Yes. Enable the Rescheduled template in Customer notifications and customize its message and variables (new date, time window, tracking link). When you reschedule a stop to a new day or route, you can send the updated notification so the customer isn't left guessing — and a Missed Delivery notice can go out automatically when a stop is marked Attempted.
Notifications work over email and SMS for both Shopify orders and imported or manual stops, across EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can display proof of delivery (PoD) on the customer’s tracking page right after a stop is marked Delivered or Attempted. PoD can include delivery photos, e‑signature confirmation, and optional driver notes. Turn this on from EasyRoutes Settings → Order tracking, and use notifications (email/SMS) to send tracking links automatically. For internal auditing, PoD is also visible on the route and stop records for your team.
From your Orders page, open Add/edit options, find the Driver tasks card and click Enable, then Add new task and choose the Scanner input type. Give it a name (e.g. “Scan product barcode”) and, if you want it enforced, tick Delivered and/or Attempted to require a scan before the stop can be completed. Save, and drivers are prompted to scan at each stop. Driver tasks are available on Premium and Enterprise plans.
See: Driver tasks · Barcode scanning
Yes. The EasyRoutes Delivery Driver app runs on both phones and tablets — it’s available for iOS (including iPad) and Android devices. The interface is optimized for a phone in the vehicle, but it works on larger tablet screens too. Just install it from the App Store or Google Play and sign in with the driver’s phone number. The same app serves drivers on both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
Yes. Mark COD orders and include collection instructions in stop notes. Drivers can record payment received using notes and attach custom notes containing any COD amounts collected. Back at the office, export routes/stops to reconcile COD activity. This workflow is supported across EasyRoutes for Shopify and EasyRoutes for Web.
See: Cash on Delivery
Yes. A single EasyRoutes route can combine deliveries and pickups, so a driver can drop off orders and collect returns, empties, or reusable packaging on one trip. Add pickup stops alongside deliveries from Shopify orders, CSV/API imports, or manual stops; optimization sequences everything together, and each task is labeled for the driver in the app and on printed documents. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Pickup orders · Adding custom stops
On your EasyRoutes Orders page, click Configure table columns (below your active Route Options) and enable the Delivery Date and Time Window columns. Once enabled, EasyRoutes parses these values from your date picker app so you can sort, filter, and build routes by delivery date and window. The same columns are available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
Yes. From the Routes page or an individual route view, export to CSV for all relevant route data points. Exports include stop details, timestamps, driver assignments, and URLs to related proof of delivery (photos/signature/notes). Use these files for accounting, customer service follow‑up, or analysis in spreadsheets or external tools. Exports are supported in both EasyRoutes for Shopify and EasyRoutes for Web.
Workflows allow you to automate many of the repetitive tasks that take up valuable time in your day-to-day delivery management. For example, if you typically log in each morning to create routes, assign them to drivers, and send customers notifications, Workflows can be set up to handle all of that automatically based on rules you define. This saves your dispatchers hours of work each week and helps eliminate mistakes, such as forgetting to notify a customer or leaving a route unassigned.
Automation also improves reliability — your drivers and customers can count on consistent, timely updates regardless of how busy your team is. In short, Workflows help standardize your operations so they run smoothly, even when volumes are high or resources are stretched thin.
See: Workflows Guide
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web can display proof of delivery (PoD) on the customer’s tracking page right after a stop is marked Delivered or Attempted. PoD can include delivery photos, e‑signature confirmation, and optional driver notes. Turn this on from EasyRoutes Settings → Order tracking, and use notifications (email/SMS) to send tracking links automatically. For internal auditing, PoD is also visible on the route and stop records for your team.
EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.
No. Both products dispatch routes to the same EasyRoutes Delivery Driver app on iOS and Android. Drivers get identical navigation choices (Google/Apple/Waze), proof-of-delivery tools, barcode/driver tasks, and optional features like re-optimizing remaining stops or scheduled breaks — controlled by your admin settings. Any differences are admin-side only (e.g., Shopify-specific fields shown/hidden).
See: Delivery Driver app · Barcode scanning · Location tracking
Yes. When you create multiple routes together, EasyRoutes groups them so you can monitor all active drivers in a single view. The Route Group page shows color‑coded pins, per‑route progress, and live stop updates. Use this view to coordinate dispatch, answer customer inquiries, and rebalance work if needed by moving stops between routes.
Open a stop’s Actions menu (the three-dot icon) and mark it as High or Low priority, or select several stops and set their priority in bulk. When a route has limits (like max stops, items, or duration), High Priority stops are included first and Low Priority ones are dropped first. You can also auto-apply priority through order import rules. Priority stops are a Premium and Enterprise feature, in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Priority stops
Yes. EasyRoutes allows you to build Workflows in a safe, draft environment where you can preview how they would behave without actually triggering live actions. This lets you confirm that your conditions and actions are working as expected before rolling them out to your team.
For example, you might test a Workflow that creates a route every morning at 8 AM by running it with sample orders first, so you can see how the route would look. Once you’re confident it works, you can enable it in production and have it run automatically every day. This ability to test Workflows helps prevent mistakes like dispatching routes too early or sending customers duplicate notifications. It also makes it easier to experiment with new automations before committing to them.
See: Testing Workflows
Yes. Most teams ramp using our self‑serve resources: the Getting Started guide, topic‑specific articles, and short videos embedded throughout the Help Center. If questions arise, contact us via email from inside the app or the Support Portal; we aim to respond the same business day. Customers on the Enterprise plan receive priority responses and can coordinate onboarding help prior to go‑live.
Yes. EasyRoutes allows you to centralize multi-platform order management. You can import Squarespace orders via CSV or Zapier while also syncing Shopify, WooCommerce, BigCommerce, or Wix orders into the same account. This lets you plan optimized delivery routes that combine orders from different sales channels.
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
You don’t need to code to connect BigCommerce with EasyRoutes. Zapier provides an easy no-code path to automate order syncing. For teams that need more complex, real-time integrations, the EasyRoutes API allows developers to customize imports, fulfillments, and route triggers. This gives you flexibility to choose between no-code and developer-driven solutions.
See: API Getting Started
Yes. You can constrain every route so product isn't in transit too long. Set Max route duration to cap total hours, use Max stops per route or Max items per route to limit load size, and optimization will automatically create additional routes rather than overrun your limit. Add time windows for the most sensitive stops so they're served first. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes for Shopify is seamlessly integrated into merchants’ Shopify Admin, and can be accessed directly from the navigation menu or search bar after logging into Shopify. Permissions to create, edit, and dispatch delivery routes are limited to the same individuals who have a Shopify user account with full login access to a store’s Shopify Admin.
EasyRoutes for Web uses a standalone web browser-based login, with no Shopify account required to sign up, import your orders, and access route planning tools. With EasyRoutes for Web, route planning administrators can invite additional users to their organization’s account who can then access select EasyRoutes functionality.
See: Getting started · Add collaborators
Yes. As assigned routes are dispatched from EasyRoutes, drivers get a push notification that opens the route in the app. If a driver doesn’t see alerts, confirm notification permission is enabled and the driver is added to your store with the correct phone number. Drivers can also pull‑to‑refresh their route list in the app to fetch new routes available to them.
See: How do I dispatch/share routes? · Troubleshooting push notification permissions
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
The EasyRoutes API lets you automate your delivery workflow end‑to‑end: import orders/stops from external systems, create routes with your preferred options, assign drivers or vehicles, dispatch routes, and update stop or route status as deliveries progress. You can also read back route/stops for reporting and pair the API with webhooks to keep other systems synchronized in real time. Capabilities are consistent across EasyRoutes for Shopify and EasyRoutes for Web.