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Will EasyRoutes add tracking links to my Shopify orders?

Yes. When you fulfill through EasyRoutes, a tracking link is added to the Shopify fulfillment so customers can follow their delivery from their order status page.

See: Tracking Pages & Links

Does EasyRoutes for Web offer the same features as EasyRoutes for Shopify?

Both products include the same core planning and optimization experience—map-based routing, configurable route options, tracking pages, notifications, and proof of delivery. Features that rely on Shopify’s native data/models (e.g., Shopify notifications, order tags, and subscription workflows) aren’t available on EasyRoutes for Web. Some automation tools are Shopify-only.

See: Notifications (Shopify + Web) · Order automation (Shopify-only)

What can I do with the API?

Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

See: Routes API

Does EasyRoutes add tracking links to Shopify orders automatically?

Yes. When you fulfill via EasyRoutes, we attach a tracking link to the Shopify order’s fulfillment so customers can follow their order's status online.

See: Tracking Pages & Links

Can drivers self-assign routes?

Yes. Generate a dispatch link that lets eligible drivers claim a route themselves; the first to claim becomes the assigned driver.

See: Driver Self‑Assign

Can I set specific start or end locations for my routes?

Yes. Define custom start and end points per route so planning and ETAs include travel to and from these locations. Supported in EasyRoutes for Shopify and EasyRoutes for Web.

See: Start/End Locations

Can the API update route status?

Yes. The API can update stops and routes (e.g., mark delivered/attempted, assign/dispatch, or edit route details), which can trigger notifications if enabled.

See: API Getting Started · Routes API

Can I combine Wix orders with other platform orders in EasyRoutes?

Yes. You can route Wix orders alongside Shopify, WooCommerce, BigCommerce, and more. See: Wix Integration

What are driver seats and how do they work?

Driver seats are active licenses you assign to drivers. You pay only for active seats and can toggle seats on/off anytime without deleting the driver profile.

See: Managing Driver Seats

Can I export my routes for reporting or analysis?

Yes. Export route and stop data — including links to proof of delivery — to CSV for reconciliation or further analysis with external tools.

See: Export routes/stops

Does EasyRoutes support real-time updates for BigCommerce orders?

Yes, via Zapier or API integrations. See: Zapier Guide

Do I need coding skills to connect Wix with EasyRoutes?

No. Zapier offers a no-code option. API knowledge is only needed for advanced customizations. See: API Guide

Can I continue to use Shopify delivery notifications?

Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.

See: Delivery Notifications

Does EasyRoutes handle multiple depots?

Yes. Set specific start/end locations per route to represent different depots or driver home bases and plan accordingly.

See: Multiple locations/warehouses

Can multiple stores connect to one EasyRoutes account?

Each EasyRoutes for Shopify install connects to a single Shopify store. To combine data from additional external sources, import stops via CSV, API, webhooks, or Zapier.

See: Multiple Shopify stores

Can I attach extra information to stops?

Direct file attachments aren’t supported, but you can add detailed notes to each stop for driver and planner reference.

See: Custom Notes

Can I use Workflows with WooCommerce orders?

Yes. Once WooCommerce orders are imported or synced, they can trigger Workflows in EasyRoutes.

See: Workflows Overview

What export settings should I use in Squarespace?

Select “Pending” orders when exporting to CSV. See: Squarespace Import Guide

Can I view analytics for specific drivers?

Yes. Filter Analytics by driver to compare performance or focus on an individual’s workload and results.

See: Filtering by Driver

Does EasyRoutes have an API?

Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.

See: API Getting Started · Routes API

What triggers does EasyRoutes provide in Zapier?

Zapier supports triggers like “Route Updated” and “Stop Status Updated” from EasyRoutes. See: Zapier Guide

Does EasyRoutes offer SMS delivery notifications?

Yes. EasyRoutes Premium and Enterprise plans support branded SMS notifications with usage‑based pricing per message segment. Configure templates and funding in Settings.

See: EasyRoutes SMS Pricing · Delivery Notifications

Is there a free trial?

Yes. EasyRoutes for Shopify and EasyRoutes for Web include a 14‑day free trial on any tier, so you can test our advanced features before subscribing.

See: Plans & Pricing

Can EasyRoutes integrate with other business tools?

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

Can EasyRoutes sync Wix orders automatically?

Yes, through Zapier or the EasyRoutes API. See: Zapier Guide

Do Workflows work with both Shopify and EasyRoutes for Web?

Yes. Workflows are available across both platforms. In Shopify, they integrate tightly with your store’s orders and fulfillments (both Shopify-native and custom/imported stops), while on EasyRoutes for Web, they connect with your imported, custom, or API-generated orders.

See: Workflows Setup