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November 1, 2023

Custom contact email address for customer notifications

If you have feedback or suggestions, please reach out — we'd love to hear from you!

By default, the Shopify sender email configured in your Shopify Settings will appear as the contact email at the bottom of your notification emails, and will be the address that any customer replies to your notifications will be sent.

We've added a new setting allowing you to change the contact and reply-to email that's used for your customer notification emails:

  1. From EasyRoutes Settings > Notifications tab, scroll down to the Branding section.
  2. From the Contact email subsection, select the checkbox for "Use custom contact email" and input the desired contact and reply-to email address:

About Roundtrip

Roundtrip's mission is to equip every business with the software tools they need to deliver products to their customers in a delightful way. Thousands of Shopify merchants worldwide choose EasyRoutes to power their local deliveries across dozens of product categories, from meal kits and groceries to coffee, cupcakes, kibble, and so much more. Our easy-to-use route planning and delivery optimization app is certified Built for Shopify, a two-time Shopify staff pick, and the top rated local delivery app on the Shopify App Store.

"Easy Routes is great, it made a task that was taking me an hour take literally a minute! I use it every day for my business and still can't believe how much time it saves me!"
The Saltiest Dog
Raw dog food delivery in Australia 🇦🇺
Designed to make deliveries easy