically, keeping your delivery pipeline fully up to date. See: Zapier Integration Guide
Yes. You can keep slips digital. From the route’s Print menu, select Packing slips and choose your browser/OS option to Save as PDF. This yields a single file ordered by the route for easy sharing.
This is supported in both EasyRoutes for Shopify and EasyRoutes for Web and is useful for handing off to 3PLs or warehouse teams that prefer tablet-based picking.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. The Analytics dashboard summarizes delivered vs. missed (attempted) stops so you can monitor delivery success across time or by driver. Use this report to identify recurring issues (e.g., address problems or access constraints) and to validate improvements after workflow changes.
For context on individual failures, open the underlying routes or stops to review notes and proof‑of‑delivery entries. You can also export the analytics view as CSV for further analysis or sharing with stakeholders.
See: Analytics Reports
Yes. EasyRoutes supports Xero data by letting you export invoices from Xero and import them into EasyRoutes via CSV. For automation, you can connect Xero through Zapier or build custom workflows with the EasyRoutes API. This flexibility allows businesses to start with manual exports and move toward fully automated integrations as they scale. See: Importing Orders from Xero
Yes. Open a route and click Print to generate driver‑friendly documents in stop order: a compact route summary, packing slips, or packing labels. You can adjust content and sizing in Settings → Packing Slips & Labels, then print or choose Save as PDF for tablet use or record‑keeping. This workflow is identical in EasyRoutes for Shopify and EasyRoutes for Web.
For multi‑package orders, print one label per item; for quick loading, include the Route Inventory/Packing List so teams can stage by stop.
EasyRoutes protects order and customer information with modern security practices. Traffic between your browser, the driver app, and our services is encrypted in transit; stored data is encrypted at rest. Access to accounts and APIs is token‑based and limited to the minimum required to operate features like routing, tracking, and notifications. Payments are handled by Shopify or other PCI‑compliant providers — EasyRoutes does not store card data.
We do not sell personal information. Limited sharing with subprocessors may occur solely to operate EasyRoutes as described in our Privacy Policy. Contact support if you have questions about data retention or deletion requests.
See: Privacy Policy
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery