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Does EasyRoutes have any pre-built Zapier templates?

EasyRoutes provides templates for email alerts, Google Sheets logging, and more. See: EasyRoutes Zapier Templates

Can I show my driver’s real-time location to customers?

Yes. On Premium/Enterprise plans you can display a live driver pin on tracking pages when the driver is 1–10 stops away.

See: Real‑Time Driver Location Tracking

Can I combine Xero invoices with orders from other platforms?

Yes. EasyRoutes supports mixing Xero invoices with Shopify, WooCommerce, and more to create delivery routes. See: Xero Integration

Does EasyRoutes support different vehicle types or capacities when optimizing?

Yes. EasyRoutes supports Vehicle Profiles you can configure and assign to routes. EasyRoutes also supports capacity planning via item or weight limits per route. Use these with other options (like time windows, or custom start/end locations) to keep plans realistic and drivers on schedule.

See: Vehicle Profiles · Max items/weight per route · Commercial/GPX Export

Can I use the API to import external eCommerce orders?

Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

See: API Import

How does billing work for an EasyRoutes plan subscription?

On EasyRoutes for Shopify, our plans work as subscription charges on your Shopify store. To learn more about subscription charges on your Shopify store, review this Shopify Help Center article.

On EasyRoutes for Web, we partner with Stripe for simplified billing. You have full control over your subscription through our customer billing portal.

See: Prorated plan changes · Usage-based SMS balance

Can I manage recurring deliveries?

Yes. Automate with Workflows to create routes on a custom, recurring schedule, or duplicate prior routes and re‑use their settings/stops in just a few clicks.

See: Workflows · Duplicate routes

Can I move orders between different routes?

Yes. Select stops on a route and choose Send to another route, or drag between routes on a Route Group. Re‑optimize after moving to refresh ETAs.

See: Move orders to another route

What can I do with EasyRoutes’ Zapier integration?

You can use Zapier to connect EasyRoutes with 6,000+ apps, automate order imports, trigger notifications, and sync delivery data. See: EasyRoutes Zapier Page

Can I use the API to import eCommerce platform orders?

Yes. Use the Routes API to import stops (orders) from any system that can send the required fields, then create or update routes with those stops.

See: API Import

Does EasyRoutes support real-time updates for WooCommerce orders?

Yes, through Zapier or the EasyRoutes API. See: Zapier Guide

Will drivers get notified when assigned a route?

Yes. Assigned drivers receive a push notification when a route is dispatched to them, linking straight into the route in the EasyRoutes Delivery Driver mobile app.

See: Dispatch Notifications

Do I need coding skills to connect Squarespace with EasyRoutes?

No coding is required if you use Zapier. For advanced custom integrations, API skills may help. See: API Guide

Does EasyRoutes work with Shopify’s built-in notifications?

Yes. With EasyRoutes for Shopify you can use Shopify’s built‑in email/SMS templates instead of, or alongside, EasyRoutes’ custom notifications. Avoid duplicates by disabling overlapping templates.

See: Delivery Notifications

Does EasyRoutes for Web offer any third-party app or API integrations?

Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.

Can I track multiple routes at once?

Yes. Open a Route Group to view multiple live driver locations and statuses on one screen; each driver pin is colour‑coded by route.

See: Real-Time Driver Location Tracking · Route Groups

Can I balance stops evenly across multiple routes?

Yes. Enable Balance routes to distribute stops as evenly as possible across multiple routes/drivers while respecting other route constraints (like time windows, or item/weight limits).

See: Balance routes · How many routes?

Can I export analytics data?

Yes. Export Analytics as CSV for reporting or reconciliation. Choose your date range/driver filter, then select Export or Print from the Analytics page.

See: Printing & Exporting Analytics

How do I enable real-time driver tracking in EasyRoutes?

Go to your EasyRoutes Settings → Driver settings, and enable real‑time tracking. Have drivers allow location Always + Precise location in the EasyRoutes Delivery Driver app and their mobile device's settings.

See: Real-Time Driver Location Tracking

Can EasyRoutes import orders from spreadsheets?

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

Do I need coding skills to use Workflows?

No coding is required. EasyRoutes Workflows use a simple “if-this-then-that” style interface where you choose triggers and actions from a menu. This makes Workflows easy to set up without developer knowledge.

See: No-Code Automation

Can I combine Squarespace orders with orders from other platforms?

Yes. You can manage Squarespace orders alongside Shopify, WooCommerce, Wix, and more. See: Squarespace Integration

Can proof of delivery be shared with customers?

Yes. You can show proof of delivery items (photos, e‑signature timestamp, and driver notes) on customer tracking pages and include links in email/SMS notifications. Configure this from your EasyRoutes Settings, in the Order Tracking and Customer Notifications tabs.

See: Sharing Proof of Delivery · Order Tracking Pages

Can customers give feedback from their tracking page?

Yes. Enable Delivery Ratings so customers can leave star ratings and optional comments on the tracking page after delivery. Export results or review per driver from their profile pages.

See: Delivery Ratings

Can EasyRoutes send delivery notifications for Squarespace orders?

Yes. Customers receive branded email or SMS notifications with live tracking. See: Notifications Overview

Can I still use Shopify's built‑in delivery notifications?

Yes. You can use Shopify’s built‑in Local Delivery/Shipping notifications instead of (or alongside) EasyRoutes email/SMS. Avoid duplicate sends by disabling overlapping templates.

See: Delivery Notifications