Yes. The Time per stop route option lets you set how many minutes a driver spends at each stop — parking, walking, and handing off — so routes reflect real service time, not just drive time. Set it when creating a route, and it's applied to every stop on that route.
You can also fine-tune the service time on an individual stop from its Edit stop page when a particular delivery needs longer. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
Workflows in EasyRoutes are powerful automation tools that let you design and run delivery management processes without needing to handle every step manually. Think of them as “if-this-then-that” rules that connect your orders, routes, and driver dispatching into a seamless flow. Instead of relying on a dispatcher to constantly create routes, select orders, or assign drivers, Workflows can do these repetitive tasks for you automatically.
For example, you could create a Workflow that listens for new Shopify orders tagged as “Local Delivery” and automatically builds a route every morning at 9 AM, adds matching orders to the route, optimizes route stops, and assigns it to a specific driver. By reducing manual intervention, Workflows make your operations more consistent, scalable, and error-proof.
See: Workflows Overview
Yes! You can use EasyRoutes' API to customize your integration and build powerful workflows to suit your specific delivery needs. You can also connect EasyRoutes webhooks to Zapier to unlock seamless, no-code workflows with your favourite apps and services, triggered by route updates in EasyRoutes.
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Yes to colour-coding: each zone has its own route colour, set when you create or edit it, which makes overlapping territories easy to tell apart on the map. Drivers aren’t assigned to a zone directly — instead, plan the zone’s route (or generate a Route Group with one route per zone) and assign a driver when you create or dispatch it. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones
Yes. EasyRoutes continues to receive driver location while the app runs in the background, as long as device permissions allow background/precise access and battery optimization doesn’t suspend the app. If the user force‑quits the app, turns off location, or the OS stops background services to save power, live updates may pause. Reopening the driver app resumes tracking and ETAs will refresh accordingly.
See: Real-Time Driver Location Tracking · Troubleshooting mobile issues
Yes. You can add breaks before optimization (by setting the planned break time) or after creating a route (by inserting a break and positioning it between stops). Breaks appear to drivers as a stop in the sequence, and when a break is included in a route, EasyRoutes will recalculate remaining ETAs and the overall route duration. This is useful for lunch windows, mandatory rest periods, or overnight pauses. For multi‑day itineraries, consider splitting different days into separate routes, or using an overnight strategy so customer ETAs align with actual delivery periods.
EasyRoutes helps protect perishable and temperature-sensitive goods by keeping product moving and time on the road to a minimum. Cap each route with Max route duration and Max stops per route so no run exceeds your safe window, assign delivery time windows to fragile stops, and let optimization sequence and split orders across drivers for faster dispatch. This works the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: Route Options · Time Windows
Setup is quick: install EasyRoutes (Shopify) or sign in (Web), connect drivers, select orders with filters, and click Create route. Use the defaults for service times and route options, then print or dispatch to the driver app. Most trial users reach a working route within an hour, often faster with our step‑by‑step guide.
If you import orders from outside Shopify, start with a small CSV or a few manual stops to validate the flow before scaling.
Yes. In EasyRoutes Settings → Customer notifications, enable the Rescheduled template and customize the message and variables (date, window, tracking link, etc.). Trigger it when routes or stops move to a new day/time so recipients are informed proactively. This works for both Shopify orders and imported/manual stops across EasyRoutes for Shopify and EasyRoutes for Web.
Yes. After importing Squarespace orders into EasyRoutes (via CSV, Zapier, or API), they can be used with Workflows. For example, you could set up a Workflow that automatically generates delivery routes at a set time each day from all Squarespace orders and dispatches them to drivers. This helps Squarespace merchants automate repetitive tasks and maintain smooth operations.
See: EasyRoutes Workflows
When a driver captures an e‑signature, customers see an indicator and timestamp on the tracking page confirming that the order was signed for. The signature image is stored with the stop for internal use (support, audits) and can be accessed by admins; it is not shown directly to customers to protect privacy.
See: Proof of Delivery
The Activity Feed provides an up‑to‑date audit trail across EasyRoutes for Shopify and EasyRoutes for Web. It records events like route creation/dispatch, stop status updates (Out for Delivery, Delivered, Attempted), driver assignments, and proof‑of‑delivery uploads. Use it to investigate issues, answer customer inquiries with precise timestamps, and validate operational changes during a delivery day.
See: Activity Feed
Yes. The EasyRoutes API enforces rate limits to ensure consistent performance for all users. Most workflows run comfortably within default limits when you batch requests, avoid unnecessary polling, and rely on webhooks to trigger updates rather than frequent reads. If you expect sustained high throughput (e.g., large imports or rapid status updates), our team can help you design an efficient approach and advise on limits for your use case.
Yes. EasyRoutes supports Shopify Subscription orders, so recurring deliveries can be filtered and routed with your daily batch. Many subscription and checkout tools are supported out of the box; you can also combine with imported/manual stops for non‑Shopify channels. Tracking, notifications, and proof of delivery function the same as for one‑time orders.
See: How does EasyRoutes work with subscriptions? · Supported third‑party apps
When exporting orders from Wix, ensure your CSV file contains one row per order line item so EasyRoutes can map details like product name and quantity correctly. Map columns such as name, street address, and phone number to the right EasyRoutes fields during import. This ensures clean, accurate order data for route creation.
See: Wix Import Guide
Yes. The EasyRoutes Routes API accepts imported stops (customer details, address, items, notes) so you can bring orders from non‑Shopify sources into EasyRoutes. After importing, you can create new routes, add the stops to existing routes, assign drivers, and dispatch. This works for both EasyRoutes for Shopify and EasyRoutes for Web and complements CSV import when you need automation.
Yes. Both EasyRoutes for Shopify and EasyRoutes for Web let you re‑optimize a route whenever plans change. Use this feature after you add or remove stops, change stop priorities, edit time windows or service times, or adjust limits like max route duration and stop limits. You can also balance stops across multiple routes first, then re‑optimize each route to tighten the sequence. If permitted in your Driver Settings, drivers may manually re‑order stops from the driver app or re‑optimize the remaining stops in their route to recalculate ETAs after mid‑route changes. For API‑driven workflows, use the Routes API to programmatically update routes and trigger re‑optimization.
See: How do I re‑optimize a route? · How do I allow drivers to re‑order stops?
Enable live tracking from EasyRoutes Settings → Driver settings in either EasyRoutes for Shopify or EasyRoutes for Web. Next, ensure each driver signs in to the EasyRoutes Delivery Driver app (iOS/Android) and grants Always/Allow all the time location access with Precise location enabled. Once routes are started by a driver, location pins appear on the route’s Tracking tab. If privacy is a concern, you can restrict tracking for internal use only, or adjust the route expiry window for driver access.
Yes. Once your Wix orders are inside EasyRoutes, you can use them in Workflows to automate common delivery tasks. For example, you could create a Workflow that builds a new delivery route every afternoon using all Wix orders tagged as “Local Delivery” and automatically dispatches them to drivers. This helps you scale delivery operations with minimal manual effort.
See: EasyRoutes Workflows
Yes. From any route you can dispatch to a specific driver, or share a route link that allows self‑assignment by your driver pool. Assigned drivers receive the route in the EasyRoutes Delivery Driver app (iOS/Android) with turn‑by‑turn directions via their preferred navigation app. For busy days, combine dispatch with Route Groups to release multiple routes at once and monitor progress on a single screen. This behaviour is consistent across EasyRoutes for Shopify and EasyRoutes for Web.
See: How do I dispatch / share routes? · Route Dispatch Links / Driver Self‑Assign
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
Yes. EasyRoutes prints all slips for the selected route in one batch. From the route page, choose Print → enable Packing slips → print or save as PDF. Slips are ordered to match the route so packing and loading follow the driver’s sequence.
This bulk flow is available in both EasyRoutes for Shopify and EasyRoutes for Web. If you maintain custom slip templates in Shopify, you can also push orders to Order Printer Pro and print them in route order from there.
Yes. When creating multiple routes as a group, use the Balance routes feature to spread stops evenly across drivers and routes. Balancing respects your other settings — such as max route duration, max stops/items, custom start/end locations, and time windows — so each route remains feasible. You can also choose to create and auto‑assign routes to selected drivers, then re‑optimize each route to fine‑tune their sequence and ETAs. This feature is available in both EasyRoutes for Shopify and EasyRoutes for Web and is especially helpful for daily batch planning.
See: Balance routes · How many routes?
EasyRoutes for Shopify is seamlessly integrated into merchants’ Shopify Admin, and can be accessed directly from the navigation menu or search bar after logging into Shopify. Permissions to create, edit, and dispatch delivery routes are limited to the same individuals who have a Shopify user account with full login access to a store’s Shopify Admin.
EasyRoutes for Web uses a standalone web browser-based login, with no Shopify account required to sign up, import your orders, and access route planning tools. With EasyRoutes for Web, route planning administrators can invite additional users to their organization’s account who can then access select EasyRoutes functionality.
See: Getting started · Add collaborators
Yes. Integrate EasyRoutes with your existing stack in two ways: (1) programmatically via the Routes API to import stops, create/dispatch routes, and update status; and (2) event‑driven with webhooks and Zapier to push delivery events into Sheets, Slack, email, ERPs/CRMs, or custom endpoints. These options are available for both EasyRoutes for Shopify and EasyRoutes for Web.
See: API Getting Started Guide · Integrate webhooks with Zapier