Driver seats control who can receive routes and use the EasyRoutes Delivery Driver app. Assign a seat to any driver in your roster to activate them; deactivate a seat when a driver is seasonal or temporarily off the road. You’re billed only for the number of seats included at your plan at any time. Deactivating preserves the driver’s details and history so you can re‑activate them later without re‑inviting.
Seat management is available in both EasyRoutes for Shopify and EasyRoutes for Web from the Drivers & Vehicles tab of the EasyRoutes navigation menu, or the Billing tab of EasyRoutes Settings for plan upgrades/downgrades.
Yes. If you need to drive the same set of stops in the opposite direction (e.g., afternoon run), open the route, choose the actions menu (three dots), and click Reverse route. The stop list flips order and ETAs update based on your scheduled start time and stop service times. This tool is available in both EasyRoutes for Shopify and EasyRoutes for Web. You can still drag‑and‑drop to fine‑tune any exceptions or stops that require particular attention.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Zapier makes it easy to send internal notifications whenever a stop status changes in EasyRoutes. For example, you can set up a Zap that listens for the STOP_STATUS_UPDATED webhook and then sends a Slack alert or email to your team with details like the order number and driver notes. This keeps staff informed in real time without needing to manually monitor dashboards.
Yes. When a stop can’t be completed, drivers mark it Attempted instead of Delivered from the Update Status section on the stop. They can choose a preset reason (for example, no answer, inaccessible, or Canceled) and add a note or proof of delivery to document what happened. The reason then appears on the stop’s details and feeds into your delivery analytics. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
Use order tags or a stop note to identify refrigerated orders, or attach a required Driver Task (such as a "Refrigerated — keep insulated" checkbox) so the requirement travels with the stop and must be acknowledged. Order automation rules can apply notes or tasks automatically as orders import.
Combine this with routing limits so cold items spend less time in transit. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Yes. A single EasyRoutes route can combine deliveries and pickups, so a driver can drop off orders and collect returns, empties, or reusable packaging on one trip. Add pickup stops alongside deliveries from Shopify orders, CSV/API imports, or manual stops; optimization sequences everything together, and each task is labeled for the driver in the app and on printed documents. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Pickup orders · Adding custom stops
Yes. You can keep slips digital. From the route’s Print menu, select Packing slips and choose your browser/OS option to Save as PDF. This yields a single file ordered by the route for easy sharing.
This is supported in both EasyRoutes for Shopify and EasyRoutes for Web and is useful for handing off to 3PLs or warehouse teams that prefer tablet-based picking.
By connecting Squarespace to EasyRoutes, you get access to a full delivery management toolkit: optimized multi-stop routes, real-time driver tracking, branded notifications, proof of delivery (photos, notes, signatures), and delivery analytics. This transforms Squarespace from just an eCommerce storefront into a complete last-mile logistics solution.
See: Squarespace Overview
Yes. The Time per stop route option lets you set how many minutes a driver spends at each stop — parking, walking, and handing off — so routes reflect real service time, not just drive time. Set it when creating a route, and it's applied to every stop on that route.
You can also fine-tune the service time on an individual stop from its Edit stop page when a particular delivery needs longer. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
While CSV imports are manual, you can automate order import with Zapier or the EasyRoutes API. For example, you can use a Zap to trigger whenever a new WooCommerce order is placed, automatically sending it to EasyRoutes for routing. With the API, developers can build custom real-time integrations for order imports and updates. This ensures your delivery operations stay in sync without requiring manual exports.
Manual CSV imports work well for smaller batches, but to achieve automatic syncing, you can use Zapier or the EasyRoutes API. For example, create a Zap that triggers whenever a new BigCommerce order is placed and sends it directly to EasyRoutes. Or, for more advanced use cases, use the API to integrate real-time order creation and updates.
See: Zapier Integration
If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Workflows are available on EasyRoutes Premium and Enterprise plans. These plans are designed for businesses that need more advanced tools to handle larger delivery volumes and complex processes. On Premium and Enterprise, you not only get access to Workflows, but also other advanced features like custom notifications, vehicle profiles, real-time driver tracking, and delivery analytics.
If you’re running a small business with only a few deliveries per week, you may be fine with a Standard plan. But if your business is scaling or you want to automate as much as possible, upgrading to Premium ensures you can take advantage of Workflows. This investment pays off quickly by saving your team time, reducing manual work, and improving consistency across your delivery operations.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web support webhooks that notify your apps when key delivery events occur—such as routes created/dispatched/updated and stops started/completed/attempted. Use them to sync delivery status into ERPs/CRMs, trigger customer communications, or update internal dashboards in real time. You can consume webhooks directly at your API endpoint or use Zapier to route events into thousands of tools (Sheets, Slack, email, etc.). Webhooks require a Premium (or higher) plan.
Yes. Once invoices are imported into EasyRoutes, customers linked to those invoices can receive branded notifications via email or SMS, complete with live tracking links. This improves delivery transparency and reduces customer inquiries.
See: EasyRoutes for Xero
EasyRoutes doesn't have a setting that hard-locks a stop to one named person, but you can require and document the hand-off. Add a required Driver Task — a text field for the recipient's name, or a checkbox confirming "handed to named recipient" — that must be completed to mark the stop delivered, and note the required recipient in a stop note so the driver knows who to look for.
Pair it with a required e-signature so the signer is captured too. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
Yes. Click into a route to make changes: add orders or custom stops, update addresses and service times, change the assigned driver (or vehicle), or edit start/end locations and the scheduled start. Drag‑and‑drop the list to manually adjust the stop sequence, or select multiple stops to bulk‑move them to another route. The editing toolbox is the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: How to Edit Routes
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can display proof of delivery (PoD) on the customer’s tracking page right after a stop is marked Delivered or Attempted. PoD can include delivery photos, e‑signature confirmation, and optional driver notes. Turn this on from EasyRoutes Settings → Order tracking, and use notifications (email/SMS) to send tracking links automatically. For internal auditing, PoD is also visible on the route and stop records for your team.
Yes. From the Routes page or an individual route view, export to CSV for all relevant route data points. Exports include stop details, timestamps, driver assignments, and URLs to related proof of delivery (photos/signature/notes). Use these files for accounting, customer service follow‑up, or analysis in spreadsheets or external tools. Exports are supported in both EasyRoutes for Shopify and EasyRoutes for Web.
If a scanned code doesn’t match the stop, the app shows it in yellow rather than the green used for a confirmed match, so the driver can tell right away. Non-matching scans can still be saved, and drivers can flag a scan issue from the alert icon on the Add Barcode screen, which sends a report to the route planner instead of a matched scan. Works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Yes. To reprint, open the route, click Print, and enable Packing slips and/or Packing labels. You can send the batch to a printer again or save a fresh PDF. Reprinting uses your current template settings — if you change variables or sizes in Settings → Packing Slips & Labels, the new output will reflect those changes.
If the route has been archived from your EasyRoutes account, restore it before printing. This reprint flow works the same in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From Proof of Delivery settings, you can force one or more PoD elements to be collected before drivers can complete a stop. Choose the combinations that fit your workflow — e.g., require a photo for attempted stops, or require e‑signatures for only completed stops. These rules apply in EasyRoutes for Shopify and EasyRoutes for Web, and can include Attempted stops.
See: Make PoD Required