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Is EasyRoutes good for same-day delivery?

Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.

See: Re‑optimize · Dispatch

Who should use EasyRoutes for Shopify?

EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem.  Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.

EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

Does EasyRoutes support different vehicle types or capacities when optimizing?

Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export

Can EasyRoutes send notifications for Xero deliveries?

Yes. Customers can receive branded notifications and live tracking links. See: Xero Integration

What information can I see in real-time tracking as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

See: Real-Time Driver Location Tracking · Activity Feed

What are the main benefits of using EasyRoutes with Squarespace?

Optimized routing, real-time tracking, notifications, proof of delivery, and analytics. See: Squarespace Integration

What are the main benefits of using EasyRoutes with Xero?

Optimized routing, notifications, proof of delivery, analytics, and more. See: Xero Integration

What information can I see in real-time tracking as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

See: Real-Time Driver Location Tracking · Activity Feed

Do Workflows work with both Shopify and EasyRoutes for Web?

Yes. Workflows are available across both platforms. In Shopify, they integrate tightly with your store’s orders and fulfillments (both Shopify-native and custom/imported stops), while on EasyRoutes for Web, they connect with your imported, custom, or API-generated orders.

See: Workflows Setup

Can I make proof of delivery required?

Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

See: Mandatory PoD

Can I use the API to import eCommerce platform orders?

Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

See: API Import

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

Does EasyRoutes integrate with WooCommerce?

Yes. You can connect WooCommerce orders to EasyRoutes via CSV import, Zapier, or the EasyRoutes API.

See: WooCommerce Import Guide

How long is activity feed data stored?

Activity Feed data is retained for the lifetime of your EasyRoutes account unless it’s removed as part of data deletion. Use route/stop exports when you need a file copy.

See: Activity Feed

Is the Activity Feed visible to drivers?

No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.

See: Activity Feed

Is Zapier available for both EasyRoutes for Shopify and EasyRoutes for Web?

Yes. Zapier works with both platforms to import, sync, and automate orders. See: Platform Support

Can I import orders into EasyRoutes from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

Are there API rate limits?

Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices (batching, webhooks).

See: API Getting Started

Does EasyRoutes offer SMS delivery notifications?

Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.

See: EasyRoutes SMS Pricing · Delivery Notifications

Can I reverse the order of stops in a route?

Yes. Use the route’s actions menu to reverse the stop sequence, then save to recalculate ETAs.

See: Reverse a route

Can I combine Zapier with EasyRoutes Workflows?

Yes. Zapier and Workflows can complement each other for advanced automation. See: Workflows Overview

What are the main benefits of using EasyRoutes with BigCommerce?

By integrating BigCommerce with EasyRoutes, you get a complete delivery management solution: multi-stop route optimization, real-time driver tracking, branded customer notifications, proof of delivery (photos, notes, signatures), and analytics. See: BigCommerce Overview

Can I test a Workflow before enabling it for my team?

Yes. You can create and save Workflows in a draft state, test them with sample data, and only enable them once you’re confident they work as intended.

See: Testing Workflows

Can I combine Squarespace orders with orders from other platforms?

Yes. You can manage Squarespace orders alongside Shopify, WooCommerce, Wix, and more. See: Squarespace Integration

What can I do with the API?

Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

See: Routes API

Does the app provide turn-by-turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App