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What is the Activity Feed in EasyRoutes?

The Activity Feed is a real‑time, account‑wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).

See: Activity Feed

What can I do with the API?

Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

See: Routes API

What data is included in in Delivery Analytics?

Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

See: Delivery Analytics

Can I share proof of delivery via tracking links?

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

See: Proof of Delivery · Order Tracking Pages

Can I print labels for each package?

Yes. Print Packing labels from the route’s Print menu. Choose one label per stop or per item (package), then customize variables and size. Available in both EasyRoutes for Shopify and Web (paid plans).

See: Label Printing

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

Can I preview my notifications before sending them?

Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.

See: Delivery Notifications

Can I assign multiple drivers to a single route?

No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.

See: Driver Assignment

Does EasyRoutes support webhooks?

Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.

See: Webhooks & Zapier

Can I manage recurring deliveries?

Yes. Automate with Workflows to create routes on a custom, recurring schedule, or duplicate prior routes and re‑use their settings/stops in just a few clicks.

See: Workflows · Duplicate routes

How is real-time driver location displayed to customers?

You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.

See: Real-Time Driver Location Tracking · Order Tracking Pages

What information can I see in real-time tracking as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

See: Real-Time Driver Location Tracking · Activity Feed

Does the app provide turn-by-turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App

What kinds of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

Does EasyRoutes have an API?

Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.

See: API Getting Started · Routes API

Can I combine BigCommerce orders with orders from other platforms?

Yes. EasyRoutes supports routing orders from multiple platforms together. See: BigCommerce Integration

Can I route imported orders alongside Shopify orders?

Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.

See: Adding Custom Stops

Can I dispatch a route to a driver from EasyRoutes?

Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.

See: Dispatch / Share Routes · Driver Self‑Assign

What can I do with EasyRoutes’ Zapier integration?

You can use Zapier to connect EasyRoutes with 6,000+ apps, automate order imports, trigger notifications, and sync delivery data. See: EasyRoutes Zapier Page

How is real-time driver location shown to customers?

You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.

See: Real-Time Driver Location Tracking · Order Tracking Pages

Can I group routes together for easier dispatching?

Yes. Route Groups let you create, monitor, and dispatch multiple routes at once, and track all drivers within the group on one map view.

See: Route Groups

Can EasyRoutes sync WooCommerce orders automatically?

Yes, with a custom Zapier integration or the EasyRoutes API.

See: Zapier Integration Guide

Can I print packing slips for each stop on a route?

Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.

See: Printing Packing Slips

Can the app work offline?

Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.

See: Offline Use

Is EasyRoutes good for same-day delivery?

Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.

See: Re‑optimize · Dispatch

What are the main benefits of using EasyRoutes with Squarespace?

Optimized routing, real-time tracking, notifications, proof of delivery, and analytics. See: Squarespace Integration