Platform / Live
APIRate limiting→NEWSend stops to a new route within the same group→NEWEdit route stops inline→DRIVER APP / v2.0.8Latest Delivery Driver app release→DIGEST / SEPTEMBER 2026Catch up on the latest EasyRoutes improvements→APIReliability improvements→NEWCustom external order URLs→DRIVER APPOffline support→APINew API features & dedicated changelog→NEWSend notifications for entire route groups→IMPROVEDRoute access & exports→ALL UPDATESEvery EasyRoutes release, newest first→

Do cutoff times, lead times, or blackout dates from my date picker carry into EasyRoutes?

The cutoff, lead-time, and blackout-date rules you configure live inside your date picker app and control what customers can select at checkout — EasyRoutes doesn't import those rules. What it does read is the resulting delivery date and time window the app writes onto each order, which it then uses for filtering and routing. So the customer-facing scheduling limits stay with your picker, while EasyRoutes plans around the dates and windows they produce. This applies to both EasyRoutes for Shopify and EasyRoutes for Web.

See: How EasyRoutes works with your Shopify setup and third-party apps · Time Windows

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How does EasyRoutes read delivery date & time windows?

EasyRoutes reads delivery dates and time windows from your date picker's order attributes and tags, then shows them for filtering and routing.

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Can customers request a new delivery date or time?

No customer self-reschedule tool, but EasyRoutes tracking pages and notifications let customers reach you so you can reschedule and re-notify.

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How do I turn on Delivery Date and Time Window data?

Enable the Delivery Date and Time Window columns via the Configure table columns settings found on your EasyRoutes Orders page.‍

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Does an unlisted date picker app work in EasyRoutes?

Yes — any date picker works as long as it writes the date/time into order attributes or tags EasyRoutes can read.

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How are delivery date and time zones handled?

Time windows use each stop's local time zone, so windows are honoured even when routes cross time zone boundaries.

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How can I handle orders with no delivery date or time?

Undated orders are still routable — EasyRoutes optimizes them for efficiency and can mix them with windowed stops.

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Does EasyRoutes sequence stops by time window?

Yes. With a scheduled start time, EasyRoutes sequences stops to arrive within each order's delivery time window.

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Will customers see PoD along with live tracking?

Yes. If enabled in Order Tracking settings, photos, eSignatures, and driver notes appear on the tracking page alongside live status updates.

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