EasyRoutes doesn't automate ID verification — there's no ID-document scan or built-in age lookup. Instead, use a required Driver Task to make the check part of completing the stop: a checkbox to confirm "photo ID checked, recipient of legal age," or a text field to log the ID type. Pair it with a required e-signature and photo for a complete record.
The barcode scanner captures product and package codes, not identity documents. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
By default, CSV imports are static snapshots. For real-time updates, use Zapier to push new BigCommerce orders into EasyRoutes automatically, or build a direct integration with the API. This ensures address changes, order edits, or cancellations in BigCommerce are reflected in your delivery routes without manual intervention.
See: Zapier Integration
Yes. One of EasyRoutes’ strengths is its ability to centralize delivery management. You can import WooCommerce orders via CSV or Zapier while also syncing Shopify, BigCommerce, or other platform orders into the same account. EasyRoutes will display all of them together so you can generate optimized routes across multiple sales channels.
See: WooCommerce Overview
Yes. You can try any plan — including Premium features like real‑time driver tracking and notifications — for 14 days at no cost. Trials are available on both products (Shopify and Web). During the trial you can invite drivers, dispatch routes, and send tracking/PoD to validate the full workflow before choosing a tier and seat count.
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
Drivers can install the EasyRoutes Delivery Driver app from the App Store (iOS) or Google Play Store (Android) using the official links provided in our Help Center. The app works with both EasyRoutes for Shopify and EasyRoutes for Web accounts; once added as a driver, sign in using the phone number on file and the SMS code sent to that device. After dispatch, routes appear automatically in the app and can also be opened from the push notification's shared route link.
See: Where can I download the EasyRoutes Delivery Driver app?
EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.
For reliable live tracking, drivers should: (1) sign in to EasyRoutes Delivery Driver; (2) allow Always/Allow all the time location access; (3) enable Precise location; and (4) keep battery optimization from restricting the app (disable aggressive battery saver if needed). These settings apply on both iOS and Android and can be checked from device Settings.
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Yes. When you collect an e-signature, the driver can record who signed — the "Signed for" name is stored with the stop and appears in exports. For an explicit record, add a Driver Task text field for the recipient's name, and the driver can add a note or photo as well.
All of it is saved to the stop's proof-of-delivery timeline and can be shown on the customer's tracking page. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Proof of Delivery · Driver Tasks
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Yes. While CSV imports are manual, you can connect Wix to EasyRoutes automatically using Zapier or our API. For example, you can create a Zap that triggers whenever a new Wix order is placed, sending it directly to EasyRoutes for route creation. Advanced users can also use the API to sync orders and updates in real time, keeping your delivery workflow fully automated.
See: Zapier Integration
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can surface proof of delivery (PoD) to customers. Enable PoD display on tracking pages and decide which delivery events should send links via email/SMS. When a driver completes a stop, PoD is attached to that stop and becomes available to customers according to your settings. Admins always see PoD in route and stop details for auditing or future reference.
Yes. If you don’t use Shopify, EasyRoutes for Web provides the same core workflow — order intake, route planning, dispatch, tracking, proof of delivery, and analytics. Bring orders in via CSV uploads, the Routes API, or webhooks/Zapier. You can also mix non‑Shopify orders with Shopify orders if you operate via multiple e-commerce channels.
Customer tracking pages and notifications work the same, and drivers use the same EasyRoutes Delivery Driver app.
EasyRoutes generates packing labels you print from your browser or as a PDF, so it works with any printer rather than a specific brand — including thermal label printers and standard sheet printers. Set your label size (for example 4×6 thermal or A4/Letter), layout, and font scale in Settings > Packing Slips & Labels, then match your printer’s paper size and scale. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From the Analytics page, pick your time period (e.g., last 7/30 days or a custom range) and optionally filter by driver. Use the Export option to download a CSV for spreadsheets or external tools, or use Print to generate a PDF summary. CSV exports preserve the filters you applied so downstream reports match what you saw in EasyRoutes.
Exports are available in both EasyRoutes for Shopify and EasyRoutes for Web. If you need more granular, stop‑level records, combine Analytics with route exports from the Routes page.
Yes. EasyRoutes reads Shopify Local Delivery details (including delivery instructions from checkout) and adds them to the stop for drivers. If you maintain Pickup orders and want them represented on a route — for example, to stage curbside handoff or transfer to another location — you can include them with your store or pickup address so the task appears in sequence and on printed documents.
See: Where can I see delivery instructions from a Shopify Local Delivery order?
Yes. From the Routes page or an individual route view, export to CSV for all relevant route data points. Exports include stop details, timestamps, driver assignments, and URLs to related proof of delivery (photos/signature/notes). Use these files for accounting, customer service follow‑up, or analysis in spreadsheets or external tools. Exports are supported in both EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes doesn't have a purpose-built haul-away field, but drivers can document a removal reliably. Add a required Driver Task — a checkbox "Old item removed," a text field for the item description, or a number field for quantity — that must be completed at the stop, and have the driver photograph the removed item as proof of delivery.
Task results and photos are stored with the stop and included in exports for your records. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
API access uses tokens you create in your EasyRoutes account. Follow the Getting Started guide to generate a token, store it securely, and add it to requests from your server or integration platform. Tokens work the same way for both EasyRoutes for Shopify and EasyRoutes for Web. Rotate credentials periodically and avoid embedding them in client‑side code.
Yes. Workflows function on a custom scheduling basis that can be adjusted at any time. Any new Shopify orders received prior to the scheduling cut-off will be included in auto-generated routes. A common Workflow is set up to automatically generate routes with new Shopify orders matching certain filters criteria. This ensures your team can start deliveries without manual intervention.
This also eliminates the need for dispatchers to constantly refresh EasyRoutes or manually select new orders. By ensuring routes are always up-to-date with the latest order data, Workflows help reduce delays, prevent missed deliveries, and keep your delivery operation moving smoothly.
Yes. Open a route and click Print to generate driver‑friendly documents in stop order: a compact route summary, packing slips, or packing labels. You can adjust content and sizing in Settings → Packing Slips & Labels, then print or choose Save as PDF for tablet use or record‑keeping. This workflow is identical in EasyRoutes for Shopify and EasyRoutes for Web.
For multi‑package orders, print one label per item; for quick loading, include the Route Inventory/Packing List so teams can stage by stop.
Admins can monitor each active route from the Tracking tab: view a live GPS pin, the recent breadcrumb path, and which stop the driver is headed to now. Stop tiles update in real time with status changes and completion times, and proof of delivery (photos, signature, notes) appears as soon as it’s captured. You can also open a Route Group to watch multiple routes/drivers concurrently.
See: Real-Time Driver Location Tracking · EasyRoutes Activity Feed
Manual CSV imports work well for smaller batches, but to achieve automatic syncing, you can use Zapier or the EasyRoutes API. For example, create a Zap that triggers whenever a new BigCommerce order is placed and sends it directly to EasyRoutes. Or, for more advanced use cases, use the API to integrate real-time order creation and updates.
See: Zapier Integration
Yes. You can operate from several depots in both EasyRoutes for Shopify and EasyRoutes for Web. For each route, define the start and end locations (a store, local warehouse, or driver’s home base). Filter orders by zone or location tags, build multiple routes, and monitor all drivers together via Route Groups. Printed documents and ETAs reflect different depot travel times automatically.
You don’t need to be technical to connect Squarespace with EasyRoutes. Using Zapier, you can build “if-this-then-that” workflows to automatically send Squarespace orders to EasyRoutes for route planning. For businesses that want more advanced automation, the EasyRoutes API lets developers build custom integrations and connect with other business systems. This gives you both a no-code and pro-code path to integration.
See: API Getting Started