EasyRoutes offers webhook-based triggers in Zapier, such as “Route Updated” and “Stop Status Updated.” These let you automatically take action in other apps when a route changes or a driver marks a stop as delivered. For example, you can update a customer record in your CRM or notify your warehouse team when a stop is completed. See: Zapier Setup Guide
Yes. Barcode scans are stored alongside the stop’s other proof of delivery — photos, e-signature, and notes — and can be reviewed live on the Route page or after the route is complete. When you export stop data, you can include Scanned barcodes and Scanned barcode issues columns for your records. This applies in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
Yes. Workflows are available across both EasyRoutes platforms, but their triggers and available actions are tailored to fit the data each platform provides. On Shopify, Workflows integrate tightly with orders, fulfillments, and Shopify-specific tags or delivery methods. On EasyRoutes for Web, you can use Workflows to automate processes based on imported orders (CSV uploads or API connections) and route activity.
This flexibility means that whether you’re using Shopify to manage your e-commerce orders or relying on EasyRoutes for Web to handle deliveries from another system, you can still benefit from automation. Businesses that operate across multiple platforms can use Workflows to keep all of their delivery processes running consistently.
See: Workflows Setup
Yes. EasyRoutes is built to replace and extend Shopify Local Delivery. It reads your existing Local Delivery orders — including checkout delivery instructions — and adds route optimization, driver dispatch, live tracking, customer notifications, and proof of delivery on top. Install from the Shopify App Store and your orders sync automatically, so there's no manual re-entry. The same routing tools are also available in EasyRoutes for Web.
See: Shopify Local Delivery migration guide · Local Delivery instructions
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. With Premium or Enterprise plans, turn on live tracking from EasyRoutes Settings → Driver settings. You’ll see a live GPS pin, breadcrumb path, current/next stop, and real‑time status updates on each route’s Tracking tab. Ensure drivers grant Always/Precise location permissions in the Delivery Driver app. Route Groups let you monitor multiple drivers at once.
Yes. When you assign and dispatch a route, EasyRoutes sends the driver a push notification that opens the route in the EasyRoutes Delivery Driver mobile app. If the driver doesn’t receive alerts, confirm notification permission on the device and that the driver is added with the correct phone number. Drivers can also pull‑to‑refresh their route list to fetch new assignments.
See: How do I dispatch/share routes? · Troubleshooting push notifications
Yes. Delivery Ratings allow recipients to provide quick feedback from the tracking page right after their order is delivered. You can collect a star rating and an optional comment, then export results or segment by driver to monitor individual performance and service quality. Ratings help highlight coaching opportunities and verify customer satisfaction trends over time.
See: Delivery Ratings
EasyRoutes for Shopify is seamlessly integrated into merchants’ Shopify Admin, and can be accessed directly from the navigation menu or search bar after logging into Shopify. Permissions to create, edit, and dispatch delivery routes are limited to the same individuals who have a Shopify user account with full login access to a store’s Shopify Admin.
EasyRoutes for Web uses a standalone web browser-based login, with no Shopify account required to sign up, import your orders, and access route planning tools. With EasyRoutes for Web, route planning administrators can invite additional users to their organization’s account who can then access select EasyRoutes functionality.
See: Getting started · Add collaborators
Yes. The EasyRoutes Delivery Driver mobile app supports complete proof of delivery: capture multiple photos, obtain a customer e‑signature, and add notes (e.g., where the parcel was left). PoD is stored with the stop and visible to admins; if you enable PoD on tracking pages, customers can view it as well. PoD uploads immediately when a driver has an active internet connection, and will sync when re-connected if captured while offline.
See: Proof of Delivery
Once your BigCommerce orders are in EasyRoutes—whether through CSV, Zapier, or API—they can be used with Workflows to automate repetitive tasks. For example, you could build a Workflow that automatically creates and dispatches routes every morning for all BigCommerce orders tagged “Delivery.” This allows your BigCommerce operation to benefit from the same automation available to Shopify users. See: Workflows Overview
EasyRoutes builds efficient routes by combining your inputs (orders/stops and addresses) with constraints and preferences. It accounts for start and end locations, optional time windows, per‑stop service times, speed factors, and limits such as maximum duration, stops, items, or weight. You can create multiple routes at once, balance stops evenly, or optimize for the fewest routes that still meet your limits. After reviewing the map and stop list, drag‑and‑drop stops to make manual adjustments, then re‑optimize to apply changes.
See: Route Options · EasyRoutes 101: Route Optimization & Route Options
When you upload a spreadsheet, an AI assistant reads your headers and proposes an initial mapping of each column to the matching EasyRoutes field — address, name, items, and more. Review the import preview, and if anything’s off, click Edit stops to reassign any column by hand (including addresses split across multiple columns). Import the same layout again later and EasyRoutes remembers your previous mapping. Available for CSV import in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. From Proof of Delivery settings, you can force one or more PoD elements to be collected before drivers can complete a stop. Choose the combinations that fit your workflow — e.g., require a photo for attempted stops, or require e‑signatures for only completed stops. These rules apply in EasyRoutes for Shopify and EasyRoutes for Web, and can include Attempted stops.
See: Make PoD Required
Yes. Enable automatic dispatch so newly created routes with a scheduled start time are assigned and sent to the chosen driver immediately — no extra clicks. Use this for recurring daily runs or integrations that create routes programmatically. You can still edit or un-dispatch a route before start time if plans change.
Yes. You can reshape a zone after creating it — open Settings > Delivery Zones, select the zone, adjust its points on the map, then save your changes. You can also rename it or change its route colour at any time. Updated boundaries apply the next time you use that zone to select orders for a route. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
Yes. While the PoD gallery itself isn’t a single file download, route/stop exports include links to each proof item plus completion timestamps and driver details — suitable for audits, customer service, or further analysis with external tools. Use Analytics for high‑level performance metrics and the Activity Feed to review the exact sequence of events.
See: Exporting proof of delivery · How do I export routes/stops?
Connecting Wix to EasyRoutes unlocks the complete last-mile toolkit: multi-stop route optimization, live driver tracking, proof of delivery (photos, signatures, notes), branded notifications, and delivery analytics. Together, these tools help Wix merchants scale delivery operations, save dispatcher time, and provide customers with a professional, reliable delivery experience. See: EasyRoutes for Wix
Yes. EasyRoutes allows you to centralize multi-platform order management. You can import Squarespace orders via CSV or Zapier while also syncing Shopify, WooCommerce, BigCommerce, or Wix orders into the same account. This lets you plan optimized delivery routes that combine orders from different sales channels. See: Squarespace Integration
Yes. Use the driver filter on the Analytics page to view metrics for a single driver or compare across drivers by switching the filter. This helps you evaluate utilization, completion rates, average stop times, and trends over time. It’s supported in both EasyRoutes for Shopify and EasyRoutes for Web and respects any date range you’ve selected.
If a driver worked on multiple routes per day, those results roll up in the selected period. For route‑by‑route detail, open the route list and drill into specific days.
See: Filtering by Driver
Yes. From any route you can dispatch to a specific driver, or share a route link that allows self‑assignment by your driver pool. Assigned drivers receive the route in the EasyRoutes Delivery Driver app (iOS/Android) with turn‑by‑turn directions via their preferred navigation app. For busy days, combine dispatch with Route Groups to release multiple routes at once and monitor progress on a single screen. This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
See: How do I dispatch / share routes? · Route Dispatch Links / Driver Self‑Assign
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. EasyRoutes features customizable Vehicle Profiles for different vehicle types, as well as route capacities (e.g., item or weight limits) that can be assigned to a route so our route optimizer respects those limits. Route‑level capacity controls — such as Max items per route and Max weight per route — to prevent overloading a vehicle. Pair capacity settings with other constraints (including custom start/end locations, stop time intervals, and delivery time windows) and re‑optimize to reflect changes. For commercial navigation needs, export routes to GPX and load them onto Garmin devices that support truck‑aware routing.
See: Vehicle Profiles · Max items/weight per route · Commercial vehicles & GPX Export
EasyRoutes offers webhook-based triggers in Zapier, such as “Route Updated” and “Stop Status Updated.” These let you automatically take action in other apps when a route changes or a driver marks a stop as delivered. For example, you can update a customer record in your CRM or notify your warehouse team when a stop is completed. See: Zapier Setup Guide