Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. EasyRoutes allows you to centralize multi-platform order management. You can import Squarespace orders via CSV or Zapier while also syncing Shopify, WooCommerce, BigCommerce, or Wix orders into the same account. This lets you plan optimized delivery routes that combine orders from different sales channels.
Customizable delivery status notifications (both email and SMS), order tracking pages including delivery ETAs, real-time driver location tracking, and Proof of Delivery (photos, eSignature, driver note, delivery GPS location) are all broadly supported on both EasyRoutes for Shopify and EasyRoutes for Web.
Customers receiving deliveries via either platform will benefit from the same user experience, tailored to meet your brand’s standards.
See: Tracking pages · Delivery notifications · Proof of Delivery
Yes. EasyRoutes Delivery Driver supports low‑connectivity scenarios. Have drivers open or refresh the route while connected to preload stops and attachments. If signal drops, they can continue navigating (via their chosen maps app), mark stops delivered/attempted, and capture photos/signatures. The app queues events locally and syncs them back to EasyRoutes as soon as the device reconnects, updating ETAs and tracking automatically.
See: Can I use EasyRoutes Delivery Driver without a connection?
Yes. The Activity Feed is designed to provide a verifiable sequence of events — who did what, and when — covering route creation, dispatch, status changes, driver assignments, and proof‑of‑delivery uploads. For external reviews or compliance checks, export related routes/stops to CSV to provide structured records and links to PoD. Together, these sources form a complete audit trail.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. The Time per stop route option lets you set how many minutes a driver spends at each stop — parking, walking, and handing off — so routes reflect real service time, not just drive time. Set it when creating a route, and it's applied to every stop on that route.
You can also fine-tune the service time on an individual stop from its Edit stop page when a particular delivery needs longer. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes is built for fast‑moving operations. Select orders, click Create route, and dispatch in a few steps. When new requests arrive, add them to an active route, re‑optimize the remaining sequence, and the driver’s app updates immediately. Customers can receive status notifications and view tracking links with dynamic ETAs. Use Route Groups to coordinate multiple drivers for peak periods.
Subscriptions are processed through Shopify Billing (for EasyRoutes for Shopify) or Stripe (for EasyRoutes for Web). After your 14-day trial, app charges run on a 30-day subscription cycle that is independent from Shopify’s invoice cycle. When you add or remove driver seats during a cycle, we prorate charges/credits automatically. SMS delivery notifications are usage-based and draw from a separate balance when enabled.
See: Shopify app subscriptions · Prorated plan changes · Usage-based SMS balance
Yes. When a route has a scheduled start date and time and its stops carry time windows, the EasyRoutes optimizer sequences stops to arrive within each window while minimizing overall driving time, factoring in start/end locations and stop durations. Driver and customer ETAs reflect those windows. If a stop can't be met within the route's constraints, it's moved to the rejected stops tab so you can widen the window, adjust the start time, or split routes. This works in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From EasyRoutes Settings → Customer notifications, tailor email and SMS templates with your branding and dynamic variables, and select exactly which events trigger messages (Ready for Delivery, Out for Delivery, Driver is X Stops Away, Delivered, Missed Delivery, plus Scheduled/Rescheduled). You can maintain separate templates for Shopify orders vs. imported/manual stops, and send messages automatically with links to branded tracking pages. This customization is available in both EasyRoutes for Shopify and EasyRoutes for Web.
For reliable live tracking, drivers should: (1) sign in to EasyRoutes Delivery Driver; (2) allow Always/Allow all the time location access; (3) enable Precise location; and (4) keep battery optimization from restricting the app (disable aggressive battery saver if needed). These settings apply on both iOS and Android and can be checked from device Settings.
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
You can upgrade or downgrade anytime from EasyRoutes Settings. Plan changes take effect immediately and we’ll prorate charges/credits for the remainder of your current cycle. If you also adjust the number of driver seats, those changes are prorated as well. Billing is handled via Shopify (EasyRoutes for Shopify) or Stripe (EasyRoutes for Web), depending on your product.
Yes. You can reshape a zone after creating it — open Settings > Delivery Zones, select the zone, adjust its points on the map, then save your changes. You can also rename it or change its route colour at any time. Updated boundaries apply the next time you use that zone to select orders for a route. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones
Yes. EasyRoutes allows you to build Workflows in a safe, draft environment where you can preview how they would behave without actually triggering live actions. This lets you confirm that your conditions and actions are working as expected before rolling them out to your team.
For example, you might test a Workflow that creates a route every morning at 8 AM by running it with sample orders first, so you can see how the route would look. Once you’re confident it works, you can enable it in production and have it run automatically every day. This ability to test Workflows helps prevent mistakes like dispatching routes too early or sending customers duplicate notifications. It also makes it easier to experiment with new automations before committing to them.
See: Testing Workflows
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
While CSV imports are manual, you can automate order import with Zapier or the EasyRoutes API. For example, you can use a Zap to trigger whenever a new WooCommerce order is placed, automatically sending it to EasyRoutes for routing. With the API, developers can build custom real-time integrations for order imports and updates. This ensures your delivery operations stay in sync without requiring manual exports.
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Importing WooCommerce orders is straightforward. Using a plugin like WebToffee, you can export orders from your WooCommerce dashboard in CSV format. Once exported, you simply drag and drop the CSV file into EasyRoutes. The system will map fields like customer name, address, and quantity automatically, and you can confirm or adjust mappings before creating optimized delivery routes. This makes it easy to bring WooCommerce data into your delivery workflow.
The cutoff, lead-time, and blackout-date rules you configure live inside your date picker app and control what customers can select at checkout — EasyRoutes doesn't import those rules. What it does read is the resulting delivery date and time window the app writes onto each order, which it then uses for filtering and routing. So the customer-facing scheduling limits stay with your picker, while EasyRoutes plans around the dates and windows they produce. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.
See: How EasyRoutes works with your Shopify setup and third-party apps · Time Windows
Real-time GPS tracking is included with EasyRoutes Premium and Enterprise plans across both product lines (Shopify and Web). When enabled, you can follow driver position in real time, view a breadcrumb trail of recent movement, and see live stop status/ETAs on the route. Turn it on from EasyRoutes Settings → Driver settings, and ensure drivers grant background/precise location permissions in the EasyRoutes Delivery Driver app (iOS/Android).
See: Real-Time Driver Location Tracking · Pricing & Plans FAQ
Yes. In addition to taking photos in‑app, drivers can attach images from the phone’s gallery when you allow this option. It’s especially useful when a photo was captured by the camera app while offline; the driver adds it later, and EasyRoutes syncs the proof and timestamps once connectivity returns.
Yes. EasyRoutes supports pickups alongside deliveries in both EasyRoutes for Shopify and EasyRoutes for Web. Add pickup stops the same way as deliveries (Shopify orders, CSV/API imports, or manual stops). Set the pickup location (store/warehouse/customer) and, if needed, add instructions or required items to the stop notes.
Pickups appear in the route in sequence with other stops, on printed documents, and in the driver app. If only pickups are needed, create a pickup‑only route and dispatch to the driver as usual.
Pick any plan to start a 14-day trial with full feature access. Cancel during the trial to avoid charges; continue and your subscription begins at the end of day 14. Trials apply to any tier, and billing starts on your first post-trial cycle through Shopify (for EasyRoutes for Shopify) or Stripe (for EasyRoutes for Web). Seat changes you make later will be prorated within your billing cycle.
Zapier expands EasyRoutes by letting you connect with thousands of popular apps like Google Sheets, Slack, Gmail, and CRMs. You can set up automated workflows such as importing new orders into EasyRoutes, sending delivery updates to your team via Slack, or logging route data into spreadsheets for reporting. This no-code integration makes it easy to streamline operations without custom development.
Zapier allows you to capture delivery events from EasyRoutes and log them automatically into a Google Sheet, Excel file, or database. For example, every time a driver completes a stop, Zapier can write details like stop ID, timestamp, and delivery outcome into a row. This creates a live delivery log that’s perfect for reporting, auditing, or customer service.