Frequently Asked Questions

Yes. Time windows are supported in both EasyRoutes for Shopify and EasyRoutes for Web. Add a window directly to a stop, or pull windows from checkout tools/date pickers (e.g., Zapiet, Buunto, and other supported third‑party apps). This way, our route optimizer sequences stops to respect open/close times while considering start/end locations, stop times, and other limits. If windows create conflicts that exceed constraints (e.g., max duration), split stops into additional routes or relax limits, then re‑optimize. ETAs displayed to drivers and customers reflect these windows so deliveries align with customer preferences as closely as possible.

See: Time Windows · Supported third‑party apps

Yes. Configure a start location (e.g., your store, a local warehouse, or a driver's home base) and an end location (e.g., a depot, final stop, or loop back to the route's start location) on each route. These points are included in optimization and time estimates, so drivers see realistic drive times and customers receive accurate ETAs. You can set defaults in Route Options, then override per route as needed. For multi‑warehouse operations, create routes that begin near each inventory location to reduce deadhead driving. In both EasyRoutes for Shopify and EasyRoutes for Web, you can adjust these locations after route creation and re‑optimize to update the sequence and times.

See: Start/End Locations

EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.

See: Route Options · EasyRoutes 101: Route Optimization & Route Options

Absolutely. EasyRoutes supports mixed sources across both products (Shopify and Web). Bring in non‑Shopify orders by uploading a CSV, sending stops through the Routes API, connecting via webhooks/Zapier, or adding custom stops manually. Once imported, they appear alongside Shopify orders on the Orders page, can be filtered like any other stop, and can be optimized together on the same route.

See: Adding custom stops from outside Shopify · Routes API · Webhooks & Zapier

If a Shopify order arrives without a valid shipping address, EasyRoutes highlights it so you can fix the address before planning. Edit the order in Shopify (preferred for data accuracy) or add the correct address details to the stop in EasyRoutes, then refresh and route. For pickup orders, set the address to your store or pickup point so drivers and staff can see the correct location on the route map and in documents. Address completeness ensures accurate ETAs, navigation, and proof‑of‑delivery records.

See: My order does not have a shipping address—how do I add one?

Yes. Use EasyRoutes Order Filters to build the batch you want to route. Common filters include delivery date ranges, order/fulfillment status, tags, and geography (postal/ZIP code, city, country, or your own delivery zones). Filters apply to Shopify orders and any imported/manual stops so a single route can cover precisely the area and schedule you intend.

See: Order Filters

Yes. EasyRoutes reads Shopify Local Delivery details (including delivery instructions from checkout) and adds them to the stop for drivers. If you maintain Pickup orders and want them represented on a route — for example, to stage curbside handoff or transfer to another location — you can include them with your store or pickup address so the task appears in sequence and on printed documents.

See: Where can I see delivery instructions from a Shopify Local Delivery order?

Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.

See: How does EasyRoutes work with subscriptions? · Supported third‑party apps

Yes. Creating a fulfillment from EasyRoutes writes the EasyRoutes tracking number and URL to the Shopify order, so customers and support teams can track delivery progress. The link also appears in Shopify’s order status page and, when enabled, in Shopify or EasyRoutes notification emails/SMS. Tracking remains accessible even after routes are archived.

See: Customizable order tracking pages and links

Yes. EasyRoutes keeps your order list synchronized with Shopify so recent orders, edits, and fulfillment changes are available for routing without manual imports. If an expected order isn’t visible, confirm the Show orders from the last… window, and other filters on the Orders page, then refresh. You can also import non‑Shopify orders alongside synced Shopify orders when needed.

See: How EasyRoutes works with Shopify items & fulfillments