Optimize delivery routes based on Delivery Dates and Time Windows from DingDoong
To view your delivery date and time window information from DingDoong check the Delivery Date and Time Windows columns in your 'Configure table columns' settings, found on the EasyRoutes Orders Page.
Once enabled, you will see those columns in your orders table. We'll also add a Delivery Date filter you can use to quickly find the orders you need.
Alternatively, DingDoong writes it's information into Shopify's Order Tags or Order Attributes, so you can turn on these columns in your EasyRoutes Settings to use that information for planning or to show to your driver directly.
To view tags and attributes inline for your orders, check these fields in your EasyRoutes Settings under General > Orders Dashboard.
Once you are ready to create delivery routes, set a date for delivery using our Route Scheduling route option and EasyRoutes will take into account all the time window information from your Shopify orders when optimizing routes.
Frequently asked questions
Can I route Shopify Local Delivery and Pickup orders?
Yes. EasyRoutes supports Shopify Local Delivery and can include Pickup orders on routes when you need a driver or staff task at your store or pickup point. Local Delivery instructions appear directly on the stop when available.
Does EasyRoutes support time windows for deliveries?
Yes. You can set delivery time windows per stop or import them from supported third‑party date/time apps. EasyRoutes optimizes routes to meet these windows and calculates ETAs accordingly.
Can I filter Shopify and imported orders in EasyRoutes?
Yes. Filter by delivery date, zone, status, location (ZIP/postal code, city, country, custom zones) and more criteria to select only the orders you need.
See: Order Filters
Can I schedule routes in advance to share ETAs?
Yes. Schedule routes for specific dates/times, and ETAs will be calculated for each stop on a route. These ETAs can be shared via customer tracking links and email/SMS delivery notifications.
Does EasyRoutes automatically sync orders from Shopify?
Yes. New and updated Shopify orders flow into EasyRoutes automatically so your Orders page stays current for planning. If something looks off, refresh and check your date/location filters.
Can I plan pickup routes?
Yes. Create pickup‑only routes or mix pickups and deliveries. Use your store or pickup point as the address, and include any notes/requirements for staff reference.
See: Pickup Orders
Is EasyRoutes good for same-day delivery?
Yes. Create routes in minutes, add last‑minute stops, and re‑optimize during the day. Dispatch instantly to drivers with live tracking and customer notifications.
See: Re‑optimize · Dispatch
Can I re-optimize a route after it’s created?
Yes. Re‑optimize at any time — after adding or removing stops, changing stop priorities, editing route options, or balancing loads. Drivers can also re-optimize routes delivered out of order, or re‑order stops if enabled from your EasyRoutes Settings.
Can I auto-dispatch routes to my drivers?
Yes. If a scheduled start time is set, routes can be auto‑assigned and dispatched to the selected driver when created.
See: Auto‑Dispatch
Can customers request a new delivery date or time window?
There's no built-in customer self-reschedule, but tracking pages and notifications let customers reach you so you can reschedule and re-notify.
How does EasyRoutes read delivery dates and time windows from a third-party date picker app?
EasyRoutes reads delivery dates and time windows from your date picker's order attributes and tags, then shows them for filtering and routing.
Do cutoff times, lead times, or blackout dates from my date picker carry into EasyRoutes?
Cutoffs, lead times, and blackout dates live in your date picker; EasyRoutes reads the resulting delivery date and window.