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What are the benefits of connecting with WooCommerce?

Route optimization, notifications, real-time tracking, analytics, proof of delivery, and an easy-to-use driver app - all in the same platform.

See: WooCommerce Integration

Does EasyRoutes support webhooks?

Yes. EasyRoutes webhooks send real‑time route and stop updates to your systems. You can also connect them to Zapier to automate workflows without code.

See: Webhooks & Zapier

Does EasyRoutes support different vehicle types or capacities when optimizing?

Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export

Can EasyRoutes sync Xero orders automatically?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Can I balance stops evenly across multiple routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

See: Balance routes · How many routes?

Can I test a Workflow before enabling it for my team?

Yes. You can create and save Workflows in a draft state, test them with sample data, and only enable them once you’re confident they work as intended.

See: Testing Workflows

Does EasyRoutes have an API?

Yes. EasyRoutes offers a public API and webhooks for integrating with external systems or building custom automation.

See: API Getting Started · Routes API

What are the main benefits of using EasyRoutes with WooCommerce?

Route optimization, notifications, real-time tracking, analytics, proof of delivery, and an easy-to-use driver app - all in the same platform.

See: WooCommerce Integration

Can I manage cash-on-delivery orders?

Yes. Flag COD stops for payment collection and document hand‑off with proof of delivery and route exports.

See: Cash on Delivery

Does EasyRoutes support real-time updates for Wix orders?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

Can I schedule routes early and share ETAs in advance?

Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

See: Route Scheduling & ETAs

Is there a free trial?

Yes. EasyRoutes for Shopify and EasyRoutes for Web include a 14‑day free trial on any tier, so you can test our advanced features before subscribing.

See: Plans & Pricing

Can I combine Zapier with EasyRoutes Workflows?

Yes. Zapier and Workflows can complement each other for advanced automation. See: Workflows Overview

Can proof of delivery be shared with customers?

Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.

See: Sharing Proof of Delivery · Order Tracking Pages

What actions can I perform in EasyRoutes using Zapier?

You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API. See: Zapier Guide

Can I schedule routes ahead of time and share ETAs?

Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

See: Route Scheduling & ETAs

Does EasyRoutes integrate with accounting software?

Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.

See: Webhooks · Zapier Integration

Can I deactivate a driver seat without removing the driver?

Yes. Deactivating frees the seat for someone else to occupy, while keeping the driver in your roster for easy re‑activation later.

See: Managing Seats

What types of proof of delivery can EasyRoutes capture?

EasyRoutes supports delivery photos, e‑signature, driver notes, and automatic timestamps (with GPS location when available) to provide a complete delivery record.

See: Proof of Delivery

Can I customize my packing slips?

Yes. Add your logo, choose which order fields appear, and adjust layout and font sizing from EasyRoutes Settings → Packing Slips & Labels. Options are available in both Shopify and Web.

See: Customizing Packing Slips

Can drivers re-order or re-optimize their stops in the app?

Yes — if enabled. Planners can allow drivers to manually reorder stops and or re‑optimize remaining stops mid‑route.

See: Re‑optimize remaining stops

Can I re-optimize a route after it’s created?

Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.

See: Re‑optimize a route · Re‑ordering stops

What can I do with the API?

Use the API to import stops, create and optimize routes, assign/dispatch to drivers, update stop/route status, and retrieve route data and history.

See: Routes API

Can I track multiple routes at once?

Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.

See: Real-Time Driver Location Tracking · Route Groups

Can customers give feedback through their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

See: Delivery Ratings

What fields should I map when importing from Xero?

Map fields like ContactName, SAAddressLine1, SAPostalCode, and InvoiceNumber. See: Xero Import Guide