Platform / Live

Can EasyRoutes send delivery notifications for Squarespace orders?

Yes. Once imported, Squarespace orders behave like any other EasyRoutes order. Customers can receive branded delivery notifications via email or SMS, including live tracking links that show where their driver is in real time. This helps reduce “Where’s my order?” calls and improves customer satisfaction. See: Notifications & Tracking

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Can I send notifications for BigCommerce orders?

Yes. Customers can receive branded tracking pages, email, and/or SMS notifications.

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Will customers see PoD along with live tracking?

Yes. If enabled in Order Tracking settings, photos, eSignatures, and driver notes appear on the tracking page alongside live status updates.

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Can customers see proof items with driver tracking?

Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.

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Can I send notifications for WooCommerce orders?

Yes. EasyRoutes supports branded tracking pages and notifications for imported WooCommerce orders.

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Can I customize the notifications customers receive?

Yes. With the Premium plan and above, fully customize email/SMS: add your logo and colors, edit copy/variables, and choose which events send. Works for Shopify orders and imported/manual stops.

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Can I send delivery reminders to customers?

Yes. Configure email/SMS templates (e.g., Ready for Delivery, Out for Delivery, Driver is X Stops Away) to remind customers and include tracking links and ETAs.

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Can I send tracking links via SMS?

Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.

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Does EasyRoutes offer SMS delivery notifications?

Yes! EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.

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