Frequently Asked Questions

You can show a live GPS pin on customer tracking pages when the driver is approaching. Configure this in EasyRoutes Settings → Order tracking and pair with email/SMS notifications for maximum visibility.

See: Real-Time Driver Location Tracking · Order Tracking Pages

Yes. You can show proof of delivery (photos, e‑signature confirmation, and driver notes) on customer tracking pages for delivered or attempted stops. Enable this from EasyRoutes' Order Tracking settings.

See: Proof of Delivery · Order Tracking Pages

Indirectly, yes. Use CSV exports, the EasyRoutes API, or Zapier to push delivery data into your accounting system.

See: Webhooks · Zapier Integration

Absolutely. Add tracking links to SMS notifications (available on Premium/Enterprise subscription plans) so customers can follow their delivery. Usage‑based fees apply.

See: SMS Notifications · SMS Pricing

Yes. Routes display estimated distance and drive time after optimization, and update automatically when you add/remove stops and re‑optimize.

See: Route Mileage

Yes. Import orders by CSV in Shopify or Web, including item‑level quantities and weights for capacity planning.

See: CSV Import

Direct file attachments aren’t supported, but you can add detailed notes to each stop for driver and planner reference.

See: Custom Notes

Planning and dispatching routes requires internet. Drivers can continue deliveries offline if their route was opened while connected, and updates to the route will sync when a connection is restored.

See: Offline Use

Yes. Draw custom delivery zones on the map to select orders in a specific geographical area, and reuse the same workflow whenever you plan routes for the same local area.

See: Delivery Zones

Yes. Schedule routes across multiple days with configured start times/locations and add an overnight driver break to maintain accurate ETAs.

See: Multi‑Day Scheduling