Choose EasyRoutes for Web if you don’t use Shopify or prefer a standalone planner. Import orders from spreadsheets (CSV), connect webhook events to Zapier for no-code automations, or integrate directly with our API to push/pull data programmatically. It’s ideal for delivery teams moving off manual tools and wanting automation without switching e-commerce platforms.
See: Import orders from CSV · API: Getting Started · Zapier webhooks
Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.
See: Mandatory PoD
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re‑optimize.
See: Route Mileage
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
See: Managing Seats
Yes. Print Packing labels from the route’s Print menu. Choose one label per stop or per item (package), then customize variables and size. Available in both EasyRoutes for Shopify and Web (paid plans).
See: Label Printing
Yes. Reopen any route and use Print to reprint packing slips or labels, or re‑export to PDF. If a route was archived, simply unarchive it first.
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Both products include the same core planning and optimization experience—map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify’s native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren’t available on EasyRoutes for Web. Some automation tools are Shopify-only.
See: Notifications (Shopify + Web) · Order automation (Shopify-only)
Yes. Use the route’s actions menu to reverse the stop sequence, then save to recalculate ETAs.
See: Reverse a route
Yes. When a route is dispatched and assigned, the driver receives a push notification with a shortcut into the route (requires notification permission).
See: Route Dispatch
Yes. Rate limits protect platform reliability. If you plan high‑volume integrations, contact support to discuss throughput and best practices (batching, webhooks).
See: API Getting Started
You can add, remove, and switch drivers in a way that is flexible with your business at anytime from within EasyRoutes. If you need more active drivers, then you'll need to add more drivers on your plan.
EasyRoutes for Shopify is best suited for merchants who already sell goods or services within the Shopify ecosystem. Users can plan optimized delivery routes with all orders received through their Shopify storefront, created via draft orders, or imported manually as custom stops.
EasyRoutes for Shopify integrates seamlessly with the Shopify Admin and dozens of leading third-party apps, making it the ideal choice for Shopify merchants seeking a streamlined local delivery solution.
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
Add or remove stops on existing routes, then re‑optimize to refresh ETAs and send updates to the driver app. Changes can be made anytime during the day.
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.
Yes. Any Shopify order (including wholesale and/or B2B) can be added to routes as long as it contains a shipping address. You can also correct addresses - or add one to stops without - prior to routing.
Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.
Yes. Filter by delivery date, zone, status, location (ZIP/postal code, city, country, custom zones) and more criteria to select only the orders you need.
See: Order Filters
Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.
See: Delivery Zones
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
No. Each route has one assigned driver at a time. To share the work, split stops across multiple routes or use self‑assign links on separate routes.
See: Driver Assignment
Yes. SMS usage rates and monthly plan tiers are consistent between EasyRoutes for Shopify and EasyRoutes for Web (the Free tier is Shopify-only). Both use the same driver-seat model: you pay only for active seats and can toggle them on/off as staffing changes, with automatic proration for plan and seat adjustments.
See: SMS pricing · Pricing · Proration
Tracking pages show that a signature was collected and when; for security purposes, the actual signature image isn’t displayed publicly but is retained internally for reference.
See: Proof of Delivery
EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.
See: Route Options · EasyRoutes 101
Yes. Control what drivers can do and see: allow/disable re‑ordering or re‑optimizing stops and choose which customer fields are visible in the app.
Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.
The route’s Tracking tab shows live driver location, recent path, next/current stop, and real‑time stop status, completion times, and proof of delivery events.
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.
See: Exporting Data
Drivers sign in with the phone number used when they were added as a driver. They’ll receive an SMS code and can then access assigned routes.
Real-time driver tracking is currently available on Premium and Enterprise plans for both EasyRoutes for Shopify and EasyRoutes for Web. Enable it in EasyRoutes Settings → Driver settings.
See: Real-Time Driver Location Tracking · Pricing & Plans FAQ
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
The EasyRoutes Delivery Driver app is available for iOS and Android. Use our official download links to install and sign in with your driver phone number.
See: Where can I download the EasyRoutes Delivery Driver app?
Delivery Analytics shows totals and trends for stops and routes, including completed vs. missed deliveries, average delivery time, per‑driver performance, and route metrics over a chosen period.
See: Delivery Analytics
Yes. Bulk print all packing slips for a route in one action: open the route, click Print, check Packing slips, and print or download directly.
See: Bulk Printing · Packing Slips
You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.
See: Real-Time Driver Location Tracking · Order Tracking Pages
Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.
See: Managing Seats
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.
Dispatchers use the web app. EasyRoutes for Shopify is accessible inside the Shopify mobile app; EasyRoutes for Web runs in any mobile browser for on‑the‑go monitoring.
Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.
See: Routes API
Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).
See: Balance routes · How many routes?
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
EasyRoutes flags any orders that are missing a shipping address so you can add or correct the address before routing. For pickup orders, use your store or pickup location as the address.
EasyRoutes is a delivery management and route optimization platform for merchants, local delivery teams, and logistics operators. It helps you plan routes, dispatch to drivers, track progress in real time, and notify customers. Works with Shopify and integrates with other e-commerce platforms via EasyRoutes for Web.
Yes. Create pickup‑only routes or mix pickups and deliveries. Use your store or pickup point as the address, and include any notes/requirements for staff reference.
See: Pickup Orders
Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.
Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.
No. Subscriptions are month‑to‑month; upgrade/downgrade at any time and charges are prorated when your plan changes.
See: Prorated billing
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.
Invite drivers from the Drivers & Vehicles tab of your EasyRoutes navigation menu. Enter a driver's phone number and they’ll receive a link to install and sign in to the app.
See: Adding a Driver
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the onboarding checklist to reach your “aha” moment fast.
See: Getting Started
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the suggestions in the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
Yes. Import external orders via CSV, API, or Zapier, or add custom stops manually. These orders can then be planned together alongside any Shopify orders in one route.
See: Adding Custom Stops
Yes. Print route summaries, packing slips/labels, and inventory lists from the route’s Print menu, or save as PDF for digital sharing.
Yes. Use the same Print flow and choose your OS/browser’s Save as PDF, or generate a route PDF for digital sharing.
Yes. If enabled in Order Tracking settings, photos, e‑signature confirmation, and driver notes appear on the tracking page alongside live status updates.
Self‑serve help docs and videos are available 24/7, with direct email support during business hours; Enterprise customers receive priority responses.
See: Help Center · Support tiers
Yes. Add your logo, choose which order fields appear, and adjust layout and font sizing from EasyRoutes Settings → Packing Slips & Labels. Options are available in both Shopify and Web.
Customers get the same experience on both: branded tracking pages with ETAs, real-time updates, and proof-of-delivery receipts (photos, e-signature, notes, GPS). With Shopify, you can also use Shopify’s built-in email/SMS templates; on Web, you’ll use EasyRoutes’ customizable notifications. Either way, you control timing, content, and branding for each status.
See: Tracking pages · Delivery notifications · Proof of Delivery
Yes. Confirm the route is started, location is set to Always/Precise, battery saver is off, and the app is up to date. If needed, reopen the app to resume tracking.
Yes. Subscription orders from Shopify can be planned like standard orders. EasyRoutes also integrates with popular subscription/checkout apps.
Yes. EasyRoutes supports global address lookup and mapping for most countries; some features may vary by region. Review our current list of unsupported regions before launching.
Yes. Add PoD image URLs to Shopify’s Delivered/Missed templates so customers receive photo links in standard Shopify emails.
Yes — securely and for delivery operations only. Data handling follows our Privacy Policy; we don’t sell personal information and access is limited to providing our services.
See: Privacy Policy
Yes. Add scheduled driver breaks to new or existing route, and EasyRoutes will insert a break stop while updating downstream ETAs and total route time.
See: Driver Breaks
Yes. Email and SMS editors include Preview with Example Data so you can confirm branding and variables before enabling. For live tests, try a draft order to yourself.
Driver seats are active licenses you assign to people in your driver roster. Activate a seat to let a driver receive routes in the EasyRoutes Delivery Driver app; deactivate a seat to pause access without deleting their profile. You can toggle seats anytime and only pay for the seats on your plan at that moment. Charges/credits are prorated automatically when you add or remove seats.
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.
See: Getting Started
No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.
See: Activity Feed
Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.
Yes. With the Premium plan and above, fully customize email/SMS: add your logo and colors, edit copy/variables, and choose which events send. Works for Shopify orders and imported/manual stops.
EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.
See: Proof of Delivery
Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.
See: Routes API
Yes. Use the date picker to select common presets (7/30 days) or a custom start and end date; Analytics refreshes to that range.
See: Filtering by Date
Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.
See: Driver Self‑Assign
Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.
Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.
Absolutely. Plan with item and weight limits to reflect the capacities of your fleet. Configure and assign Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle.
Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.
Yes. Enable Real‑Time Tracking in Settings → Driver settings (Premium/Enterprise subscription plans) to view live driver location and progress in the Tracking tab of any route.
See: Real‑Time Tracking
On EasyRoutes for Shopify, our plans work as subscription charges on your Shopify store. To learn more about subscription charges on your Shopify store, review this Shopify Help Center article.
On EasyRoutes for Web, we partner with Stripe for simplified billing. You have full control over your subscription through our customer billing portal.
Analytics updates as delivery events are recorded. Refresh the Analytics page to see the latest numbers; event details also appear in each route’s Activity Feed.
See: Delivery Analytics · Activity Feed
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you print packing slips for every stop in route order. Open a route, click Print, check Packing slips, and print or save to PDF.