Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. When you assign and dispatch a route, EasyRoutes sends the driver a push notification that opens the route in the EasyRoutes Delivery Driver mobile app. If the driver doesn’t receive alerts, confirm notification permission on the device and that the driver is added with the correct phone number. Drivers can also pull‑to‑refresh their route list to fetch new assignments.
See: How do I dispatch/share routes? · Troubleshooting push notifications
Invite drivers from the Drivers & Vehicles tab, then assign a driver seat to activate them. Deactivate drivers anytime to free a seat without deleting their profile or history. You can switch which people occupy seats as staffing changes — ideal for seasonal or on-call drivers. These controls are available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. In addition to taking photos in‑app, drivers can attach images from the phone’s gallery when you allow this option. It’s especially useful when a photo was captured by the camera app while offline; the driver adds it later, and EasyRoutes syncs the proof and timestamps once connectivity returns.
By integrating BigCommerce with EasyRoutes, you get a complete delivery management solution: multi-stop route optimization, real-time driver tracking, branded customer notifications, proof of delivery (photos, notes, signatures), and analytics. This turns BigCommerce from a storefront into a powerful logistics tool, helping you scale local delivery with confidence. See: BigCommerce Overview
Yes. Manual and imported stops can send the same email/SMS notifications as Shopify orders once configured. In EasyRoutes Settings → Customer notifications, enable templates under the Imported Orders sections and ensure each stop includes an email address and or phone number. Use tracking links to provide status and proof of delivery even when the source isn’t Shopify.
Yes. With Premium or Enterprise plans, turn on live tracking from EasyRoutes Settings → Driver settings. You’ll see a live GPS pin, breadcrumb path, current/next stop, and real‑time status updates on each route’s Tracking tab. Ensure drivers grant Always/Precise location permissions in the Delivery Driver app. Route Groups let you monitor multiple drivers at once.
By default, CSV imports are static snapshots. For real-time updates, use Zapier to push new BigCommerce orders into EasyRoutes automatically, or build a direct integration with the API. This ensures address changes, order edits, or cancellations in BigCommerce are reflected in your delivery routes without manual intervention. See: Zapier Integration
EasyRoutes pricing combines your plan tier with the number of driver seats in your current plan. Keep any number of drivers in your roster, then activate only the seats you need for your current delivery schedule. If demand spikes, add seats for a few days and deactivate later — billing automatically prorates so you pay for just the days your account contained additional seats. Seat management works the same on Shopify and Web.
See: Manage active driver seats · How prorated billing works
Yes. From the Routes page or an individual route view, export to CSV for all relevant route data points. Exports include stop details, timestamps, driver assignments, and URLs to related proof of delivery (photos/signature/notes). Use these files for accounting, customer service follow‑up, or analysis in spreadsheets or external tools. Exports are supported in both EasyRoutes for Shopify and EasyRoutes for Web.
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
Yes. Real‑time tracking is configurable. You can enable tracking for dispatcher visibility while keeping customer pages static, or allow a live pin to appear only as the driver approaches (configurable from 1 to 10 stops away). This setting is available on Premium/Enterprise plans across both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.
This also eliminates the need for dispatchers to constantly refresh EasyRoutes or manually select new orders. By ensuring routes are always up-to-date with the latest order data, Workflows help reduce delays, prevent missed deliveries, and keep your delivery operation moving smoothly.
The Activity Feed provides an up‑to‑date audit trail across EasyRoutes for Shopify and EasyRoutes for Web. It records events like route creation/dispatch, stop status updates (Out for Delivery, Delivered, Attempted), driver assignments, and proof‑of‑delivery uploads. Use it to investigate issues, answer customer inquiries with precise timestamps, and validate operational changes during a delivery day.
See: Activity Feed
Yes. Enable SMS in EasyRoutes Settings → Customer notifications and include the tracking URL in templates such as Ready for Delivery, Out for Delivery, Driver is X Stops Away, Delivered, and Missed Delivery. SMS is supported in both EasyRoutes for Shopify and EasyRoutes for Web on Premium/Enterprise plans, and is billed per message segment by country. Use the preview tool to verify variables before sending.
When exporting orders from Squarespace, ensure you only include “Pending” orders from the fulfillment filter. This ensures you’re working with unfulfilled deliveries that still need to be routed. If only certain products require delivery, you can filter by “Specific product” during export. This gives you precise control over which orders are included in your EasyRoutes import. See: Squarespace Import Guide
Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.
Yes. The EasyRoutes API enforces rate limits to ensure consistent performance for all users. Most workflows run comfortably within default limits when you batch requests, avoid unnecessary polling, and rely on webhooks to trigger updates rather than frequent reads. If you expect sustained high throughput (e.g., large imports or rapid status updates), our team can help you design an efficient approach and advise on limits for your use case.
Yes. Workflows can include multiple steps and conditions, such as only dispatching routes to certain drivers if the route exceeds a number of stops, or only adding particular stops if the corresponding order includes certain tags. There are no limits to how many Workflows route planners can create, offering maximum flexibility for businesses with varying delivery schedules.
Workflows also respects conditions that are applied via EasyRoutes' order automation rules, giving route planners additional tools and controls for automatically applying time windows, delivery dates, driver tasks, or stop priority status based on matching order tags or attributes.
See: Conditional Workflows · Order Automation Rules
EasyRoutes is built for dynamic operations. When an order changes or a new request arrives, open the active route, add or remove stops, and click Re‑optimize to calculate the best new sequence for the remaining stops. ETAs and the driver’s stop list update immediately in the mobile app. If needed, move stops between routes to balance workloads, then re‑optimize each route.
Customer tracking pages and notifications reflect the new schedule so recipients stay informed.
See: Adding orders or stops to routes · Re‑optimizing routes
Yes. To reprint, open the route, click Print, and enable Packing slips and/or Packing labels. You can send the batch to a printer again or save a fresh PDF. Reprinting uses your current template settings — if you change variables or sizes in Settings → Packing Slips & Labels, the new output will reflect those changes.
If the route has been archived from your EasyRoutes account, restore it before printing. This reprint flow works the same in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
To import BigCommerce orders, export them in CSV format from your BigCommerce dashboard. Then log into EasyRoutes, go to Orders → Import new CSV, and upload the file. EasyRoutes will map fields like customer name, address, and items. Once imported, your orders will appear as pins on the map, ready for route optimization.