Yes. EasyRoutes integrates with Wix through multiple methods: you can export orders from Wix to a CSV and import them into EasyRoutes, or use Zapier and our API for automated, real-time workflows. This flexibility means businesses can start quickly with spreadsheet imports and later upgrade to automated integrations as they scale.
See: EasyRoutes for Wix
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Yes. From any route you can dispatch to a specific driver, or share a route link that allows self‑assignment by your driver pool. Assigned drivers receive the route in the EasyRoutes Delivery Driver app (iOS/Android) with turn‑by‑turn directions via their preferred navigation app. For busy days, combine dispatch with Route Groups to release multiple routes at once and monitor progress on a single screen. This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
See: How do I dispatch / share routes? · Route Dispatch Links / Driver Self‑Assign
Yes. Use EasyRoutes Order Filters to build the batch you want to route. Common filters include delivery date ranges, order/fulfillment status, tags, and geography (postal/ZIP code, city, country, or your own delivery zones). Filters apply to Shopify orders and any imported/manual stops so a single route can cover precisely the area and schedule you intend.
See: Order Filters
Yes. Use EasyRoutes Workflows to auto‑create routes daily, weekly, or monthly from saved filters or route templates. For fixed runs, copy an existing route (or selected stops) to a new date, then re‑optimize for current constraints. These options are available in both EasyRoutes for Shopify and EasyRoutes for Web and pair well with auto‑dispatch for hands‑off mornings.
Use order tags or a stop note to identify refrigerated orders, or attach a required Driver Task (such as a "Refrigerated — keep insulated" checkbox) so the requirement travels with the stop and must be acknowledged. Order automation rules can apply notes or tasks automatically as orders import.
Combine this with routing limits so cold items spend less time in transit. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Creating a fulfillment from EasyRoutes writes the EasyRoutes tracking number and URL to the Shopify order, so customers and support teams can track delivery progress. The link also appears in Shopify’s order status page and, when enabled, in Shopify or EasyRoutes notification emails/SMS. Tracking remains accessible even after routes are archived.
Yes. Proof of delivery (PoD) captured in the driver app — photos, signature confirmation, and driver notes — is attached to the stop and can be surfaced on the customer’s tracking page. Enable PoD display in EasyRoutes Settings → Order tracking, and use notifications to share links automatically when a stop is delivered or attempted. PoD is also visible to admins on the route and order records for auditing and support.
No technical background is needed if you use Zapier to connect Xero with EasyRoutes. Zapier provides a no-code way to set up automations like sending invoices into EasyRoutes for route creation. For advanced teams, the EasyRoutes API allows for custom integrations, syncing invoice updates, or linking to ERP/CRM systems.
See: API Getting Started
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can surface proof of delivery (PoD) to customers. Enable PoD display on tracking pages and decide which delivery events should send links via email/SMS. When a driver completes a stop, PoD is attached to that stop and becomes available to customers according to your settings. Admins always see PoD in route and stop details for auditing or future reference.
You can upgrade or downgrade anytime from EasyRoutes Settings. Plan changes take effect immediately and we’ll prorate charges/credits for the remainder of your current cycle. If you also adjust the number of driver seats, those changes are prorated as well. Billing is handled via Shopify (EasyRoutes for Shopify) or Stripe (EasyRoutes for Web), depending on your product.
Yes. EasyRoutes keeps your order list synchronized with Shopify so recent orders, edits, and fulfillment changes are available for routing without manual imports. If an expected order isn’t visible, confirm the Show orders from the last… window, and other filters on the Orders page, then refresh. You can also import non‑Shopify orders alongside synced Shopify orders when needed.
Drivers should enable: (1) Location set to Always/Allow all the time with Precise on for accurate tracking and ETAs; (2) Camera/Photos to capture proof of delivery; (3) Notifications for new route alerts; and (4) on Android, allow Storage/Media so photos save correctly. Battery optimization should not restrict the app so background location continues during a route.
See: What app permissions does EasyRoutes Delivery Driver use?
To import Squarespace orders, go to your Squarespace dashboard, navigate to “Orders,” and click the “Download CSV” button. Make sure only “Pending” orders are selected for export. Once downloaded, upload the CSV file into EasyRoutes via the “Import new CSV” option. Orders will appear as pins on the EasyRoutes map, ready for optimized route planning. This simple process makes it easy to bring Squarespace order data into your delivery workflow.
Real-time GPS tracking is included with EasyRoutes Premium and Enterprise plans across both product lines (Shopify and Web). When enabled, you can follow driver position in real time, view a breadcrumb trail of recent movement, and see live stop status/ETAs on the route. Turn it on from EasyRoutes Settings → Driver settings, and ensure drivers grant background/precise location permissions in the EasyRoutes Delivery Driver app (iOS/Android).
See: Real-Time Driver Location Tracking · Pricing & Plans FAQ
Dispatchers manage routes from the browser interface. On Shopify, open the Shopify mobile app and launch EasyRoutes to view routes, assign drivers, and monitor progress from supported mobile devices. For EasyRoutes for Web, sign in from your phone’s browser for a responsive experience. Drivers should use the dedicated EasyRoutes Delivery Driver app for turn‑by‑turn and proof of delivery.
If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.
See: My order does not have a shipping address—how do I add one?
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. EasyRoutes keeps historical routes and stops across the lifetime of your subscription, so you can review prior deliveries, proof of delivery, and timing. Use the Routes page filters to view completed or archived runs by date. For reporting or audits, export route/stop CSVs that include timestamps and links to PoD. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Integrate EasyRoutes with your existing stack in two ways: (1) programmatically via the Routes API to import stops, create/dispatch routes, and update status; and (2) event‑driven with webhooks and Zapier to push delivery events into Sheets, Slack, email, ERPs/CRMs, or custom endpoints. These options are available for both EasyRoutes for Shopify and EasyRoutes for Web.
See: API Getting Started Guide · Integrate webhooks with Zapier
EasyRoutes integrates with Shopify fulfillments so your order system stays in sync. Marking stops Ready for Delivery, Out for Delivery, Delivered, or Attempted updates the Shopify fulfillment accordingly and adds the EasyRoutes tracking number/URL. Depending on your configuration, Shopify or EasyRoutes sends the customer emails/SMS. Partial items and multi‑item orders are supported; admins can review fulfillment history on the Shopify order and in EasyRoutes route/stop details.
Yes. Mark COD orders and include collection instructions in stop notes. Drivers can record payment received using notes and attach custom notes containing any COD amounts collected. Back at the office, export routes/stops to reconcile COD activity. This workflow is supported across EasyRoutes for Shopify and EasyRoutes for Web.
See: Cash on Delivery
By default, CSV imports are static snapshots. For real-time updates, use Zapier to push new BigCommerce orders into EasyRoutes automatically, or build a direct integration with the API. This ensures address changes, order edits, or cancellations in BigCommerce are reflected in your delivery routes without manual intervention.
See: Zapier Integration
Yes. In addition to taking photos in‑app, drivers can attach images from the phone’s gallery when you allow this option. It’s especially useful when a photo was captured by the camera app while offline; the driver adds it later, and EasyRoutes syncs the proof and timestamps once connectivity returns.
Yes. The Analytics dashboard lets you pick a time period and, optionally, a second period to compare against, plus break the data down by driver. Trend lines (linear or logarithmic) help visualize the direction of your delivery metrics over time, and longer ranges roll up into weekly or monthly intervals. You can export any breakdown to CSV for deeper analysis. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics
Manual CSV imports work well for smaller batches, but to achieve automatic syncing, you can use Zapier or the EasyRoutes API. For example, create a Zap that triggers whenever a new BigCommerce order is placed and sends it directly to EasyRoutes. Or, for more advanced use cases, use the API to integrate real-time order creation and updates.
See: Zapier Integration