EasyRoutes doesn't have a setting that hard-locks a stop to one named person, but you can require and document the hand-off. Add a required Driver Task — a text field for the recipient's name, or a checkbox confirming "handed to named recipient" — that must be completed to mark the stop delivered, and note the required recipient in a stop note so the driver knows who to look for.
Pair it with a required e-signature so the signer is captured too. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
Yes. When optimizing, set per‑route limits (max items/weight) so loads fit the assigned vehicle. You can also create Vehicle Profiles for an additional indicator for routes that have specific restrictions by vehicle, and enable route constraints (e.g., avoid tolls or U‑turns), and reuse them across routes. These settings help prevent overloads and keep route planning aligned with your real fleet.
See: Creating routes by vehicle capacity · Vehicle Profiles · Max items per route
EasyRoutes doesn't have a setting that hard-locks a stop to one named person, but you can require and document the hand-off. Add a required Driver Task — a text field for the recipient's name, or a checkbox confirming "handed to named recipient" — that must be completed to mark the stop delivered, and note the required recipient in a stop note so the driver knows who to look for.
Pair it with a required e-signature so the signer is captured too. Works in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Driver Tasks · Proof of Delivery
Yes. From any route, click Print → select Packing labels. You can output one label per stop or per order item (ideal for multiple packages). Configure label contents and sizing in Settings → Packing Slips & Labels. Use 4×6 thermal, A4/Letter sheets, or another size and scale as needed.
Shopify & Web: The label workflow is the same across products. For advanced templating on Shopify, you can send orders to Order Printer Pro from the Send to app dropdown, which can generate labels in route order.
Yes. EasyRoutes opens your driver’s preferred navigation app for turn‑by‑turn directions. Drivers can choose Google Maps, Apple Maps, or Waze as their default navigation app from the mobile app's settings page. Drivers can also long tap and choose a different app on the fly if needed. Getting directions is available in both EasyRoutes for Shopify and EasyRoutes for Web.
Yes. Open any template in the Notifications editor and use Preview with Example Data to see how your message will render, including variables. You can also send a real‑world test by creating a draft order or manual stop with your own contact details, and triggering notifications on a sample route. Preview/testing tools are available for both email and SMS on Shopify and Web.
Yes. In Settings > Delivery Zones, tick the zones you no longer need and click Archive to remove them from your active list. Archived zones aren’t gone for good — use the Add filter control below the map to show Archived or All, then select and Unarchive any you want back. This keeps your active zone list tidy without losing past boundaries. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Delivery Zones
Yes. Workflows are available across both EasyRoutes platforms, but their triggers and available actions are tailored to fit the data each platform provides. On Shopify, Workflows integrate tightly with orders, fulfillments, and Shopify-specific tags or delivery methods. On EasyRoutes for Web, you can use Workflows to automate processes based on imported orders (CSV uploads or API connections) and route activity.
This flexibility means that whether you’re using Shopify to manage your e-commerce orders or relying on EasyRoutes for Web to handle deliveries from another system, you can still benefit from automation. Businesses that operate across multiple platforms can use Workflows to keep all of their delivery processes running consistently.
See: Workflows Setup
The Activity Feed itself isn’t exported as a single file, but you can export route and stop data that reflect the same underlying events. From the Routes page, export a date range (or open a specific route) to download CSVs containing stop details, completion timestamps, driver info, and links to proof of delivery. Use the feed to identify the timeframe or routes you need, then export those records directly.
Your on-time rate reflects the share of deliveries completed within their scheduled delivery window, based on the timestamps captured when drivers mark stops complete. Open the Analytics tab and choose a time period (and optionally a driver) to see on-time performance alongside completion rates and delivery durations. Route scheduling and time windows need to be set for on-time measurement to be meaningful. Available in both EasyRoutes for Shopify and EasyRoutes for Web.
See: Analytics
Yes. From any route, use the checkboxes to select one or more stops, then click the bulk actions bar and choose Send to another route. You can also open a Route Group and drag stops from one route to another within the group. After moving, click Save and (optionally) Re‑optimize to update the stop order and ETAs. This workflow works the same in EasyRoutes for Shopify and EasyRoutes for Web.
Use this to balance workloads mid‑day, handle late additions, or consolidate leftovers onto a cleanup route.
Yes. Click into a route to make changes: add orders or custom stops, update addresses and service times, change the assigned driver (or vehicle), or edit start/end locations and the scheduled start. Drag‑and‑drop the list to manually adjust the stop sequence, or select multiple stops to bulk‑move them to another route. The editing toolbox is the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: How to Edit Routes
Yes. The Activity Feed is designed to provide a verifiable sequence of events — who did what, and when — covering route creation, dispatch, status changes, driver assignments, and proof‑of‑delivery uploads. For external reviews or compliance checks, export related routes/stops to CSV to provide structured records and links to PoD. Together, these sources form a complete audit trail.
Workflows are available on EasyRoutes Premium and Enterprise plans. These plans are designed for businesses that need more advanced tools to handle larger delivery volumes and complex processes. On Premium and Enterprise, you not only get access to Workflows, but also other advanced features like custom notifications, vehicle profiles, real-time driver tracking, and delivery analytics.
If you’re running a small business with only a few deliveries per week, you may be fine with a Standard plan. But if your business is scaling or you want to automate as much as possible, upgrading to Premium ensures you can take advantage of Workflows. This investment pays off quickly by saving your team time, reducing manual work, and improving consistency across your delivery operations.
Yes. You can integrate EasyRoutes with ERPs, CRMs, WMS, and custom apps using our API and webhooks. Typical use cases include importing stops from non‑Shopify channels, syncing delivery status and proof‑of‑delivery back to your system of record, and powering external analytics collection. The same platform supports both EasyRoutes for Shopify and EasyRoutes for Web.
Every minute of Time per stop is added to the running clock as the driver works down the route, so each stop's ETA reflects both travel time and the time spent delivering the stops before it. More realistic ETAs mean fewer missed windows and better customer notifications.
Service time also counts toward Max route duration: if adding stops would push a route past your cap, optimization splits the work into additional routes instead of overrunning. Applies to both EasyRoutes for Shopify and EasyRoutes for Web.
Absolutely. EasyRoutes supports mixed sources across both products (Shopify and Web). Bring in non‑Shopify orders by uploading a CSV, sending stops through the Routes API, connecting via webhooks/Zapier, or adding custom stops manually. Once imported, they appear alongside Shopify orders on the Orders page, can be filtered like any other stop, and can be optimized together on the same route.
See: Adding custom stops from outside Shopify · Routes API · Webhooks & Zapier
Each stop supports multiple PoD elements: up to four photos, an e‑signature with timestamp, and any driver notes. Use photos for placement/context and the signature for hand‑off confirmation. These items appear in admin views, can be shown on tracking pages (per your settings), and are included via links in route/stop exports for record‑keeping.
See: Proof of Delivery
To import Squarespace orders, go to your Squarespace dashboard, navigate to “Orders,” and click the “Download CSV” button. Make sure only “Pending” orders are selected for export. Once downloaded, upload the CSV file into EasyRoutes via the “Import new CSV” option. Orders will appear as pins on the EasyRoutes map, ready for optimized route planning. This simple process makes it easy to bring Squarespace order data into your delivery workflow. See: Squarespace Import Guide
Delivery Analytics provides a consolidated view of your operations across both EasyRoutes for Shopify and EasyRoutes for Web. Key metrics include total stops and routes, completion rate, attempted/missed deliveries, average delivery time, and per‑driver performance summaries. Use it to compare activity over time, spot bottlenecks, and validate operational changes.
You can filter by time period and specific drivers to focus on a team or individual, then export results to CSV for reporting. For event‑level detail (e.g., when a stop changed status), open the route’s Activity Feed. Analytics refreshes as new delivery events are recorded, so the dashboard stays current throughout the day.
Yes. If a driver is seasonal or temporarily inactive, they can be temporarily deactivated until required again. The driver’s profile, history, and assignments remain in your account, but they cannot receive routes or sign in until re‑activated. This helps control costs without losing configuration.
Manage seats from the Drivers & Vehicles tab of the EasyRoutes navigation menu. Works in EasyRoutes for Shopify and EasyRoutes for Web.
EasyRoutes helps protect perishable and temperature-sensitive goods by keeping product moving and time on the road to a minimum. Cap each route with Max route duration and Max stops per route so no run exceeds your safe window, assign delivery time windows to fragile stops, and let optimization sequence and split orders across drivers for faster dispatch. This works the same in EasyRoutes for Shopify and EasyRoutes for Web.
See: Route Options · Time Windows
Drivers can capture multiple photos, obtain a customer e‑signature, and add notes at the stop. These items are stored with timestamps and the completion context, and they’re visible to admins on the route and stop record. When enabled in EasyRoutes Settings, customers can see PoD on tracking pages and in notifications.
See: Proof of Delivery
No. Both products dispatch routes to the same EasyRoutes Delivery Driver app on iOS and Android. Drivers get identical navigation choices (Google/Apple/Waze), proof-of-delivery tools, barcode/driver tasks, and optional features like re-optimizing remaining stops or scheduled breaks — controlled by your admin settings. Any differences are admin-side only (e.g., Shopify-specific fields shown/hidden).
See: Delivery Driver app · Barcode scanning · Location tracking
The Delivery Driver app interface is available in English, Dutch, and German, and drivers can set their preferred app language from the app’s settings. Separately, the customer-facing side — tracking pages and email/SMS notifications — is fully customizable, so you can write that content in whatever language your customers speak. Language options apply the same way in both EasyRoutes for Shopify and EasyRoutes for Web.
When a driver captures an e‑signature, customers see an indicator and timestamp on the tracking page confirming that the order was signed for. The signature image is stored with the stop for internal use (support, audits) and can be accessed by admins; it is not shown directly to customers to protect privacy.
See: Proof of Delivery