We offer a self‑serve Help Center with step‑by‑step guides and videos, plus email support from our team during business hours (ET). Most questions are resolved the same business day. Accounts on the Enterprise plan receive prioritized responses and onboarding help. For incident updates, check our public status page; for billing and plan questions, see the pricing page.
See: Help Center · EasyRoutes Pricing
Yes. With the Premium plan and above, fully customize email/SMS: add your logo and colors, edit copy/variables, and choose which events send. Works for Shopify orders and imported/manual stops.
EasyRoutes has no built-in age-gating, but you can run age-restricted deliveries using required signature, photo, and Driver Task ID checks.
Not automatically — analytics are viewed in the dashboard and exported on demand (copy or CSV); for recurring reporting, export on a cadence or pull data via the API.
Workflows save time and reduce errors by automating routine steps, like creating routes with new orders on delivery days, or auto-dispatching routes to assigned drivers, all based on custom scheduling that works for your business. This keeps operations efficient and customers informed.
Yes, via Zapier or API integrations.
Yes. Enable Delivery Ratings to allow customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
Yes! Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.
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