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What permissions do drivers need to enable tracking?

Drivers must grant Always (iOS) / Allow all the time (Android) location access and enable Precise location. Background location must remain on for the EasyRoutes Delivery Driver app.

See: Real-Time Driver Location Tracking

Who should use EasyRoutes for Shopify?

EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem.  Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.

EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

Can I print packing slips in bulk?

Yes. Bulk print all packing slips for a route in one action: open the route, click Print, check Packing slips, and print or download directly.

See: Bulk Printing · Packing Slips

Can I auto-dispatch routes?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Can I balance stops evenly across several routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

See: Balance routes · How many routes?

What actions can I perform in EasyRoutes using Zapier?

You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API. See: Zapier Guide

Can proof be shown for attempted deliveries?

Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.

See: Proof of Delivery

How does EasyRoutes pricing work?

Pricing is based on plan tier plus the number of active driver seats; optional SMS is usage‑based. Scale seats up/down anytime.

See: Pricing · Pricing & Plans FAQ

How quickly can I get started?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

Does the app provide turn‑by‑turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App

Can EasyRoutes optimize multi-day deliveries?

Yes. Schedule routes across multiple days with configured start times/locations and add an overnight driver break to maintain accurate ETAs.

See: Multi‑Day Scheduling

Can I import orders into EasyRoutes from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

Do I need coding skills to connect BigCommerce with EasyRoutes?

No coding is required if you use Zapier or import via CSV file. For advanced customizations, API knowledge is helpful. See: API Guide

How do I enable real-time driver tracking in EasyRoutes?

Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.

See: Real-Time Driver Location Tracking

Can I add proof of delivery manually from my web browser?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

See: Manual Upload

Does EasyRoutes support Shopify Subscription orders?

Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.

See: Shopify Subscription Orders · Third‑party apps

What data does Delivery Analytics provide?

Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.

See: Delivery Analytics

Can I continue to use Shopify delivery notifications?

Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.

See: Delivery Notifications

Can I connect EasyRoutes to Zapier?

Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).

See: Zapier Integration

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Can I import orders from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

How do I manage my drivers?

You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.

See: Add a driver · Activate/deactivate drivers

How does EasyRoutes work with Shopify fulfillments?

When you update stop statuses in EasyRoutes (Ready/Out for Delivery, Delivered, Attempted), we create or update Shopify fulfillments and attach the tracking link; notifications follow your settings configuration.

See: Items & Fulfillments

Can I combine Xero invoices with orders from other platforms?

Yes. EasyRoutes supports mixing Xero invoices with Shopify, WooCommerce, and more to create delivery routes. See: Xero Integration

Can I print packing slips for each stop on a route?

Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.

See: Printing Packing Slips

Does EasyRoutes add tracking links to Shopify orders automatically?

Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.

See: Tracking Pages & Links