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Can I mix Squarespace orders with external orders?

Yes. You can manage Squarespace orders alongside Shopify, WooCommerce, Wix, and more. See: Squarespace Integration

Can I track multiple routes at once?

Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.

See: Real-Time Driver Location Tracking · Route Groups

Does EasyRoutes support real-time updates for Xero invoices?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Can I dispatch routes automatically?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

How do I import WooCommerce orders into EasyRoutes?

Export your orders as a CSV from WooCommerce, then upload them into EasyRoutes for route planning.

See: WooCommerce Import Guide

Can I send notifications for imported or manual stops?

Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.

See: Delivery Notifications

Does EasyRoutes support real-time updates for Squarespace orders?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

How secure is EasyRoutes?

We use industry‑standard security: encryption in transit and at rest, scoped access, and secure billing via Shopify or PCI‑compliant processors. Data is used only to provide the service and is never disclosed to third parties.

See: Privacy Policy

What are the main benefits of using EasyRoutes with WooCommerce?

Route optimization, notifications, real-time tracking, analytics, proof of delivery, and an easy-to-use driver app - all in the same platform.

See: WooCommerce Integration

Can I auto‑dispatch routes?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Can EasyRoutes send notifications for Xero deliveries?

Yes. Customers can receive branded notifications and live tracking links. See: Xero Integration

Does EasyRoutes support webhooks?

Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.

See: Webhooks & Zapier

Can I track my drivers in real-time?

Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.

See: Real‑Time Tracking

Can I integrate EasyRoutes with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

What events are shown in the Activity Feed?

Events include route creation/updates, dispatch, driver assignments, stop status changes (Out for Delivery/Delivered/Attempted), and proof‑of‑delivery uploads.

See: Activity Feed Events

What types of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

How quickly can I get started?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

Is the Activity Feed visible to drivers?

No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.

See: Activity Feed

Can I include proof of delivery on customer tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

See: Proof of Delivery · Order Tracking Pages

Can EasyRoutes print packing slips for each stop?

Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.

See: Printing Packing Slips

Do I need a Premium plan to use the API?

Yes. API and webhooks are available on Premium and Enterprise plans.

See: API Guide · Pricing & Plans

How do I authenticate API requests?

Use an access token generated from your EasyRoutes account and include it with each request per the Getting Started guide.

See: API Getting Started

How much do SMS messages cost?

SMS messaging rates are determined by the country of the recipient, and are billed on a per-segment basis.

See: SMS pricing · Usage balance & auto-top-up

What actions can I perform in EasyRoutes using Zapier?

You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API. See: Zapier Guide

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Can I schedule driver breaks into my optimized routes?

Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.

See: Driver Breaks