Yes. You can try any plan — including Premium features like real‑time driver tracking and notifications — for 14 days at no cost. Trials are available on both products (Shopify and Web). During the trial you can invite drivers, dispatch routes, and send tracking/PoD to validate the full workflow before choosing a tier and seat count.
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
Instead of paying for individual drivers, with EasyRoutes you just pay for a driver seat and can put any driver in your roster into that seat.For example, you could have a plan with two driver seats, but have four drivers in your driver roster. You can easily change which two drivers are active at any given time. And, if you have a busy delivery weekend, you can add seats for the additional drivers for that weekend, and then remove the seats after you're done with them. We prorate the charges and credits for upgrading and downgrading based on the changes in the number of seats on your plan.
Yes. EasyRoutes allows you to centralize deliveries across multiple platforms. You can import invoices from Xero alongside Shopify, WooCommerce, BigCommerce, or Squarespace orders, then optimize routes across all of them in one place. See: EasyRoutes for Xero
The EasyRoutes API lets you automate your delivery workflow end‑to‑end: import orders/stops from external systems, create routes with your preferred options, assign drivers or vehicles, dispatch routes, and update stop or route status as deliveries progress. You can also read back route/stops for reporting and pair the API with webhooks to keep other systems synchronized in real time. Capabilities are consistent across EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes prints all slips for the selected route in one batch. From the route page, choose Print → enable Packing slips → print or save as PDF. Slips are ordered to match the route so packing and loading follow the driver’s sequence.
This bulk flow is available in both EasyRoutes for Shopify and EasyRoutes for Web. If you maintain custom slip templates in Shopify, you can also push orders to Order Printer Pro and print them in route order from there.
Yes. Start with these checks:
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
No — routes are single‑driver to keep tracking, ETAs, and proof‑of‑delivery accurate. If two or more drivers are needed, split the stops into multiple routes (or create a new route for leftovers) and dispatch each separately. You can also publish a route without assigning a driver, and share a self‑assign link so someone from your pool can claim it when ready.
EasyRoutes uses a flexible, seat‑based model. Choose a plan (Standard, Premium, Enterprise) and activate the number of driver seats you need; you’re billed only for active seats. You can adjust seats or change tiers at any time, and SMS messaging — if enabled — is charged per message segment. Both EasyRoutes for Shopify and EasyRoutes for Web use the same pricing model.
See: Pricing · Pricing & Plans FAQ
Customizable delivery status notifications (both email and SMS), order tracking pages including delivery ETAs, real-time driver location tracking, and Proof of Delivery (photos, eSignature, driver note, delivery GPS location) are all broadly supported on both EasyRoutes for Shopify and EasyRoutes for Web.
Customers receiving deliveries via either platform will benefit from the same user experience, tailored to meet your brand’s standards.
See: Tracking pages · Delivery notifications · Proof of Delivery
Yes. In both EasyRoutes for Shopify and EasyRoutes for Web, the Analytics page includes a date picker for presets and custom ranges. Choose the period you want to analyze, optionally select a driver, and the charts and tables update to reflect those filters. This lets you compare week‑over‑week or month‑over‑month performance and investigate changes after process updates or seasonal peaks.
You can export the filtered view to CSV to share with your team or archive for audit purposes.
See: Filtering by Date
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. While the PoD gallery itself isn’t a single file download, route/stop exports include links to each proof item plus completion timestamps and driver details — suitable for audits, customer service, or further analysis with external tools. Use Analytics for high‑level performance metrics and the Activity Feed to review the exact sequence of events.
See: Exporting proof of delivery · How do I export routes/stops?
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Fulfilling an order from EasyRoutes creates a Shopify fulfillment that includes the EasyRoutes tracking number and URL. Customers see the link on the order status page and in applicable Shopify notifications. If templates were heavily customized, you may need to ensure the standard tracking snippet is present.
Yes. Configure a start location (e.g., your store, a local warehouse, or a driver's home base) and an end location (e.g., a depot, final stop, or loop back to the route's start location) on each route. These points are included in optimization and time estimates, so drivers see realistic drive times and customers receive accurate ETAs. You can set defaults in Route Options, then override per route as needed. For multi‑warehouse operations, create routes that begin near each inventory location to reduce deadhead driving. In both EasyRoutes for Shopify and EasyRoutes for Web, you can adjust these locations after route creation and re‑optimize to update the sequence and times.
See: Start/End Locations
Yes. You can generate packing slips for each stop from the route’s Print menu. Choose Packing slips to produce slips in route order, then print or save as PDF for digital handoff. Customize content (logo, variables, formatting) from EasyRoutes Settings → Packing Slips & Labels.
EasyRoutes for Shopify: Use the built-in Print Preview, or send orders to Shopify’s Order Printer/Order Printer Pro for custom templates (Order Printer Pro supports route order).
EasyRoutes for Web: Use the same Print Preview and Settings controls directly in the web app.
Yes. Every route has a driver‑friendly manifest in the EasyRoutes Delivery Driver mobile app, and a printable version from the web. Use any route’s Print menu to generate a compact summary, packing slips/labels, and an optional inventory list. Print for clipboards or Save as PDF for digital sharing. Works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
By connecting Squarespace to EasyRoutes, you get access to a full delivery management toolkit: optimized multi-stop routes, real-time driver tracking, branded notifications, proof of delivery (photos, notes, signatures), and delivery analytics. This transforms Squarespace from just an eCommerce storefront into a complete last-mile logistics solution. See: Squarespace Overview
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Yes. From EasyRoutes Settings → Driver settings, enable the options to let drivers reorder stops and re‑optimize the remaining sequence when plans change (traffic, customer requests). Re‑optimization recalculates the fastest order for what’s left, while respecting your route constraints (time windows, priorities). Admins can still edit routes from the web at any time.
See: How do I re‑optimize remaining stops? · Re‑ordering stops
Zapier lets you automate actions inside EasyRoutes, such as importing stops from external systems. For example, a Zap could take new orders from WooCommerce or Xero and create delivery stops inside EasyRoutes automatically. This eliminates manual data entry and keeps your routes up-to-date in real time. See: Zapier Integration Guide
Yes. EasyRoutes supports Xero data by letting you export invoices from Xero and import them into EasyRoutes via CSV. For automation, you can connect Xero through Zapier or build custom workflows with the EasyRoutes API. This flexibility allows businesses to start with manual exports and move toward fully automated integrations as they scale. See: Importing Orders from Xero