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What are the benefits of connecting with Squarespace?

Optimized routing, real-time tracking, notifications, proof of delivery, and analytics. See: Squarespace Integration

Can I move orders between routes?

Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.

See: Move orders to another route

What real-time tracking data can I see as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

See: Real-Time Driver Location Tracking · Activity Feed

Do I need a Premium plan to use the API?

Yes. API and webhooks are available on Premium and Enterprise plans.

See: API Guide · Pricing & Plans

Does EasyRoutes integrate with accounting software?

Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.

See: Webhooks · Zapier Integration

How does EasyRoutes work with orders without an address?

EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.

See: My order does not have a shipping address

What can I do with the API?

Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

See: Routes API

Can I hide driver location from customers?

Yes. Live driver location on tracking pages is optional - keep it internal or show it to customers when their driver is 1–10 stops away.

See: Real‑time Driver Location

How does EasyRoutes optimize my delivery routes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101

Can I balance stops evenly across several routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

See: Balance routes · How many routes?

What types of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

Can I import orders from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

Does EasyRoutes support webhooks?

Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.

See: Webhooks & Zapier

Does EasyRoutes keep a history of my past routes?

Yes. The Routes page shows unstarted, in‑progress, completed, and archived routes. Filter by status or date to find older runs.

See: See old orders or routes

Can I group routes together for easier dispatching?

Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.

See: Route Groups

Does EasyRoutes support real-time updates for Xero invoices?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

How do I change my plan?

You can change your plan at any time in your EasyRoutes settings by following the instructions in this EasyRoutes help article. Any active drivers and seats you have on your current plan will also be changed to the new plan's monthly price.

See: Change your plan · Prorated plan changes

Does EasyRoutes for Web offer any third-party app or API integrations?

Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Does EasyRoutes offer SMS delivery notifications?

Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.

See: EasyRoutes SMS Pricing · Delivery Notifications

Can proof of delivery be exported for records?

Yes. Export routes/stops to CSV to get timestamps and URLs to proof items for archiving or analysis. Pair with Analytics for summary trends.

See: Export Proof of Delivery · Export routes/stops

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Can I print packing slips in bulk?

Yes. Bulk print all packing slips for a route in one action: open the route, click Print, check Packing slips, and print or download directly.

See: Bulk Printing · Packing Slips

Can I see completed vs. missed deliveries?

Yes. Analytics includes a delivered vs. missed/attempted view over your selected period and or driver. Use it to track delivery success rates.

See: Analytics Reports

Can EasyRoutes import orders from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

Does EasyRoutes support real-time updates for Squarespace orders?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide