We're excited to announce the launch of one of our users' most requested features: support for accessing and completing routes on the EasyRoutes Delivery Driver mobile app in areas with limited or no internet connectivity.

Drivers can now seamlessly continue their routes through dead zones, parking garages, rural areas, and elevators without losing a beat. Every action a driver takes offline is saved on the device and syncs automatically in the background the moment a connection is restored.

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What drivers can do now without an internet connection:

Access and start any delivery routes that were pre-loaded while online.
Mark stops as delivered and attempted.
Capture proof of delivery: photos, eSignatures, barcode scans, and delivery notes.
Complete stop tasks and update item quantities for imported stops.
Mark a route as complete.
See a clear on-screen indicator when they're offline and when changes are still waiting to sync.

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What happens when drivers reconnect:

Queued changes upload automatically, per route, with automatic retries if a request fails.
The EasyRoutes activity feed and admin view reflect when the driver actually performed each action, not when the phone finally reconnected.
Enabled customer notifications will trigger as their associated updates are synced; any timestamps included in notifications (and on customer tracking pages) will also reflect when the driver performed the relevant update in-app.

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Drivers will need to update to the latest version of the app (v2.0.4 or above) in order to take advantage of offline support within the EasyRoutes Delivery Driver mobile app - available today for Android devices, and gradually rolling out for iOS devices over the next several days.

For full details on how offline support functions within the mobile app, including best practices for the most seamless experience on the road, consult the support article for this new feature.

New mobile feature: Offline support