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Can EasyRoutes help reduce delivery carbon footprint?

Yes — indirectly, by cutting the miles you drive. Route optimization sequences stops into the shortest efficient path and consolidates orders into fewer, fuller routes, which lowers distance, fuel burn, and emissions. Analytics tracks route distance and drive time, and with Vehicle Profiles you can break results down by vehicle and compare periods to see the reduction over time. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Analytics · Route Options

What can I do with EasyRoutes’ Zapier integration?

Zapier expands EasyRoutes by letting you connect with thousands of popular apps like Google Sheets, Slack, Gmail, and CRMs. You can set up automated workflows such as importing new orders into EasyRoutes, sending delivery updates to your team via Slack, or logging route data into spreadsheets for reporting. This no-code integration makes it easy to streamline operations without custom development.

See: EasyRoutes Zapier Integrations

Can I print delivery manifests?

Yes. Every route has a driver‑friendly manifest in the EasyRoutes Delivery Driver mobile app, and a printable version from the web. Use any route’s Print menu to generate a compact summary, packing slips/labels, and an optional inventory list. Print for clipboards or Save as PDF for digital sharing. Works the same in EasyRoutes for Shopify and EasyRoutes for Web.

See: Printing Delivery Routes

Can I send notifications for imported or manual stops?

Yes. Manual and imported stops can send the same email/SMS notifications as Shopify orders once configured. In EasyRoutes Settings → Customer notifications, enable templates under the Imported Orders sections and ensure each stop includes an email address and or phone number. Use tracking links to provide status and proof of delivery even when the source isn’t Shopify.

See: Delivery Notifications – Email & SMS

Does EasyRoutes support age-restricted (e.g., alcohol) deliveries?

EasyRoutes doesn't include a dedicated age-verification or age-gating feature, so it won't automatically confirm a recipient's age. You can still operate alcohol, CBD, or other age-restricted delivery routes and enforce the check at the door: require an e-signature and/or photo to mark the stop delivered, and add a required Driver Task (e.g., "ID checked, recipient 21+") the driver must complete first.

Note that age-gated content isn't supported for SMS notifications. These options work in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Proof of Delivery · Driver Tasks

Does EasyRoutes integrate with accounting software?

EasyRoutes doesn’t provide a native accounting app, but it connects cleanly via exports and integrations. Export route/stop CSVs for reconciliation, or use the Routes API and webhooks to sync delivery events (e.g., Delivered, Attempted) to tools like QuickBooks, Xero, or an ERP. Zapier can automate common tasks — posting mileage, closing jobs, or notifying finance of COD deliveries — without complicated code.

See: EasyRoutes Webhooks · Integrate with Zapier · Export routes/stops

Does EasyRoutes integrate with WooCommerce?

Yes. EasyRoutes supports WooCommerce order data in multiple ways. You can export orders from WooCommerce and import them into EasyRoutes via CSV, or you can set up automated workflows using Zapier or our API. This flexibility allows you to start with simple drag-and-drop imports and scale up to real-time order syncing as your delivery needs grow.

See: Importing Orders from WooCommerce

Will EasyRoutes add tracking links to my Shopify orders?

Yes. Creating a fulfillment from EasyRoutes writes the EasyRoutes tracking number and URL to the Shopify order, so customers and support teams can track delivery progress. The link also appears in Shopify’s order status page and, when enabled, in Shopify or EasyRoutes notification emails/SMS. Tracking remains accessible even after routes are archived.

See: Customizable order tracking pages and links

What data does Delivery Analytics provide?

Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.

You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.

See: Delivery Analytics · Activity Feed

Does EasyRoutes sequence stops to respect each order's delivery time window?

Yes. When a route has a scheduled start date and time and its stops carry time windows, the EasyRoutes optimizer sequences stops to arrive within each window while minimizing overall driving time, factoring in start/end locations and stop durations. Driver and customer ETAs reflect those windows. If a stop can't be met within the route's constraints, it's moved to the rejected stops tab so you can widen the window, adjust the start time, or split routes. This works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Time Windows · Route Scheduling & ETAs

What's the best way to keep perishable goods at temperature during multi-stop routes?

Keep product moving and time on the road low. Cap Max route duration and Max stops/items per route so no run exceeds your safe window, and let optimization split the overflow into extra routes. Use time windows and priority stops so the most temperature-sensitive orders are delivered first.

Pair the routing with physical cold-chain steps — insulated bags or coolers — and a required Driver Task to confirm handling. Works in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Max route duration · Priority Stops

How does EasyRoutes use real-time traffic in route optimization?

EasyRoutes factors expected traffic conditions into its route optimization and ETA calculations, using live map and traffic data to sequence stops and estimate arrival times. As conditions or your stops change, you can re-optimize at any time and EasyRoutes recalculates the most efficient order. This works alongside options like time windows, toll avoidance, and stop priorities. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Route Options

Does EasyRoutes have an API?

Yes. You can integrate EasyRoutes with ERPs, CRMs, WMS, and custom apps using our API and webhooks. Typical use cases include importing stops from non‑Shopify channels, syncing delivery status and proof‑of‑delivery back to your system of record, and powering external analytics collection. The same platform supports both EasyRoutes for Shopify and EasyRoutes for Web.

See: API Getting Started Guide · Routes API

Can routes be re-optimized after creation?

Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you re‑optimize a route whenever plans change. Use this feature after you add or remove stops, change stop priorities, edit time windows or service times, or adjust limits like max route duration and stop limits. You can also balance stops across multiple routes first, then re‑optimize each route to tighten the sequence. If permitted in your Driver Settings, drivers may manually re‑order stops from the driver app or re‑optimize the remaining stops in their route to recalculate ETAs after mid‑route changes. For API‑driven workflows, use the Routes API to programmatically update routes and trigger re‑optimization.

See: How do I re‑optimize a route? · How do I allow drivers to re‑order stops?

Is there a free trial?

Yes. You can try any plan — including Premium features like real‑time driver tracking and notifications — for 14 days at no cost. Trials are available on both products (Shopify and Web). During the trial you can invite drivers, dispatch routes, and send tracking/PoD to validate the full workflow before choosing a tier and seat count.

See: EasyRoutes Plans & Pricing

Can I filter or search the Activity Feed (by user, date, route, or event type)?

You can focus the Activity Feed by scope: the Dashboard feed shows every route and stop event across your account, while opening a specific route’s (or Route Group’s) feed narrows it to just that route or group. Entries are listed chronologically, and each can be expanded for details or clicked to jump straight to the related route or stop. Activity data can also be exported for record-keeping. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Activity Feed

Can I require a successful scan before a stop can be completed?

Yes. When you configure a Scanner-input Driver Task, tick the Delivered and/or Attempted checkboxes to make a successful scan mandatory before that status can be applied. You can also require a Barcode Scan as proof of delivery from Settings > Driver Settings. Either way, drivers can’t mark the stop complete until the scan is captured. Available on Premium and Enterprise plans, in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Driver tasks · Driver settings

Can multiple stores connect to one EasyRoutes account?

EasyRoutes functions like other public Shopify apps: one app install per store. If you operate multiple stores, you can plan centrally by importing stops from other stores (CSV, API, webhooks/Zapier) into the EasyRoutes workspace you use for routing. This approach lets you manage a combined delivery day while preserving each store’s native Shopify workflows.

See: Can I connect multiple Shopify stores to EasyRoutes?

Can customers give feedback via their tracking page?

Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.

See: Delivery Ratings

What data does Delivery Analytics provide?

Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.

You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.

See: Delivery Analytics · Activity Feed

Can I combine Xero invoices with orders from other platforms?

Yes. EasyRoutes allows you to centralize deliveries across multiple platforms. You can import invoices from Xero alongside Shopify, WooCommerce, BigCommerce, or Squarespace orders, then optimize routes across all of them in one place.

See: EasyRoutes for Xero

Can I color-code zones and assign a specific driver to each?

Yes to colour-coding: each zone has its own route colour, set when you create or edit it, which makes overlapping territories easy to tell apart on the map. Drivers aren’t assigned to a zone directly — instead, plan the zone’s route (or generate a Route Group with one route per zone) and assign a driver when you create or dispatch it. Available in both EasyRoutes for Shopify and EasyRoutes for Web.

See: Delivery Zones

Can drivers update order statuses from the app?

Yes. Drivers can start their route — triggering Out for Delivery notifications, if enabled — mark individual stops as Delivered or Attempted, and add proof (photos, signature, notes). These updates appear instantly on the route and — if enabled — update customer tracking and notifications. Admins can review all events in the route timeline and export later for records.

See: How do I mark an order as Delivered? · How do I mark an order as Attempted Delivery?

Can I import orders into EasyRoutes from spreadsheets?

Yes. Upload a CSV to create stops with customer, address, and item details — even if the orders weren’t placed in Shopify. The importer supports line‑item fields such as quantity and weight so you can use vehicle capacity limits accurately. Once imported, these stops can be filtered, optimized into routes, and dispatched to drivers like any other order source.

See: How to import orders from CSV

Can I edit routes after they’ve been created?

Yes. Click into a route to make changes: add orders or custom stops, update addresses and service times, change the assigned driver (or vehicle), or edit start/end locations and the scheduled start. Drag‑and‑drop the list to manually adjust the stop sequence, or select multiple stops to bulk‑move them to another route. The editing toolbox is the same in EasyRoutes for Shopify and EasyRoutes for Web.

See: How to Edit Routes

Can drivers upload proof from their phone gallery?

Yes. In addition to taking photos in‑app, drivers can attach images from the phone’s gallery when you allow this option. It’s especially useful when a photo was captured by the camera app while offline; the driver adds it later, and EasyRoutes syncs the proof and timestamps once connectivity returns.

See: Upload from device gallery