« Back to FAQs

How do drivers access the EasyRoutes mobile app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

How long is activity feed data stored?

Activity Feed data is retained for the lifetime of your EasyRoutes account unless it’s removed as part of data deletion. Use route/stop exports when you need a file copy.

See: Activity Feed

Can I connect EasyRoutes to Zapier?

Yes. Send EasyRoutes webhook events into Zapier and build no‑code workflows (e.g., update Sheets, post to Slack, send emails).

See: Zapier Integration

Who should use EasyRoutes for Shopify?

EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem.  Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.

EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.

Can drivers self-assign routes?

Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.

See: Driver Self‑Assign

Can I combine Squarespace orders with orders from other platforms?

Yes. You can manage Squarespace orders alongside Shopify, WooCommerce, Wix, and more. See: Squarespace Integration

How can Workflows help automate my delivery operations?

Workflows save time and reduce errors by automating routine steps, like creating routes with new orders on delivery days, or auto-dispatching routes to assigned drivers, all based on custom scheduling that works for your business. This keeps operations efficient and customers informed.

Learn more: Workflows Guide

Can I use the Activity Feed for compliance audits?

Yes. The feed offers a timestamped, user‑attributed history of delivery events you can reference alongside CSV exports for formal audits.

See: Activity Feed · Export routes/stops

Do I need a Premium plan to use the API?

Yes. API and webhooks are available on Premium and Enterprise plans.

See: API Guide · Pricing & Plans

Can the app work offline?

Yes. If a route is opened while the device is online, the app caches details so drivers can continue working with limited or no connectivity; updates to the route and individual stops will sync back to EasyRoutes when the device is back online.

See: Offline Use

Does tracking continue if the driver closes the app?

Yes — provided background location is configured as allowed (Always/Allow all the time) and the OS isn’t restricting the app. Force‑quitting or disabling location will pause updates until the app is reopened.

See: Real-Time Driver Location Tracking

Can I duplicate a route for future use?

Yes. Copy an existing route so you can reuse its stops and settings, adjust the schedule/driver, and re‑optimize for use on subsequent delivery days.

See: Edit Routes

What information can I see in real-time tracking as an admin?

The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.

See: Real-Time Driver Location Tracking · Activity Feed

What can I do with the API?

Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

See: Routes API

Can I add proof of delivery manually from my web browser?

Yes. Admins can upload photos and notes directly to a stop from the browser if something couldn’t be captured from a mobile device.

See: Manual Upload

Do I need coding skills to connect WooCommerce with EasyRoutes?

No coding is required if you use Zapier. For advanced integrations, API skills may be useful.

See: API Getting Started •  Integrate EasyRoutes with Zapier

Can I auto‑dispatch routes?

Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.

See: Auto‑Dispatch

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

Where can drivers download the EasyRoutes Delivery Driver app?

The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.

See: Where can I download the EasyRoutes Delivery Driver app?

How often is analytics data updated?

Analytics updates as delivery events are recorded. Refresh the Analytics page to see the latest numbers; event details also appear in each route’s Activity Feed.

See: Delivery Analytics · Activity Feed

How quickly can I get started?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

Can I notify customers of delivery delays with EasyRoutes?

Yes. Use the customizable Rescheduled notification (email/SMS) to explain delays, provide a new ETA/date, and include the tracking link.

See: Delivery Notifications

Are Workflows included in all EasyRoutes plans, or only Premium?

Workflows are available on EasyRoutes Premium and Enterprise plans. These plans unlock automation, advanced customization, and scaling features designed for larger delivery operations.

See: EasyRoutes Pricing Plans

Can I combine Zapier with EasyRoutes Workflows?

Yes. Zapier and Workflows can complement each other for advanced automation. See: Workflows Overview

What types of actions can I automate with Workflows?

You can automate tasks such as creating routes from new orders, applying filters to narrow the orders applying to each route, dispatching routes to drivers, sending delivery notifications, and updating Shopify order statuses.

See: Workflow Actions

Can EasyRoutes sync Xero orders automatically?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide