Yes. The Analytics dashboard lets you pick a time period and, optionally, a second period to compare against, plus break the data down by driver. Trend lines (linear or logarithmic) help visualize the direction of your delivery metrics over time, and longer ranges roll up into weekly or monthly intervals. You can export any breakdown to CSV for deeper analysis. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics
You don’t need to be technical to connect Squarespace with EasyRoutes. Using Zapier, you can build “if-this-then-that” workflows to automatically send Squarespace orders to EasyRoutes for route planning. For businesses that want more advanced automation, the EasyRoutes API lets developers build custom integrations and connect with other business systems. This gives you both a no-code and pro-code path to integration. See: API Getting Started
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
While there isn’t a separate public sandbox, you can safely test in a non‑production environment. Create a test shop (Shopify) or an EasyRoutes for Web workspace with sample data, generate a dedicated API token, and point webhooks to staging URLs. Use draft orders or manual stops that contain your own contact info so notifications and tracking tests go only to your team. When your flows are validated, switch credentials and endpoints to production.
When exporting from BigCommerce, configure your CSV template to create one row per sub-item (so multiple items in an order export properly). Map fields like First Name, Last Name, Address, and Product Qty to the corresponding EasyRoutes columns. This ensures accurate imports and prevents issues with incomplete customer or item data. See: CSV Importing Orders
There isn’t a dedicated “lock” toggle to pin one stop to a fixed position. Instead, you control sequence by arranging stops manually with drag-and-drop, and that order stays until you choose to re-optimize (which recalculates the sequence). To keep a stop first or last, set it as your start or end location; to influence inclusion order, use Priority stops. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
See: Editing routes · Priority stops
Yes. Once Xero invoices are imported into EasyRoutes (via CSV, Zapier, or API), you can use them with EasyRoutes Workflows. For example, you could build a Workflow that automatically creates delivery routes every morning from all paid invoices and dispatches them to drivers. This saves time and ensures consistency. See: Workflows Overview
You don’t need to code to connect BigCommerce with EasyRoutes. Zapier provides an easy no-code path to automate order syncing. For teams that need more complex, real-time integrations, the EasyRoutes API allows developers to customize imports, fulfillments, and route triggers. This gives you flexibility to choose between no-code and developer-driven solutions. See: API Getting Started
Yes. From the Analytics page, pick your time period (e.g., last 7/30 days or a custom range) and optionally filter by driver. Use the Export option to download a CSV for spreadsheets or external tools, or use Print to generate a PDF summary. CSV exports preserve the filters you applied so downstream reports match what you saw in EasyRoutes.
Exports are available in both EasyRoutes for Shopify and EasyRoutes for Web. If you need more granular, stop‑level records, combine Analytics with route exports from the Routes page.
When you upload a spreadsheet, an AI assistant reads your headers and proposes an initial mapping of each column to the matching EasyRoutes field — address, name, items, and more. Review the import preview, and if anything’s off, click Edit stops to reassign any column by hand (including addresses split across multiple columns). Import the same layout again later and EasyRoutes remembers your previous mapping. Available for CSV import in both EasyRoutes for Shopify and EasyRoutes for Web.
Workflows are available on EasyRoutes Premium and Enterprise plans. These plans are designed for businesses that need more advanced tools to handle larger delivery volumes and complex processes. On Premium and Enterprise, you not only get access to Workflows, but also other advanced features like custom notifications, vehicle profiles, real-time driver tracking, and delivery analytics.
If you’re running a small business with only a few deliveries per week, you may be fine with a Standard plan. But if your business is scaling or you want to automate as much as possible, upgrading to Premium ensures you can take advantage of Workflows. This investment pays off quickly by saving your team time, reducing manual work, and improving consistency across your delivery operations.
EasyRoutes offers webhook-based triggers in Zapier, such as “Route Updated” and “Stop Status Updated.” These let you automatically take action in other apps when a route changes or a driver marks a stop as delivered. For example, you can update a customer record in your CRM or notify your warehouse team when a stop is completed. See: Zapier Setup Guide
Barcode scanning is available on EasyRoutes Premium and Enterprise plans. Scanner-input Driver Tasks and barcode-based proof-of-delivery requirements both live in those tiers, in both EasyRoutes for Shopify and EasyRoutes for Web. If you’re on a lower plan and want to validate stops by scan, upgrading to Premium or above enables it.
See: Driver tasks · Barcode scanning
Yes. EasyRoutes keeps your order list synchronized with Shopify so recent orders, edits, and fulfillment changes are available for routing without manual imports. If an expected order isn’t visible, confirm the Show orders from the last… window, and other filters on the Orders page, then refresh. You can also import non‑Shopify orders alongside synced Shopify orders when needed.
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
Yes. When real‑time tracking is enabled, customer tracking pages can show an anonymized, live GPS pin as the driver approaches (configurable between 1 and 10 stops away). Turn on live location in EasyRoutes Settings → Driver settings, and enable the customer display option in EasyRoutes Settings → Order tracking. This capability is available across EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From any route, click Print → select Packing labels. You can output one label per stop or per order item (ideal for multiple packages). Configure label contents and sizing in Settings → Packing Slips & Labels. Use 4×6 thermal, A4/Letter sheets, or another size and scale as needed.
Shopify & Web: The label workflow is the same across products. For advanced templating on Shopify, you can send orders to Order Printer Pro from the Send to app dropdown, which can generate labels in route order.
Yes. Once imported into EasyRoutes, BigCommerce orders behave the same as other orders. Customers receive branded notifications by email or SMS, including links to real-time tracking pages. This reduces support calls and gives customers confidence in their deliveries. See: Notifications & Tracking
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Yes. In EasyRoutes for Shopify you decide whether to send messages using EasyRoutes’ customizable templates, or Shopify’s native notification flows. EasyRoutes writes tracking details to the Shopify fulfillment so the order status page and Shopify notifications include the correct link. If you enable both systems, review your templates to prevent duplicate emails/SMS.
Configuration lives in EasyRoutes notification settings; Shopify templates are managed in your Shopify admin.
Yes. In Settings > Delivery Zones, tick the zones you no longer need and click Archive to remove them from your active list. Archived zones aren’t gone for good — use the Add filter control below the map to show Archived or All, then select and Unarchive any you want back. This keeps your active zone list tidy without losing past boundaries. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones