Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
Go to tDrivers & Vehicles, open the driver, and edit their name, phone number, or notes. If a phone number changes, update it here so dispatch and sign‑in continue to work. Drivers may also edit their display name inside the Delivery Driver app.
Zapier is designed to be used without coding. To integrate EasyRoutes, you typically select “Webhooks by Zapier” as a trigger, paste a webhook URL into EasyRoutes, and then connect it to actions like sending an email or updating a spreadsheet. All steps are handled through a simple, click-based interface. This makes automation accessible to any team member, not just developers. See: EasyRoutes Zapier
Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.
EasyRoutes pricing combines your plan tier with the number of driver seats in your current plan. Keep any number of drivers in your roster, then activate only the seats you need for your current delivery schedule. If demand spikes, add seats for a few days and deactivate later — billing automatically prorates so you pay for just the days your account contained additional seats. Seat management works the same on Shopify and Web.
See: Manage active driver seats · How prorated billing works
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. When you create multiple routes together, EasyRoutes groups them so you can monitor all active drivers in a single view. The Route Group page shows color‑coded pins, per‑route progress, and live stop updates. Use this view to coordinate dispatch, answer customer inquiries, and rebalance work if needed by moving stops between routes.
Yes. You can integrate EasyRoutes with ERPs, CRMs, WMS, and custom apps using our API and webhooks. Typical use cases include importing stops from non‑Shopify channels, syncing delivery status and proof‑of‑delivery back to your system of record, and powering external analytics collection. The same platform supports both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. While CSV imports are manual, you can connect Wix to EasyRoutes automatically using Zapier or our API. For example, you can create a Zap that triggers whenever a new Wix order is placed, sending it directly to EasyRoutes for route creation. Advanced users can also use the API to sync orders and updates in real time, keeping your delivery workflow fully automated. See: Zapier Integration
Yes. From any route you can dispatch to a specific driver, or share a route link that allows self‑assignment by your driver pool. Assigned drivers receive the route in the EasyRoutes Delivery Driver app (iOS/Android) with turn‑by‑turn directions via their preferred navigation app. For busy days, combine dispatch with Route Groups to release multiple routes at once and monitor progress on a single screen. This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
See: How do I dispatch / share routes? · Route Dispatch Links / Driver Self‑Assign
Yes. EasyRoutes keeps historical routes and stops across the lifetime of your subscription, so you can review prior deliveries, proof of delivery, and timing. Use the Routes page filters to view completed or archived runs by date. For reporting or audits, export route/stop CSVs that include timestamps and links to PoD. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Once invoices are imported into EasyRoutes, customers linked to those invoices can receive branded notifications via email or SMS, complete with live tracking links. This improves delivery transparency and reduces customer inquiries. See: EasyRoutes for Xero
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. EasyRoutes allows you to centralize multi-platform order management. You can import Squarespace orders via CSV or Zapier while also syncing Shopify, WooCommerce, BigCommerce, or Wix orders into the same account. This lets you plan optimized delivery routes that combine orders from different sales channels. See: Squarespace Integration
Yes. The Activity Feed is designed to provide a verifiable sequence of events — who did what, and when — covering route creation, dispatch, status changes, driver assignments, and proof‑of‑delivery uploads. For external reviews or compliance checks, export related routes/stops to CSV to provide structured records and links to PoD. Together, these sources form a complete audit trail.
When a driver captures an e‑signature, customers see an indicator and timestamp on the tracking page confirming that the order was signed for. The signature image is stored with the stop for internal use (support, audits) and can be accessed by admins; it is not shown directly to customers to protect privacy.
See: Proof of Delivery
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. You can constrain every route so product isn't in transit too long. Set Max route duration to cap total hours, use Max stops per route or Max items per route to limit load size, and optimization will automatically create additional routes rather than overrun your limit. Add time windows for the most sensitive stops so they're served first. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem. Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.
EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.
Yes. From EasyRoutes Settings → Driver settings, define what drivers can access on mobile. Options include letting drivers manually re‑order stops, re‑optimize the remaining sequence mid‑route, and whether to show sensitive customer data (e.g., email, phone, notes). These controls apply to both EasyRoutes for Shopify and EasyRoutes for Web so you can tailor the experience to your policies.
See: Configure what is shown to the driver · Driver‑side re‑optimize
EasyRoutes for Web is best suited for merchants and service providers who do not have an existing Shopify presence. Users may currently be using spreadsheets and manual processes to track orders/stops and plan delivery routes, or may be using an alternate eCommerce platform where orders/stops can be exported into a spreadsheet. We also offer an API.
Spreadsheets containing order data can quickly be imported into EasyRoutes for Web to plan and dispatch optimized delivery routes in a fraction of the time compared to manual planning methods.
See: Import orders from CSV · API: Getting Started · Zapier webhooks