Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
EasyRoutes Workflows support a wide variety of actions that cover the full delivery process, from order intake to customer communication. You can automatically generate new routes based on incoming orders, apply filters (such as only including orders tagged with “Priority” or due on a specific date), and dispatch routes directly to the correct driver. This level of automation means you can build a Workflow that matches your exact delivery process, no matter how simple or complex.
See: Workflow Actions
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Connecting Wix to EasyRoutes unlocks the complete last-mile toolkit: multi-stop route optimization, live driver tracking, proof of delivery (photos, signatures, notes), branded notifications, and delivery analytics. Together, these tools help Wix merchants scale delivery operations, save dispatcher time, and provide customers with a professional, reliable delivery experience. See: EasyRoutes for Wix
To import Squarespace orders, go to your Squarespace dashboard, navigate to “Orders,” and click the “Download CSV” button. Make sure only “Pending” orders are selected for export. Once downloaded, upload the CSV file into EasyRoutes via the “Import new CSV” option. Orders will appear as pins on the EasyRoutes map, ready for optimized route planning. This simple process makes it easy to bring Squarespace order data into your delivery workflow. See: Squarespace Import Guide
No — routes are single‑driver to keep tracking, ETAs, and proof‑of‑delivery accurate. If two or more drivers are needed, split the stops into multiple routes (or create a new route for leftovers) and dispatch each separately. You can also publish a route without assigning a driver, and share a self‑assign link so someone from your pool can claim it when ready.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can display proof of delivery (PoD) on the customer’s tracking page right after a stop is marked Delivered or Attempted. PoD can include delivery photos, e‑signature confirmation, and optional driver notes. Turn this on from EasyRoutes Settings → Order tracking, and use notifications (email/SMS) to send tracking links automatically. For internal auditing, PoD is also visible on the route and stop records for your team.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. Drivers can start their route — triggering Out for Delivery notifications, if enabled — mark individual stops as Delivered or Attempted, and add proof (photos, signature, notes). These updates appear instantly on the route and — if enabled — update customer tracking and notifications. Admins can review all events in the route timeline and export later for records.
See: How do I mark an order as Delivered? · How do I mark an order as Attempted Delivery?
Yes. When you assign and dispatch a route, EasyRoutes sends the driver a push notification that opens the route in the EasyRoutes Delivery Driver mobile app. If the driver doesn’t receive alerts, confirm notification permission on the device and that the driver is added with the correct phone number. Drivers can also pull‑to‑refresh their route list to fetch new assignments.
See: How do I dispatch/share routes? · Troubleshooting push notifications
Yes. You can generate packing slips for each stop from the route’s Print menu. Choose Packing slips to produce slips in route order, then print or save as PDF for digital handoff. Customize content (logo, variables, formatting) from EasyRoutes Settings → Packing Slips & Labels.
EasyRoutes for Shopify: Use the built-in Print Preview, or send orders to Shopify’s Order Printer/Order Printer Pro for custom templates (Order Printer Pro supports route order).
EasyRoutes for Web: Use the same Print Preview and Settings controls directly in the web app.
EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.
Enable live tracking from EasyRoutes Settings → Driver settings in either EasyRoutes for Shopify or EasyRoutes for Web. Next, ensure each driver signs in to the EasyRoutes Delivery Driver app (iOS/Android) and grants Always/Allow all the time location access with Precise location enabled. Once routes are started by a driver, location pins appear on the route’s Tracking tab. If privacy is a concern, you can restrict tracking for internal use only, or adjust the route expiry window for driver access.
Yes. If you use Shopify’s native notifications, you can insert proof image URLs into the Delivered or Missed Delivery templates so customers see photo links in those emails. This is optional — EasyRoutes notifications can also include tracking links that show PoD on the hosted tracking page. Choose the path that best matches your communication setup.
See: Integrating PoD with Shopify Emails · Delivery Notifications
EasyRoutes pricing combines your plan tier with the number of driver seats in your current plan. Keep any number of drivers in your roster, then activate only the seats you need for your current delivery schedule. If demand spikes, add seats for a few days and deactivate later — billing automatically prorates so you pay for just the days your account contained additional seats. Seat management works the same on Shopify and Web.
See: Manage active driver seats · How prorated billing works
Yes. Aggregate missed vs. completed counts appear in Analytics, and when a stop cannot be completed, the driver can select or enter a reason in the mobile app. Those reasons are recorded on the stop and visible to admins for follow‑up. Reviewing these notes helps you spot patterns — like frequent access issues at certain buildings — and take corrective action.
Use Analytics to quantify the impact over time, then drill into routes and stops to see the exact explanations and any attached proof (photos/notes). This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
To import BigCommerce orders, export them in CSV format from your BigCommerce dashboard. Then log into EasyRoutes, go to Orders → Import new CSV, and upload the file. EasyRoutes will map fields like customer name, address, and items. Once imported, your orders will appear as pins on the map, ready for route optimization.
Yes. In EasyRoutes Settings → Customer notifications, enable the Rescheduled template and customize the message and variables (date, window, tracking link, etc.). Trigger it when routes or stops move to a new day/time so recipients are informed proactively. This works for both Shopify orders and imported/manual stops across EasyRoutes for Shopify and EasyRoutes for Web.
Drivers should enable: (1) Location set to Always/Allow all the time with Precise on for accurate tracking and ETAs; (2) Camera/Photos to capture proof of delivery; (3) Notifications for new route alerts; and (4) on Android, allow Storage/Media so photos save correctly. Battery optimization should not restrict the app so background location continues during a route.
See: What app permissions does EasyRoutes Delivery Driver use?
Yes. Enable SMS in EasyRoutes Settings → Customer notifications and include the tracking URL in templates such as Ready for Delivery, Out for Delivery, Driver is X Stops Away, Delivered, and Missed Delivery. SMS is supported in both EasyRoutes for Shopify and EasyRoutes for Web on Premium/Enterprise plans, and is billed per message segment by country. Use the preview tool to verify variables before sending.
Yes. EasyRoutes allows you to centralize multi-platform order management. You can import Squarespace orders via CSV or Zapier while also syncing Shopify, WooCommerce, BigCommerce, or Wix orders into the same account. This lets you plan optimized delivery routes that combine orders from different sales channels. See: Squarespace Integration
Yes. To reprint, open the route, click Print, and enable Packing slips and/or Packing labels. You can send the batch to a printer again or save a fresh PDF. Reprinting uses your current template settings — if you change variables or sizes in Settings → Packing Slips & Labels, the new output will reflect those changes.
If the route has been archived from your EasyRoutes account, restore it before printing. This reprint flow works the same in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. The EasyRoutes Routes API accepts imported orders/stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Instead of paying for individual drivers, with EasyRoutes you just pay for a driver seat and can put any driver in your roster into that seat.For example, you could have a plan with two driver seats, but have four drivers in your driver roster. You can easily change which two drivers are active at any given time. And, if you have a busy delivery weekend, you can add seats for the additional drivers for that weekend, and then remove the seats after you're done with them. We prorate the charges and credits for upgrading and downgrading based on the changes in the number of seats on your plan.
For reliable live tracking, drivers should: (1) sign in to EasyRoutes Delivery Driver; (2) allow Always/Allow all the time location access; (3) enable Precise location; and (4) keep battery optimization from restricting the app (disable aggressive battery saver if needed). These settings apply on both iOS and Android and can be checked from device Settings.
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?