Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Yes. The Time per stop route option lets you set how many minutes a driver spends at each stop — parking, walking, and handing off — so routes reflect real service time, not just drive time. Set it when creating a route, and it's applied to every stop on that route.
You can also fine-tune the service time on an individual stop from its Edit stop page when a particular delivery needs longer. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. In EasyRoutes for Shopify you decide whether to send messages using EasyRoutes’ customizable templates, or Shopify’s native notification flows. EasyRoutes writes tracking details to the Shopify fulfillment so the order status page and Shopify notifications include the correct link. If you enable both systems, review your templates to prevent duplicate emails/SMS.
Configuration lives in EasyRoutes notification settings; Shopify templates are managed in your Shopify admin.
Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.
Put the handling steps where the driver will see them: add cooler or cold-chain instructions as a stop note or a saved customer note, which appear on the stop in the driver app. For steps you want confirmed, add a Driver Task — for example a required checkbox "Order kept in cooler until hand-off" or a note field — that the driver must complete before marking the stop delivered.
Saved task sets and Address Book stops let you reuse the same instructions across recurring routes. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Driver & Stop Notes
Yes. With Premium or Enterprise plans, turn on live tracking from EasyRoutes Settings → Driver settings. You’ll see a live GPS pin, breadcrumb path, current/next stop, and real‑time status updates on each route’s Tracking tab. Ensure drivers grant Always/Precise location permissions in the Delivery Driver app. Route Groups let you monitor multiple drivers at once.
Yes. The EasyRoutes API enforces rate limits to ensure consistent performance for all users. Most workflows run comfortably within default limits when you batch requests, avoid unnecessary polling, and rely on webhooks to trigger updates rather than frequent reads. If you expect sustained high throughput (e.g., large imports or rapid status updates), our team can help you design an efficient approach and advise on limits for your use case.
Yes. Drivers can view delivery instructions and customer notes alongside each stop, including details pulled from Shopify orders. Admins can control visibility from EasyRoutes Settings → Routes (Route display options) and EasyRoutes Settings → Driver settings (Driver app settings). Show only what drivers need in the field while keeping sensitive data minimal.
See: How do I see delivery & customer notes? · Configure what drivers see
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. EasyRoutes Delivery Driver supports low‑connectivity scenarios. Have drivers open or refresh the route while connected to preload stops and attachments. If signal drops, they can continue navigating (via their chosen maps app), mark stops delivered/attempted, and capture photos/signatures. The app queues events locally and syncs them back to EasyRoutes as soon as the device reconnects, updating ETAs and tracking automatically.
See: Can I use EasyRoutes Delivery Driver without a connection?
Yes. You can operate from several depots in both EasyRoutes for Shopify and EasyRoutes for Web. For each route, define the start and end locations (a store, local warehouse, or driver’s home base). Filter orders by zone or location tags, build multiple routes, and monitor all drivers together via Route Groups. Printed documents and ETAs reflect different depot travel times automatically.
SMS usage fees and monthly pricing tiers are identical for both EasyRoutes for Shopify and EasyRoutes for Web, with the exception of our Free monthly pricing tier, which is currently only available on EasyRoutes for Shopify. EasyRoutes for both platforms continues to offer a free 14-day trial of any pricing tier for new users to give a advanced features a test drive. Both platforms function on the same driver seat model, where you only pay for the number of drivers that are active in your account at any time.
EasyRoutes for Shopify uses Shopify’s native billing tools for all subscription and SMS usage top-ups and monthly invoicing. EasyRoutes for Web functions on the same principles, but uses an independent billing provider offering industry-standard security and encryption for all transactions.
See: SMS pricing · Pricing · Proration
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can surface proof of delivery (PoD) to customers. Enable PoD display on tracking pages and decide which delivery events should send links via email/SMS. When a driver completes a stop, PoD is attached to that stop and becomes available to customers according to your settings. Admins always see PoD in route and stop details for auditing or future reference.
Yes. Once your Wix orders are inside EasyRoutes, you can use them in Workflows to automate common delivery tasks. For example, you could create a Workflow that builds a new delivery route every afternoon using all Wix orders tagged as “Local Delivery” and automatically dispatches them to drivers. This helps you scale delivery operations with minimal manual effort.
See: EasyRoutes Workflows
Yes. Every route has a driver‑friendly manifest in the EasyRoutes Delivery Driver mobile app, and a printable version from the web. Use any route’s Print menu to generate a compact summary, packing slips/labels, and an optional inventory list. Print for clipboards or Save as PDF for digital sharing. Works the same in EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes maintains a persistent log of account activity so admins have an authoritative record of delivery events over time. The Activity Feed retains entries for the lifetime of your account unless data is explicitly deleted (e.g., via route removal or a data‑deletion request). When you need a file for records or audits, pair the feed with route/stop CSV exports that include timestamps and proof‑of‑delivery links. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.
See: Activity Feed · Export routes/stops
Yes. Use the driver filter on the Analytics page to view metrics for a single driver or compare across drivers by switching the filter. This helps you evaluate utilization, completion rates, average stop times, and trends over time. It’s supported in both EasyRoutes for Shopify and EasyRoutes for Web and respects any date range you’ve selected.
If a driver worked on multiple routes per day, those results roll up in the selected period. For route‑by‑route detail, open the route list and drill into specific days.
See: Filtering by Driver
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you re‑optimize a route whenever plans change. Use this feature after you add or remove stops, change stop priorities, edit time windows or service times, or adjust limits like max route duration and stop limits. You can also balance stops across multiple routes first, then re‑optimize each route to tighten the sequence. If permitted in your Driver Settings, drivers may manually re‑order stops from the driver app or re‑optimize the remaining stops in their route to recalculate ETAs after mid‑route changes. For API‑driven workflows, use the Routes API to programmatically update routes and trigger re‑optimization.
See: How do I re‑optimize a route? · How do I allow drivers to re‑order stops?
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Dispatchers manage routes from the browser interface. On Shopify, open the Shopify mobile app and launch EasyRoutes to view routes, assign drivers, and monitor progress from supported mobile devices. For EasyRoutes for Web, sign in from your phone’s browser for a responsive experience. Drivers should use the dedicated EasyRoutes Delivery Driver app for turn‑by‑turn and proof of delivery.
Yes. If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
Yes. EasyRoutes keeps your order list synchronized with Shopify so recent orders, edits, and fulfillment changes are available for routing without manual imports. If an expected order isn’t visible, confirm the Show orders from the last… window, and other filters on the Orders page, then refresh. You can also import non‑Shopify orders alongside synced Shopify orders when needed.
Yes. Programmatically modify routes and stops using the Routes API — update stop status (delivered/attempted), change assignments, dispatch routes to drivers, or edit route options, then re‑optimize as needed. When your store uses EasyRoutes notifications, status changes made through the API follow the same rules and can send customer updates and refresh ETAs. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. If a driver is seasonal or temporarily inactive, they can be temporarily deactivated until required again. The driver’s profile, history, and assignments remain in your account, but they cannot receive routes or sign in until re‑activated. This helps control costs without losing configuration.
Manage seats from the Drivers & Vehicles tab of the EasyRoutes navigation menu. Works in EasyRoutes for Shopify and EasyRoutes for Web.
By default, CSV imports are static snapshots. For real-time updates, use Zapier to push new BigCommerce orders into EasyRoutes automatically, or build a direct integration with the API. This ensures address changes, order edits, or cancellations in BigCommerce are reflected in your delivery routes without manual intervention.
See: Zapier Integration