Frequently Asked Questions

Most teams connect, fetch orders, and create their first optimized route in under an hour. Follow the Getting Started guide found in the EasyRoutes support portal to reach your “aha” moment fast.

See: Getting Started

Yes. Use the EasyRoutes API, webhooks, and Zapier to connect ERPs/CRMs/WMS or automate tasks without code.

See: API Getting Started · Webhooks & Zapier

ETAs use route distance, stop service times, and historical traffic, and they update during the day as drivers progress. Accuracy improves when addresses and time windows are clean.

See: Route Scheduling & ETAs

Yes. EasyRoutes supports global address lookup and mapping for most countries; some features may vary by region. Review our current list of unsupported regions before launching.

See: Unsupported Countries

Self‑serve help docs and videos are available 24/7, with direct email support during business hours; Enterprise customers receive priority responses.

See: Help Center · Support tiers

Yes. Tracking pages and customer notifications can be customized in your preferred language; order data is shown in the language received from your system.

See: Is EasyRoutes available in my language?

Yes. Manage deliveries for multiple depots/warehouses from one account. Create routes with different start/end locations and assign drivers per hub.

See: Delivering from multiple locations

Pricing is based on plan tier plus the number of active driver seats; optional SMS is usage‑based. Scale seats up/down anytime.

See: Pricing · Pricing & Plans FAQ

Yes. EasyRoutes for Web lets you plan and manage deliveries without a Shopify store. Import orders by CSV/API/webhooks or add manual stops.

See: Apps & Integrations

We use industry‑standard security: encryption in transit and at rest, scoped access, and secure billing via Shopify or PCI‑compliant processors. Data is used only to provide the service and is never disclosed to third parties.

See: Privacy Policy