Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.
See: Routes API
EasyRoutes is a delivery management and route optimization platform for merchants, local delivery teams, and logistics operators. It helps you plan routes, dispatch to drivers, track progress in real time, and notify customers. Works with Shopify and integrates with other e-commerce platforms via EasyRoutes for Web.
Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.
Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.
See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export
Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.
Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.
See: Export routes/stops
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
See: Managing Seats
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
See: Adding a Driver
Yes. Require drivers to tap Start Delivery before updating stops so tracking begins at the official route start and overall drive time is captured accurately.
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Yes — securely and for delivery operations only. Data handling follows our Privacy Policy; we don’t sell personal information and access is limited to providing our services.
See: Privacy Policy
Self‑serve help docs and videos are available 24/7, with direct email support during business hours; Enterprise customers receive priority responses.
See: Help Center · Support tiers
EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
Drivers sign in with the phone number used when they were added as a driver. They’ll receive an SMS code and can then access assigned routes.
Yes. Add PoD image URLs to Shopify’s Delivered/Missed templates so customers receive photo links in standard Shopify emails.
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
No coding is required if you use Zapier. For advanced custom integrations, API skills may help. See: API Guide
Yes. EasyRoutes supports global address lookup and mapping for most countries; some features may vary by region. Review our current list of unsupported regions before launching.
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Direct file attachments aren’t supported, but you can add detailed notes to each stop for driver and planner reference.
See: Custom Notes
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
See: Managing Seats
Yes. Zapier and Workflows can complement each other for advanced automation. See: Workflows Overview
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
Drivers must grant Always (iOS) / Allow all the time (Android) location access and enable Precise location. Background location must remain on for the EasyRoutes Delivery Driver app.
We use industry‑standard security: encryption in transit and at rest, scoped access, and secure billing via Shopify or PCI‑compliant processors. Data is used only to provide the service and is never disclosed to third parties.
See: Privacy Policy