Frequently Asked Questions

Yes. In EasyRoutes for Shopify you decide whether to send messages using EasyRoutes’ customizable templates, or Shopify’s native notification flows. EasyRoutes writes tracking details to the Shopify fulfillment so the order status page and Shopify notifications include the correct link. If you enable both systems, review your templates to prevent duplicate emails/SMS.

Configuration lives in EasyRoutes notification settings; Shopify templates are managed in your Shopify admin.

See: Delivery Notifications – Email & SMS

EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.

See: Can I connect multiple Shopify stores to EasyRoutes?

EasyRoutes integrates with Shopify fulfillments so your order system stays in sync. Marking stops Ready for Delivery, Out for Delivery, Delivered, or Attempted updates the Shopify fulfillment accordingly and adds the EasyRoutes tracking number/URL. Depending on your configuration, Shopify or EasyRoutes sends the customer emails/SMS. Partial items and multi‑item orders are supported; admins can review fulfillment history on the Shopify order and in EasyRoutes route/stop details.

See: Working with items and fulfillments on Shopify orders

SMS usage fees and monthly pricing tiers are identical for both EasyRoutes for Shopify and EasyRoutes for Web, with the exception of our Free monthly pricing tier, which is currently only available on EasyRoutes for Shopify.  EasyRoutes for both platforms continues to offer a free 14-day trial of any pricing tier for new users to give a advanced features a test drive.  Both platforms function on the same driver seat model, where you only pay for the number of drivers that are active in your account at any time.

‍EasyRoutes for Shopify uses Shopify’s native billing tools for all subscription and SMS usage top-ups and monthly invoicing.  EasyRoutes for Web functions on the same principles, but uses an independent billing provider offering industry-standard security and encryption for all transactions.

See: SMS pricing · Pricing · Proration

EasyRoutes for Shopify is seamlessly integrated into merchants’ Shopify Admin, and can be accessed directly from the navigation menu or search bar after logging into Shopify.  Permissions to create, edit, and dispatch delivery routes are limited to the same individuals who have a Shopify user account with full login access to a store’s Shopify Admin.

EasyRoutes for Web uses a standalone web browser-based login, with no Shopify account required to sign up, import your orders, and access route planning tools.  With EasyRoutes for Web, route planning administrators can invite additional users to their organization’s account who can then access select EasyRoutes functionality.

See: Getting started · Add collaborators

Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.

Customizable delivery status notifications (both email and SMS), order tracking pages including delivery ETAs, real-time driver location tracking, and Proof of Delivery (photos, eSignature, driver note, delivery GPS location) are all broadly supported on both EasyRoutes for Shopify and EasyRoutes for Web.

Customers receiving deliveries via either platform will benefit from the same user experience, tailored to meet your brand’s standards.

See: Tracking pages · Delivery notifications · Proof of Delivery

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No. Both products dispatch routes to the same EasyRoutes Delivery Driver app on iOS and Android. Drivers get identical navigation choices (Google/Apple/Waze), proof-of-delivery tools, barcode/driver tasks, and optional features like re-optimizing remaining stops or scheduled breaks — controlled by your admin settings. Any differences are admin-side only (e.g., Shopify-specific fields shown/hidden).

See: Delivery Driver app · Barcode scanning · Location tracking

The majority of EasyRoutes’ core route planning and optimization features are included in both products, including our intuitive user interface, customizable route options, and visual route planning via map views.  

EasyRoutes features that rely on Shopify-native functionality or APIs (such as Shopify email & SMS notifications, order tags, subscription order generation, and fulfillment workflows) are not currently available on EasyRoutes for Web.  Select EasyRoutes automation tools (including import automation rules) are also currently exclusive to EasyRoutes for Shopify.

See: Notifications (Shopify + Web) · Order automation (Shopify-only)

EasyRoutes for Web is best suited for merchants and service providers who do not have an existing Shopify presence.  Users may currently be using spreadsheets and manual processes to track orders/stops and plan delivery routes, or may be using an alternate eCommerce platform where orders/stops can be exported into a spreadsheet. We also offer an API.

Spreadsheets containing order data can quickly be imported into EasyRoutes for Web to plan and dispatch optimized delivery routes in a fraction of the time compared to manual planning methods.

See: Import orders from CSV · API: Getting Started · Zapier webhooks