From your Xero dashboard, go to the Business tab → Invoices, then use the Export button to download a CSV of the invoices you want to deliver. In EasyRoutes, click “Import new CSV” and upload the file. The system maps fields such as contact name, address, invoice number, and product details to create delivery-ready routes. See: Xero Import Guide
Yes. EasyRoutes supports BigCommerce orders in several ways. You can export orders from BigCommerce and import them into EasyRoutes via CSV, or use Zapier and our API for real-time automation. This lets you start quickly with spreadsheet imports and grow into fully automated workflows as your delivery operation scales.
Yes. EasyRoutes treats wholesale orders like any other Shopify orders for routing, dispatch, tracking, and proof of delivery. Ensure each record includes a valid shipping address; if not, correct it on the Shopify order (recommended) or add the address details to the stop in EasyRoutes. You can filter B2B orders by tags or other attributes when building a batch.
See: Working with items & fulfillments · Add a missing shipping address
Yes. To reprint, open the route, click Print, and enable Packing slips and/or Packing labels. You can send the batch to a printer again or save a fresh PDF. Reprinting uses your current template settings — if you change variables or sizes in Settings → Packing Slips & Labels, the new output will reflect those changes.
If the route has been archived from your EasyRoutes account, restore it before printing. This reprint flow works the same in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. You can direct the route optimizer to avoid tolls and or u‑turns for both EasyRoutes for Shopify and EasyRoutes for Web. These preferences guide the routing engine to favour compliant roads and turns, which may increase distance or time if alternatives cover a greater distance. Set these options globally from the Route Options panel, or add them to an existing route and re‑optimize to apply. Combine with other constraints (such as time windows, max route duration, or vehicle capacity) to keep routes realistic for drivers and accurate for customer ETAs.
See: Route Options
Yes. When you create several routes together, EasyRoutes places them in a Route Group so you can manage a delivery day (or multiple zones) as a single unit. From the group page you can dispatch all routes, view colour‑coded live driver pins, move stops between routes, and balance workloads. Route Groups work the same in EasyRoutes for Shopify and EasyRoutes for Web and are ideal for medium/large fleets or recurring delivery days.
See: Route Groups
Yes. In both EasyRoutes for Shopify and EasyRoutes for Web you can keep route history tidy by archiving routes you no longer need to manage daily, or permanently delete them. Use the checkboxes to select desired routes from the Routes page, and use the actions menu to archive or delete. Archiving preserves stop records, proof of delivery (photos/signature/notes), and analytics, so you can still search and export later. Deleting removes the route from Route History — make sure to export any reports you need first.
Use filters on the Routes page to show active, completed, or archived runs when you’re reconciling a period.
See: How do I archive or delete routes from my route history?
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Yes. EasyRoutes keeps historical routes and stops across the lifetime of your subscription, so you can review prior deliveries, proof of delivery, and timing. Use the Routes page filters to view completed or archived runs by date. For reporting or audits, export route/stop CSVs that include timestamps and links to PoD. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
Drivers should enable: (1) Location set to Always/Allow all the time with Precise on for accurate tracking and ETAs; (2) Camera/Photos to capture proof of delivery; (3) Notifications for new route alerts; and (4) on Android, allow Storage/Media so photos save correctly. Battery optimization should not restrict the app so background location continues during a route.
See: What app permissions does EasyRoutes Delivery Driver use?
No, you don’t need to be a developer to take advantage of Workflows. The Workflows feature is designed to be accessible to non-technical users by using a visual, menu-based interface. You simply select a scheduling frequency, define any conditions (like “only include orders tagged Local Delivery”), and choose an action (for example, “create and dispatch a route”).
This no-code design makes Workflows similar to popular automation tools like Zapier or Shopify Flow, where anyone can build powerful automations just by clicking and selecting from available options. That said, more advanced users can extend Workflows with APIs or webhooks to create complex, custom integrations, giving both beginners and power users maximum flexibility.
See: No-Code Automation
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
The Activity Feed itself isn’t exported as a single file, but you can export route and stop data that reflect the same underlying events. From the Routes page, export a date range (or open a specific route) to download CSVs containing stop details, completion timestamps, driver info, and links to proof of delivery. Use the feed to identify the timeframe or routes you need, then export those records directly.
Admins can monitor each active route from the Tracking tab: view a live GPS pin, the recent breadcrumb path, and which stop the driver is headed to now. Stop tiles update in real time with status changes and completion times, and proof of delivery (photos, signature, notes) appears as soon as it’s captured. You can also open a Route Group to watch multiple routes/drivers concurrently.
See: Real-Time Driver Location Tracking · EasyRoutes Activity Feed
Importing Wix orders is easy. From your Wix dashboard, export orders as a CSV file, then log into EasyRoutes and upload the file via the “Import new CSV” option. EasyRoutes automatically maps order fields like name, address, and quantity to ensure your orders are routed correctly. Once imported, your orders appear as pins on the EasyRoutes map for route planning. See: Importing Orders from Wix
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
Yes. EasyRoutes allows you to build Workflows in a safe, draft environment where you can preview how they would behave without actually triggering live actions. This lets you confirm that your conditions and actions are working as expected before rolling them out to your team.
For example, you might test a Workflow that creates a route every morning at 8 AM by running it with sample orders first, so you can see how the route would look. Once you’re confident it works, you can enable it in production and have it run automatically every day. This ability to test Workflows helps prevent mistakes like dispatching routes too early or sending customers duplicate notifications. It also makes it easier to experiment with new automations before committing to them.
See: Testing Workflows
Yes. Once your Wix orders are inside EasyRoutes, you can use them in Workflows to automate common delivery tasks. For example, you could create a Workflow that builds a new delivery route every afternoon using all Wix orders tagged as “Local Delivery” and automatically dispatches them to drivers. This helps you scale delivery operations with minimal manual effort. See: EasyRoutes Workflows
Yes. Use EasyRoutes Workflows to auto‑create routes daily, weekly, or monthly from saved filters or route templates. For fixed runs, copy an existing route (or selected stops) to a new date, then re‑optimize for current constraints. These options are available in both EasyRoutes for Shopify and EasyRoutes for Web and pair well with auto‑dispatch for hands‑off mornings.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can display proof of delivery (PoD) on the customer’s tracking page right after a stop is marked Delivered or Attempted. PoD can include delivery photos, e‑signature confirmation, and optional driver notes. Turn this on from EasyRoutes Settings → Order tracking, and use notifications (email/SMS) to send tracking links automatically. For internal auditing, PoD is also visible on the route and stop records for your team.
Yes. Packing slips are configurable so teams can show the fields drivers or packers need. In EasyRoutes Settings → Packing Slips & Labels you can: include a logo, select variables (customer details, order items, notes), set text sizes, and tweak headers and helper text. Print slips directly from any route.
Note: Some variables are only available when printing one slip per stop vs. one per item. Adjust your preference in the Print Preview if you need item-level detail.
EasyRoutes offers webhook-based triggers in Zapier, such as “Route Updated” and “Stop Status Updated.” These let you automatically take action in other apps when a route changes or a driver marks a stop as delivered. For example, you can update a customer record in your CRM or notify your warehouse team when a stop is completed. See: Zapier Setup Guide
Yes. On Premium/Enterprise plans, you can send SMS notifications for key delivery events (e.g., Ready for Delivery, Out for Delivery, Driver is X stops away, Delivered, Missed Delivery, and optionally Scheduled/Rescheduled). Messages are billed per segment based on the recipient’s country. Customize content and variables in the template editor, and preview with example data before enabling. Pair SMS with email and customer tracking links for full visibility.