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Can EasyRoutes sync Xero orders automatically?

Yes, with Zapier or the EasyRoutes API. See: Zapier Guide

How quickly can I get started?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

Can I get started with EasyRoutes quickly?

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found on the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

What are the main benefits of using EasyRoutes with Xero?

Optimized routing, notifications, proof of delivery, analytics, and more. See: Xero Integration

What export settings should I use in Squarespace?

Select “Pending” orders when exporting to CSV. See: Squarespace Import Guide

Can I schedule routes in advance to share ETAs?

Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.

See: Route Scheduling & ETAs

Can I view analytics for specific drivers?

Yes. Filter Analytics by driver to compare performance or focus on an individual’s workload and results.

See: Filtering by Driver

Is the Activity Feed visible to drivers?

No. The feed is visible to admin/dispatcher roles in the web app; drivers see only their assigned routes in the mobile app.

See: Activity Feed

What actions can I perform in EasyRoutes using Zapier?

You can import stops into EasyRoutes automatically using Zapier, or the EasyRoutes API. See: Zapier Guide

What is the Activity Feed in EasyRoutes?

The Activity Feed is a real‑time, account‑wide log of route, stop, and driver events (e.g., dispatches, status changes, proof of delivery).

See: Activity Feed

Can I dispatch a route to a driver from EasyRoutes?

Yes. Assign routes to drivers directly, or share a self‑assign link so eligible drivers can claim routes. Drivers complete deliveries in the EasyRoutes Delivery Driver mobile app.

See: Dispatch / Share Routes · Driver Self‑Assign

Does the app provide turn-by-turn navigation?

Yes. Drivers can launch directions via Google Maps, Apple Maps, or Waze from each stop, and pick a default navigation app in their mobile app settings.

See: Selecting a Navigation App

Can I send notifications for imported or manual stops?

Yes. Enable templates for Imported/Manual stops in EasyRoutes Customer Notifications settings, and include an email and or phone number on the stop.

See: Delivery Notifications

Can I attach extra information to stops?

Direct file attachments aren’t supported, but you can add detailed notes to each stop for driver and planner reference.

See: Custom Notes

Can I export customer delivery data?

Yes. Export route/stop data to CSVs with customer details, timestamps, and links to proof of delivery for record‑keeping or analysis.

See: Exporting Data

How is real-time driver location shown to customers?

You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.

See: Real-Time Driver Location Tracking · Order Tracking Pages

Can I view missed delivery reasons?

Yes. Analytics shows counts of missed deliveries; individual stop pages display the reason provided by the driver (e.g., no answer, inaccessible).

See: Missed Delivery Reasons

Can proof be shown for attempted deliveries?

Yes. PoD can be attached to Attempted deliveries and, if configured in settings, can be required in order to mark a stop as Attempted.

See: Proof of Delivery

Can customers give feedback through their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

See: Delivery Ratings

Can EasyRoutes send notifications for Xero deliveries?

Yes. Customers can receive branded notifications and live tracking links. See: Xero Integration

Can I make proof of delivery mandatory?

Yes. Require photos, e‑signature, and or a driver note individually before a stop can be marked Delivered or Attempted in the driver app.

See: Mandatory PoD

Can I reverse the order of stops in a route?

Yes. Use the route’s actions menu to reverse the stop sequence, then save to recalculate ETAs.

See: Reverse a route

How does EasyRoutes optimize my delivery routes?

EasyRoutes optimizes deliveries using your selected orders, start & end locations, stop time intervals, time windows, and route limits. You can balance routes, respect capacities, and re‑optimize as plans change.

See: Route Options · EasyRoutes 101

Does EasyRoutes offer training?

Yes. We provide step‑by‑step help docs, videos, and email support during business hours; Enterprise receives priority onboarding and dedicated support.

See: Getting Started · Support Portal

What BigCommerce export settings should I use?

Use a CSV export template with one row per sub-item to ensure proper mapping. See: CSV Import Guide

What are the main benefits of using EasyRoutes with Squarespace?

Optimized routing, real-time tracking, notifications, proof of delivery, and analytics. See: Squarespace Integration