Yes. You can constrain every route so product isn't in transit too long. Set Max route duration to cap total hours, use Max stops per route or Max items per route to limit load size, and optimization will automatically create additional routes rather than overrun your limit. Add time windows for the most sensitive stops so they're served first. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes for Shopify and EasyRoutes for Web work in many countries around the world. Address geocoding, map tiles, and driving directions are available globally, and core features — route optimization, driver app, tracking links, and proof of delivery — operate the same. In certain regions, map data or SMS availability may differ based on local providers.
Before rollout, confirm your country is supported and run a quick pilot to validate address formats (postal codes, provinces) and notification deliverability.
Yes. From any route, click Print → select Packing labels. You can output one label per stop or per order item (ideal for multiple packages). Configure label contents and sizing in Settings → Packing Slips & Labels. Use 4×6 thermal, A4/Letter sheets, or another size and scale as needed.
Shopify & Web: The label workflow is the same across products. For advanced templating on Shopify, you can send orders to Order Printer Pro from the Send to app dropdown, which can generate labels in route order.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you re‑optimize a route whenever plans change. Use this feature after you add or remove stops, change stop priorities, edit time windows or service times, or adjust limits like max route duration and stop limits. You can also balance stops across multiple routes first, then re‑optimize each route to tighten the sequence. If permitted in your Driver Settings, drivers may manually re‑order stops from the driver app or re‑optimize the remaining stops in their route to recalculate ETAs after mid‑route changes. For API‑driven workflows, use the Routes API to programmatically update routes and trigger re‑optimization.
See: How do I re‑optimize a route? · How do I allow drivers to re‑order stops?
Yes. In EasyRoutes for Shopify you can choose between EasyRoutes’ customizable notifications and Shopify’s built‑in notifications. When using Shopify templates, EasyRoutes maps delivery events (e.g., Out for Delivery, Delivered; Missed Delivery for Local Delivery) to Shopify’s corresponding notifications and attaches the tracking link on fulfillment. To prevent double‑sending, review Shopify’s notification settings and disable overlapping templates when EasyRoutes emails/SMS are enabled.
No. Both products dispatch routes to the same EasyRoutes Delivery Driver app on iOS and Android. Drivers get identical navigation choices (Google/Apple/Waze), proof-of-delivery tools, barcode/driver tasks, and optional features like re-optimizing remaining stops or scheduled breaks — controlled by your admin settings. Any differences are admin-side only (e.g., Shopify-specific fields shown/hidden).
See: Delivery Driver app · Barcode scanning · Location tracking
By integrating Xero with EasyRoutes, you unlock a complete last-mile delivery toolkit: multi-stop route optimization, real-time driver tracking, branded notifications, proof of delivery (photos, signatures, notes), and analytics. This makes it easy to turn Xero invoices into efficient deliveries while providing customers with professional updates and proof of completion.
See: Xero Integration
Yes. Set a scheduled start date and time when creating or editing a route. EasyRoutes will use that schedule — plus stop time intervals and any delivery time windows — to calculate ETAs for every stop. Customers can receive their individual ETAs via branded tracking pages and optional email/SMS notifications. If plans change, simply edit the route's schedule, re‑optimize the route, and ETAs will update automatically.
Yes. Drivers can view delivery instructions and customer notes alongside each stop, including details pulled from Shopify orders. Admins can control visibility from EasyRoutes Settings → Routes (Route display options) and EasyRoutes Settings → Driver settings (Driver app settings). Show only what drivers need in the field while keeping sensitive data minimal.
See: How do I see delivery & customer notes? · Configure what drivers see
Yes. Set a scheduled start date and time when creating or editing a route. EasyRoutes will use that schedule — plus stop time intervals and any delivery time windows — to calculate ETAs for every stop. Customers can receive their individual ETAs via branded tracking pages and optional email/SMS notifications. If plans change, simply edit the route's schedule, re‑optimize the route, and ETAs will update automatically.
To import BigCommerce orders, export them in CSV format from your BigCommerce dashboard. Then log into EasyRoutes, go to Orders → Import new CSV, and upload the file. EasyRoutes will map fields like customer name, address, and items. Once imported, your orders will appear as pins on the map, ready for route optimization.
Yes. The Analytics dashboard lets you pick a time period and, optionally, a second period to compare against, plus break the data down by driver. Trend lines (linear or logarithmic) help visualize the direction of your delivery metrics over time, and longer ranges roll up into weekly or monthly intervals. You can export any breakdown to CSV for deeper analysis. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics
Drivers should enable: (1) Location set to Always/Allow all the time with Precise on for accurate tracking and ETAs; (2) Camera/Photos to capture proof of delivery; (3) Notifications for new route alerts; and (4) on Android, allow Storage/Media so photos save correctly. Battery optimization should not restrict the app so background location continues during a route.
See: What app permissions does EasyRoutes Delivery Driver use?
Yes. Access to the EasyRoutes API and webhooks requires a Premium (or higher) subscription across both products (Shopify and Web). If you’re evaluating, you can prototype with CSV import or the driver app while you finalize your integration plan, then enable API once you upgrade.
Yes. EasyRoutes maintains a route history so you can review previous runs, proof of delivery, and timing information on either EasyRoutes product (Shopify and Web). Use the Routes page to filter by status (unstarted/in progress/completed/archived) and date. Open any route to view stop details and the Activity Feed particulars for that route. You can also export route/stop data for period‑end reporting or audits.
If you don’t see older orders on the Orders page, adjust the Show orders from the last window in Settings; this does not affect existing route history.
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
EasyRoutes doesn't have a purpose-built haul-away field, but drivers can document a removal reliably. Add a required Driver Task — a checkbox "Old item removed," a text field for the item description, or a number field for quantity — that must be completed at the stop, and have the driver photograph the removed item as proof of delivery.
Task results and photos are stored with the stop and included in exports for your records. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
Customer tracking pages can display an anonymized, live driver pin so recipients can see the driver’s progress as delivery approaches. Enable the option in EasyRoutes Settings → Order tracking, and use delivery notifications (email/SMS) to send tracking links automatically. When live location is unavailable (e.g., permissions off), the page still shows status updates and ETAs based on route progress.
See: Real-Time Driver Location Tracking · Customizable Order Tracking Pages
Most likely, yes. EasyRoutes doesn't depend on a specific app — it reads the delivery date and time window from your Shopify orders. As long as your date picker writes that data into order attributes or order tags in a recognized format (for example, a "Delivery Date" attribute or a "8:00 AM - 12:00 PM" time value), it will appear in EasyRoutes. If it doesn't show up, enable the Order Tags and Order Attributes columns to view the raw data, or reach out to support.
See: Supported delivery date apps · How EasyRoutes works with your Shopify setup and third-party apps
Pick any plan to start a 14-day trial with full feature access. Cancel during the trial to avoid charges; continue and your subscription begins at the end of day 14. Trials apply to any tier, and billing starts on your first post-trial cycle through Shopify (for EasyRoutes for Shopify) or Stripe (for EasyRoutes for Web). Seat changes you make later will be prorated within your billing cycle.
Yes. Even though WooCommerce doesn’t have the same native integration as Shopify, once orders are imported into EasyRoutes they behave the same as any other order. This means customers can receive branded email or SMS notifications, along with live tracking links. This reduces “Where’s my order?” calls and improves the customer experience.
Access the Drivers & Vehicles tab from the EasyRoutes navigation menu, click Add driver, and enter the driver’s name and phone number. EasyRoutes sends the invite; the driver installs the Delivery Driver app and signs in with an SMS code. Assign a seat to activate them and dispatch their first route.
Real-time GPS tracking is included with EasyRoutes Premium and Enterprise plans across both product lines (Shopify and Web). When enabled, you can follow driver position in real time, view a breadcrumb trail of recent movement, and see live stop status/ETAs on the route. Turn it on from EasyRoutes Settings → Driver settings, and ensure drivers grant background/precise location permissions in the EasyRoutes Delivery Driver app (iOS/Android).
See: Real-Time Driver Location Tracking · Pricing & Plans FAQ
Yes. EasyRoutes allows you to centralize deliveries across multiple platforms. You can import invoices from Xero alongside Shopify, WooCommerce, BigCommerce, or Squarespace orders, then optimize routes across all of them in one place.
See: EasyRoutes for Xero
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.