Frequently Asked Questions

Yes. EasyRoutes keeps your order list synchronized with Shopify so recent orders, edits, and fulfillment changes are available for routing without manual imports. If an expected order isn’t visible, confirm the Show orders from the last… window, and other filters on the Orders page, then refresh. You can also import non‑Shopify orders alongside synced Shopify orders when needed.

See: How EasyRoutes works with Shopify items & fulfillments

Yes. In EasyRoutes for Shopify you decide whether to send messages using EasyRoutes’ customizable templates, or Shopify’s native notification flows. EasyRoutes writes tracking details to the Shopify fulfillment so the order status page and Shopify notifications include the correct link. If you enable both systems, review your templates to prevent duplicate emails/SMS.

Configuration lives in EasyRoutes notification settings; Shopify templates are managed in your Shopify admin.

See: Delivery Notifications – Email & SMS

Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.

See: Proof of Delivery

Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: How do I select a navigation app? · Getting Directions

Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.

See: Where can I download the EasyRoutes Delivery Driver app?

SMS usage fees and monthly pricing tiers are identical for both EasyRoutes for Shopify and EasyRoutes for Web, with the exception of our Free monthly pricing tier, which is currently only available on EasyRoutes for Shopify.  EasyRoutes for both platforms continues to offer a free 14-day trial of any pricing tier for new users to give a advanced features a test drive.  Both platforms function on the same driver seat model, where you only pay for the number of drivers that are active in your account at any time.

‍EasyRoutes for Shopify uses Shopify’s native billing tools for all subscription and SMS usage top-ups and monthly invoicing.  EasyRoutes for Web functions on the same principles, but uses an independent billing provider offering industry-standard security and encryption for all transactions.

See: SMS pricing · Pricing · Proration

Admins can monitor each active route from the Tracking tab: view a live GPS pin, the recent breadcrumb path, and which stop the driver is headed to now. Stop tiles update in real time with status changes and completion times, and proof of delivery (photos, signature, notes) appears as soon as it’s captured. You can also open a Route Group to watch multiple routes/drivers concurrently.

See: Real-Time Driver Location Tracking · EasyRoutes Activity Feed

Yes. With Premium or Enterprise plans, turn on live tracking from EasyRoutes Settings → Driver settings. You’ll see a live GPS pin, breadcrumb path, current/next stop, and real‑time status updates on each route’s Tracking tab. Ensure drivers grant Always/Precise location permissions in the Delivery Driver app. Route Groups let you monitor multiple drivers at once.

See: Real‑Time Driver Location Tracking

Yes. If a driver is seasonal or temporarily inactive, they can be temporarily deactivated until required again. The driver’s profile, history, and assignments remain in your account, but they cannot receive routes or sign in until re‑activated. This helps control costs without losing configuration.

Manage seats from the Drivers & Vehicles tab of the EasyRoutes navigation menu. Works in EasyRoutes for Shopify and EasyRoutes for Web.

See: How do I manage my active driver seats?

Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.

See: How do I add a driver?