Yes. Even though WooCommerce doesn’t have the same native integration as Shopify, once orders are imported into EasyRoutes they behave the same as any other order. This means customers can receive branded email or SMS notifications, along with live tracking links. This reduces “Where’s my order?” calls and improves the customer experience.
EasyRoutes doesn't have a purpose-built haul-away field, but drivers can document a removal reliably. Add a required Driver Task — a checkbox "Old item removed," a text field for the item description, or a number field for quantity — that must be completed at the stop, and have the driver photograph the removed item as proof of delivery.
Task results and photos are stored with the stop and included in exports for your records. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
Yes. In EasyRoutes for Shopify you decide whether to send messages using EasyRoutes’ customizable templates, or Shopify’s native notification flows. EasyRoutes writes tracking details to the Shopify fulfillment so the order status page and Shopify notifications include the correct link. If you enable both systems, review your templates to prevent duplicate emails/SMS.
Configuration lives in EasyRoutes notification settings; Shopify templates are managed in your Shopify admin.
Yes. Set a scheduled start date and time when creating or editing a route. EasyRoutes will use that schedule — plus stop time intervals and any delivery time windows — to calculate ETAs for every stop. Customers can receive their individual ETAs via branded tracking pages and optional email/SMS notifications. If plans change, simply edit the route's schedule, re‑optimize the route, and ETAs will update automatically.
Yes. Workflows can include multiple steps and conditions, such as only dispatching routes to certain drivers if the route exceeds a number of stops, or only adding particular stops if the corresponding order includes certain tags. There are no limits to how many Workflows route planners can create, offering maximum flexibility for businesses with varying delivery schedules.
Workflows also respects conditions that are applied via EasyRoutes' order automation rules, giving route planners additional tools and controls for automatically applying time windows, delivery dates, driver tasks, or stop priority status based on matching order tags or attributes.
See: Conditional Workflows · Order Automation Rules
Yes. From the Routes page or an individual route, export CSV files containing stop information (customer name, address, contact fields), timing, driver assignments, and URLs to any proof of delivery items. Use these exports for customer service, accounting reconciliation, or analysis in spreadsheets and external tools.
Yes. From the Routes page or an individual route, export CSV files containing stop information (customer name, address, contact fields), timing, driver assignments, and URLs to any proof of delivery items. Use these exports for customer service, accounting reconciliation, or analysis in spreadsheets and external tools.
The majority of EasyRoutes’ core route planning and optimization features are included in both products, including our intuitive user interface, customizable route options, and visual route planning via map views.
EasyRoutes features that rely on Shopify-native functionality or APIs (such as Shopify email & SMS notifications, order tags, subscription order generation, and fulfillment workflows) are not currently available on EasyRoutes for Web. Select EasyRoutes automation tools (including import automation rules) are also currently exclusive to EasyRoutes for Shopify.
See: Notifications (Shopify + Web) · Order automation (Shopify-only)
Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.
Yes. In EasyRoutes for Shopify you can choose between EasyRoutes’ customizable notifications and Shopify’s built‑in notifications. When using Shopify templates, EasyRoutes maps delivery events (e.g., Out for Delivery, Delivered; Missed Delivery for Local Delivery) to Shopify’s corresponding notifications and attaches the tracking link on fulfillment. To prevent double‑sending, review Shopify’s notification settings and disable overlapping templates when EasyRoutes emails/SMS are enabled.
The Activity Feed itself isn’t exported as a single file, but you can export route and stop data that reflect the same underlying events. From the Routes page, export a date range (or open a specific route) to download CSVs containing stop details, completion timestamps, driver info, and links to proof of delivery. Use the feed to identify the timeframe or routes you need, then export those records directly.
When you upload a spreadsheet, an AI assistant reads your headers and proposes an initial mapping of each column to the matching EasyRoutes field — address, name, items, and more. Review the import preview, and if anything’s off, click Edit stops to reassign any column by hand (including addresses split across multiple columns). Import the same layout again later and EasyRoutes remembers your previous mapping. Available for CSV import in both EasyRoutes for Shopify and EasyRoutes for Web.
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
By default, CSV imports are static snapshots. To achieve real-time updates, you can set up Zapier workflows or use the EasyRoutes API. For example, if an order’s address changes in WooCommerce, Zapier or a custom API connection can automatically push that update into EasyRoutes, ensuring drivers always have the latest information.
See: Zapier Guide
Yes. In Settings > Delivery Zones, tick the zones you no longer need and click Archive to remove them from your active list. Archived zones aren’t gone for good — use the Add filter control below the map to show Archived or All, then select and Unarchive any you want back. This keeps your active zone list tidy without losing past boundaries. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones
The Activity Feed provides an up‑to‑date audit trail across EasyRoutes for Shopify and EasyRoutes for Web. It records events like route creation/dispatch, stop status updates (Out for Delivery, Delivered, Attempted), driver assignments, and proof‑of‑delivery uploads. Use it to investigate issues, answer customer inquiries with precise timestamps, and validate operational changes during a delivery day.
See: Activity Feed
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can display proof of delivery (PoD) on the customer’s tracking page right after a stop is marked Delivered or Attempted. PoD can include delivery photos, e‑signature confirmation, and optional driver notes. Turn this on from EasyRoutes Settings → Order tracking, and use notifications (email/SMS) to send tracking links automatically. For internal auditing, PoD is also visible on the route and stop records for your team.
Yes. You can integrate EasyRoutes with ERPs, CRMs, WMS, and custom apps using our API and webhooks. Typical use cases include importing stops from non‑Shopify channels, syncing delivery status and proof‑of‑delivery back to your system of record, and powering external analytics collection. The same platform supports both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. To reprint, open the route, click Print, and enable Packing slips and/or Packing labels. You can send the batch to a printer again or save a fresh PDF. Reprinting uses your current template settings — if you change variables or sizes in Settings → Packing Slips & Labels, the new output will reflect those changes.
If the route has been archived from your EasyRoutes account, restore it before printing. This reprint flow works the same in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. In EasyRoutes Settings → Customer notifications, enable the Rescheduled template and customize the message and variables (date, window, tracking link, etc.). Trigger it when routes or stops move to a new day/time so recipients are informed proactively. This works for both Shopify orders and imported/manual stops across EasyRoutes for Shopify and EasyRoutes for Web.
Yes. In both EasyRoutes for Shopify and EasyRoutes for Web you can keep route history tidy by archiving routes you no longer need to manage daily, or permanently delete them. Use the checkboxes to select desired routes from the Routes page, and use the actions menu to archive or delete. Archiving preserves stop records, proof of delivery (photos/signature/notes), and analytics, so you can still search and export later. Deleting removes the route from Route History — make sure to export any reports you need first.
Use filters on the Routes page to show active, completed, or archived runs when you’re reconciling a period.
See: How do I archive or delete routes from my route history?
When a driver captures an e‑signature, customers see an indicator and timestamp on the tracking page confirming that the order was signed for. The signature image is stored with the stop for internal use (support, audits) and can be accessed by admins; it is not shown directly to customers to protect privacy.
See: Proof of Delivery
Yes. Even though WooCommerce doesn’t have the same native integration as Shopify, once orders are imported into EasyRoutes they behave the same as any other order. This means customers can receive branded email or SMS notifications, along with live tracking links. This reduces “Where’s my order?” calls and improves the customer experience.
Yes. The Analytics dashboard summarizes delivered vs. missed (attempted) stops so you can monitor delivery success across time or by driver. Use this report to identify recurring issues (e.g., address problems or access constraints) and to validate improvements after workflow changes.
For context on individual failures, open the underlying routes or stops to review notes and proof‑of‑delivery entries. You can also export the analytics view as CSV for further analysis or sharing with stakeholders.
See: Analytics Reports
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Yes. Use EasyRoutes Workflows to auto‑create routes daily, weekly, or monthly from saved filters or route templates. For fixed runs, copy an existing route (or selected stops) to a new date, then re‑optimize for current constraints. These options are available in both EasyRoutes for Shopify and EasyRoutes for Web and pair well with auto‑dispatch for hands‑off mornings.